Delayed response to support query, No instructions, Product does not fit
No response to support query sent to support (at) premiumtesla.com for order #11724 sent 15-Oct-2025 and 20-Oct-2025. Response received but only after complaint sent using shopify.com help web form on 29-Nov-2025.
Concerns here are for the weatherstrip sound proof and weather proof adhesive seals for Tesla Model Y.
[1.] There was no packing slip to verify I had all parts. One item is labeled "11pcs for model Y" but there were only 10 pieces. [I have assumed all were shipped because I have no other recourse.]
[2.] Instructions were incomprehensible and incomplete. [I relied upon a YouTube review and installation of a similar product from a different supplier.]
[3.] The QR code printed on the clear plastic bag does not resolve. [Accepted product without benefit of possible support from a URL that does not work.]
[4.] I did not find any provided adhesive referred to in the instructions (is this missing 11th piece?) [The YouTube video also didn't use an adhesive, but did use a "primer" which seems to be the strong-noxious-smelling petroleum solvent wipe. I used the provided "primer" wipe.]
[5.] No temperature range for proper adhesion and curing is provided. [I assume any range is acceptable, although at the time of installation the high temperature was 60F/15C and low 40F/4C.]
[6.] Instructions seem to require doors not to be used for 24 hours. [This is impossible since I needed to move the car into and out of garage immediately after installation.]
[7.] Instructions state must install within 15 days of receipt. However, there is no printed "USE BY" or "MANUFACTURED ON" date on the products. It is impossible to verify how old and stale the product is prior to installation. Support did not reply within 24 hours (as advertised) or within 15 days. [Date of installation cannot be basis for rejection of warranty.]
After installation of product I find these deficiencies:
[8.] All weatherstrip were too short except the A-pillar and B-pillar. Doors, frunk, and trunk openings are not a complete seal, the weatherstrip provided does not follow the entire perimeter required to seal the openings. I need longer weatherstripping or additional weatherstripping to fill in the voids where the provided product did not fit.
[9.] The roof glass O-ring does fit, but there is no adhesive. Is this correct?
[10.] the rear doors and the trunk weatherstrip does not have pre-molded crimped corners. Therefore, at the locations on the bodywork where tight corners must be folded for installation the weatherstrip has not stayed attached. There were no instructions to cut the weatherstrip and no folding instructions. I need instructions for cutting and adhesive to re-attach at these corners.
Much of the above problems could have been avoided if proper instructions were provided.