Prepmymeal Reviews 4,572

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Stealing swiss people just because of their nationality, 65% more expensive in Switzerland than Germany ! Almost racist Shame on you

Company replied

Rated 4 out of 5 stars

On time delivery, checked. Quality, checked. Customer support, checked - a helpful AI chat. Diversity, in general ok, but the XL line could do better. Taste, could be richer, but I guess it's a c... See more

Rated 5 out of 5 stars

Great experience with prepmymeal. I’ve been doing the Body Challenge for a month now and its helping me achieve my fitness goals. The meals are SO GOOD it doesnt feel restrictive at all!

Rated 5 out of 5 stars

I’ve been using PrepMyMeal for the past two months, and it has become a regular part of my daily diet, alternating with other foods. The meals offer a great balance of quantity and quality, with good... See more


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4.0

Great

TrustScore 4 out of 5

5K reviews

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Replied to 74% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Stealing Swiss people

Stealing swiss people just because of their nationality, 65% more expensive in Switzerland than Germany ! Almost racist

Shame on you

29 March 2026
Unprompted review
Prepmymeal logo

Reply from Prepmymeal

Hello Mike,
thank you for your feedback.
We would like to clearly state that we reject the accusation of racism. The price differences are solely based on higher logistics, customs, and import costs for deliveries to Switzerland, not on nationality.
As an alternative, you can also have your order delivered to a DPD pickup shop in Germany near the German border and order via our German shop.
If you have any further questions, feel free to contact us anytime.
Best regards
Anja from prepmymeal

Rated 5 out of 5 stars

Great experience with BODY CHALLENGE

Great experience with prepmymeal. I’ve been doing the Body Challenge for a month now and its helping me achieve my fitness goals. The meals are SO GOOD it doesnt feel restrictive at all!

3 March 2026
Unprompted review
Rated 3 out of 5 stars

Good veggie options, but delivery and service needs improvement

PrepMymeal has some good veggie options. The portions, in my opinion, could be a bit bigger, but it's ok.
The main problems sticks to the delivery and services. I already had more than one experience that my delivery got delayed - in one case, they delayed 2 days of delivery, and unfortunately I had to go on a business trip and stay out of home for 1 week. I was told that the courier is not supposed to deliver the meals in case is passed the proper timing (since it comes in a cooled packaging that last for a few hours), but my meals were delivered anyway and I had to get back home and simply throw everything away.
Now, is also no longer possible to pre-book a specific delivery day and time window. It was already tricky before, and now became even more difficult. I have to order and then make sure I’m at home whenever it arrives.
Also, isn't straightforward canceling the recurring orders. Suddenly, I receive emails mentioning I've ordered meals that I didn't ask for it (which is also a burden as every time you need to send an email or ask for cancelation on their website).

3 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a delivery in january

I ordered a delivery in January. They failed to deliver it three times already, and by now it has been over a month and I still haven’t received it. On top of that, I got stuck in a subscription and another meal was ordered, even though I never received the first one. This is by far the worst service I have experienced in my 29 years of living.

9 February 2026
Unprompted review
Prepmymeal logo

Reply from Prepmymeal

Hello Nassir,
I’m very sorry for the inconvenience you’ve experienced.
Please know that we are always available if something goes wrong with a delivery and we will do our best to resolve it quickly.
Your delivery is scheduled to arrive today, and we hope it reaches you without any further issues.
For your information, your recurring delivery is always visible in your account and can be paused or ended at any time.
Thank you for your patience, and we appreciate you giving us the opportunity to make this right.
Best regards,
Anja from prepmymeal

Rated 1 out of 5 stars

I placed a trial order

I placed a trial order. The food looks absolutely nothing like the photos on the website. It’s overly spiced and tastes like low-quality cafeteria food—probably because we Italians are used to eating very well.
Aside from the fact that it doesn’t match my taste at all, what isn’t clearly stated is that you are immediately enrolled in a subscription. It’s true that it can be cancelled, but you only realize it when the second delivery arrives—one you weren’t expecting.

4 February 2026
Unprompted review
Prepmymeal logo

Reply from Prepmymeal

Hello Alessandro,
thank you for your feedback. We’re sorry to hear that your trial order didn’t meet your expectations. Taste is very subjective and we know that not every dish suits every palate.
Please know that our customer service is always available and happy to help with any issues or questions you may have.
Regarding the subscription: before any recurring delivery, you will receive a reminder email and the option to cancel is available at any time, even during the initial order process.
We appreciate your feedback, as it helps us improve both our dishes and our service.
Best regards,
Anja from prepmymeal

Rated 1 out of 5 stars

Total chaos

Total chaos, it was the worst experience ever. I would never recommend it to anyone. Delivery late 2 weeks for the second time !!!!! You contact customer support, they dont even reply.
Sent lots of emails. And nothing.

3 February 2026
Unprompted review
Prepmymeal logo

Reply from Prepmymeal

Hallo Mohamad,
thank you for your review. I’ve checked our system but couldn’t find any request under your name.
Please feel free to write to us again. You can also refer to your review on Trustpilot so we can locate your order and help you directly.
We’re always happy to assist and want to make sure your concerns are addressed.
Best regards,
Anja from prepmymeal

Rated 1 out of 5 stars

No customer service exists

Had a problem with my order, reached out to customer service, after 2 weeks still no response. Reached out to them on social media, no response either.

Edit: now 4 weeks later, still nothing

Edit 2: 3 months later, still nothing. Not that I expect it anymore but I thought it would be good to update the review.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Feels like a scam

I have purchased a 18 slot order.

To this day, the order is 7 days and from all that I can gather from Prepmymeal, they are refusing to help or fix the situation.

Be careful as they will not care if anything goes wrong with the order.

17 November 2025
Unprompted review
Rated 3 out of 5 stars

A hit and a miss

First delivery was fine, second delivery:
1. Was delivered one week after initial estimate
2. Two bags arrived ripped.

Prepmymeal.de refunded me for the delivery and for the bags, but I'm left with a sense of insecurity if I want to order again from them. Not the most reliable.

I complained about the resolution and was met with radio silence.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Tasty and healthy, perfect for busy days!

I’m really happy with Prepmymeal! There’s a great variety of tasty and balanced meals to choose from. Everything comes frozen, super easy to store and heat up in the microwave. I’ve been ordering for a few months now and the quality is always great. I’m also very satisfied with their customer support — always friendly and quick to help. Totally recommend it!

23 October 2025
Unprompted review
Rated 3 out of 5 stars

4gr of salt!!!!

Tested 2 dishes so far. Both were overly salted. 4gr per dish is huge. WHO recommended daily maximum of salt is 5g.
That’s a pity cause the idea and the recipe are good. Fix this please.

20 October 2025
Unprompted review
Prepmymeal logo

Reply from Prepmymeal

Hello Charly,

Thank you for your review.
We usually take great care to ensure that our meals are not too spicy, in order to cater as many tastes as possible.
I have passed your feedback to the relevant department.

Please feel free to contact us again at any time if you have any questions or concerns.

Best regards
Lorena from prepmymeal

Rated 2 out of 5 stars

Subscription scam, bad communication and salty food

I recently placed an order for a one-time 12-meal box with prepmymeal.

The ordering workflow defaults to a subscription and there is no way to disable “reccuring delivery.” I had to completely empty my cart, uncheck the subscription option, and rebuild my order. This feels deliberately confusing and is an awful user experience. Also the sorting and filtering options are designed very poorly.

Regarding shipping, there is no upfront information about delivery methods. During checkout, I entered my local DHL Parcel Station, which was autocompleted by the way! Only to be informed days later that they ship exclusively with DPD and cannot deliver to DHL locations. This lack of transparency caused needless frustration. Maybe update your dedicated shipping info site.

Finally, while the food itself arrived in good condition, the meals I tried were overwhelmingly salty and not enjoyable at all.

Overall, it was a really unpleased experience.

18 October 2025
Unprompted review
Prepmymeal logo

Reply from Prepmymeal

Hello Joe,
thank you for taking the time to share your detailed feedback. We’re very sorry for the inconveniences you experienced with our website and ordering process. This is certainly not the experience we want for our customers.
Our service is designed to be flexible, and subscriptions or recurring deliveries can be managed and canceled at any time directly in your customer account.
Regarding shipping, as indicated on our website, we ship exclusively with DPD, and deliveries to parcel shops or DHL locations are unfortunately not possible. We apologize for any confusion this caused. You can also check our Help Center, where most topics are explained in detail and important tips are provided for customers.
We’re also sorry to hear that you found the meals too salty and not enjoyable. While taste preferences can vary, your feedback is important and will be considered as we continue to refine our offerings.
Whenever you contact us directly, we always strive to find a customer-friendly solution and ensure the best possible outcome.
Best regards,
Anja from prepmymeal

Rated 1 out of 5 stars

Product Okey but Aboscam

The product is okay — nothing to complain about there. However, it feels very scammy to hide that this is a weekly order. I never saw this mentioned in any email or on the main page. This morning, I was surprised to see that my account was charged twice for the same thing. So i checked again and there is a little Text on the payment page stating that this is weekly. I’ll never order from here again if this is how the company chooses to operate.

13 October 2025
Unprompted review
Prepmymeal logo

Reply from Prepmymeal

Hello David,

Thank you for your feedback.
We are sorry that you feel upset about our subscription model. We appreciate your honest feedback and have already forwarded it to the relevant department.

We would like to emphasise that regular delivery only offers a price advantage and does not bind customers to a long-term contract.
You can cancel your delivery at any time to receive a one-off delivery.

If you have any further questions or need assistance, please do not hesitate to contact me.

Kind regards,
Alisa from prepmymeal

Rated 5 out of 5 stars

I am more than happy with prepmymeal

I am more than happy with prepmymeal. The meals are super tasty, healthy and not transformed like it is usually the case with other ready to eat meals. It saves me time and energy and even money because even if it’s not cheap (quality required), thanks to eat I don’t have to buy food in restaurant or fast food anymore. Delivery is also super fast. I definitely recommend !

8 October 2025
Unprompted review

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