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Premium Car Buying Service Reviews 

1,401
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, punctual, and very helpful during vehicle appointments and inspections. People also deeply appreciate the remarkably smooth and straightforward selling process, noting consistently that they received fair and competitive prices for their cars. Some reviewers were not happy with unexpected price adjustments made during the negotiation and transaction process. Consumers specifically mentioned that final vehicle valuations were sometimes reduced upon collection or altered after reaching initial agreements. Consumers noted that these price reductions frequently occurred after initial arrangements were made.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Service

People report positive experiences with service, highlighting a seamless, fast, and straightforward process.... See more

Price

Consumers find price and valuation experiences to be positive overall. Reviewers frequently report receiving... See more

User experience

Customers had positive experiences with user_experience, describing the process as smooth, clear, and... See more

Product

Users describe ambiguous interactions with product evaluations, highlighting both positive acquisitions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less th... See more

Company replied

Rated 5 out of 5 stars

Conor was excellent in his communication skills, made all so easy and responded in very good time. When Conor and Ian arrived they were punctual, smart and professional but friendly as well. They... See more

Company replied

Rated 5 out of 5 stars

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, w... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,401)

386 reviews in the last 12 months

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Rated 5 out of 5 stars

Conor was excellent in his…

Conor was excellent in his communication skills, made all so easy and responded in very good time.
When Conor and Ian arrived they were punctual, smart and professional but friendly as well.
They checked over the Bentley and we went for a short drive to confirm how she drove.
The paperwork was quite simple and the offer acceptable. Th money came over in minutes.
Excellent company to deal with and Conor and Ian were brilliant ambassadors for the company.

8 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic review! We’re delighted to hear that Conor provided a professional, friendly, and hassle-free experience. It’s great to know you were happy with the price and that everything went smoothly and quickly. Your recommendation is truly appreciated!

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Good selling experience

I met with Abs today to look over and review my car for a purchase. He was super personable, polite and respectful. Not always an easy negotiation, but he made it super simple and straightforward to get the deal done. Thanks Abs.

8 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5 star review, we really appreciate it and we're so happy to hear that you’ve had such a pleasant experience.
We hope to see you again in the future!

Kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

I Sold my wife’s car with Premier Cars…

I Sold my wife’s car with Premier Cars Ltd. The service provided by the company was excellent. I was contacted by Ash and he arranged to visit to provide me with a quote for my wife’s BMW 2 series convertible. I believe whatever car they provide a quote for is just like any other service you want a good price and they want to purchase for as little as possible. I was happy with price I got compared to what the dealership were offering. So make sure you do your homework. They treat you with respect and I was happy with the service and price I received.

7 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5-star review. We truly appreciate it and are delighted to hear that you had such an easy and hassle-free experience.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Wayne and Alan did a great job

Wayne and Alan did a great job. A smooth sale of our car at more than our local dealer offered. I would recommend.

7 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Thanks to Wayne & Alan top service

Thanks to Wayne & Alan top service

7 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Straightforward Sale with friendly team

Turned up at house, a thorough look at car including diagnostics. Then a negotiation
I got close to what I wanted and paperwork exchanged and car taken away. A straightforward and transparent experience
Team were friendly and wanted to do a deal.
Would recommend

29 April 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 1 out of 5 stars

I wouldn’t bother with this guys.

I wouldn’t bother with this guys.
They are no different than webuyanycar.
They will try to find anything just not to pay the price they quote.
They quote £15k for my car and they want to pay me £11.5 k with only the reason they know the engine for my car is not reliable even the car is driving perfectly and is not any fault show on the dashboard.
They will expect your car to look like new even if is 6-7 year old.
My advice is do not waste your time and sell it on private.

6 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for taking the time to leave your feedback, we really appreciate your comments. We provide guide prices based on the information given by our customers, which is why we discuss every vehicle in detail prior to appointments—to help avoid any disappointment and save time for both parties. We’re sorry if the offer wasn’t quite what you expected. Please remember that our service is completely no-obligation—if any part of the process doesn’t feel right for you, you’re under no obligation to sell to us.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Efficient friendly service from Wayne…

Efficient friendly service from Wayne and Stuart.

6 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Abs was a very good guy he looked after…

Abs was a very good guy he looked after the sale of the car. I was delighted to be dealing with Abs. In comparison to other companies, this company is by far much better.

6 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the fantastic feedback! We’re delighted to hear that you felt our approach stood apart from the usual car-buying experience. Providing an honest, fair, and personal service is exactly what we strive for, and we really appreciate your recommendation.
kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Wayne and Ian were very professional…

Wayne and Ian were very professional and a pleasure to do business with

2 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

I’d like to thank Conor for his…

I’d like to thank Conor for his professional and positive approach to his work. We received a fair price for our car. The payment and collection of the car went smoothly. I highly recommend him.

1 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Good personal service

Good personal service. Very thorough inspection by Abs Good communication.

1 May 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Abs was the reason for 5 ⭐️ review

Abs was the reason for 5 ⭐️ review.
Such a lovely genuine guy, test drove my car safely and just a really nice guy to deal with.
Got ditched on the price slightly at the end but has saved me the agro of selling privately.
I would recommend, very smooth process and both my late Dad and I have both used now.

28 April 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Abs made selling your car such a positive experience. Your recommendation means a lot to us, and we really appreciate your support. We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 4 out of 5 stars

Second time I sold my car to these…

Second time I sold my car to these guys. Great guys and Abs came out to see me. Abs was excellent, 5 stars for him. I gave the company 4 stars cause I felt they negotiated me down a bit more than I wanted although they did give very valid reasons. I would use them again.

28 April 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Abs made selling your car such a positive experience, we really appreciate your support
We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 4 out of 5 stars

Abs kept me updated regarding his ETA…

Abs kept me updated regarding his ETA and arrived on time. He was very polite and professional. He inspected the car thoroughly and openly. I have no hesitation in recommending Abs to provide a fair assessment when selling a car.

27 April 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the wonderful review! We’re thrilled to hear that Abs delivered such helpful, polite, and professional service. Your recommendation means a lot to us, and we’re so happy your experience went smoothly!

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Quick and easy transaction

Quick and easy transaction, Mike and Emily were very friendly and professional

27 April 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Abs was brilliant 🤩 he was kind.

Abs was brilliant 🤩 he was kind.. and very knowledgeable about the process of selling the vehicles. Thank you so much Abs you are a credit to PCBS ( btw this is second time I have used PCBS) and thank you so so much!
Gen

22 April 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆

Where do I even begin…

Selling my car to this company turned into a bizarre and uncomfortable experience. The driver Abs was careless, and things only went downhill from there. We had issues with the V5 logbook, partly because it wasn’t collected from the post office after a missed delivery, something that should have been handled professionally but clearly wasn’t.

The most shocking part? Instead of resolving anything properly, Abs decided it was appropriate to take my phone and attempt to leave himself a 5 star review. Yes, really. This was followed by a lengthy and very personal “sob story” about his life and how he would lose his job if I didn’t comply.

I understand everyone has their struggles, but this felt manipulative, unprofessional, and completely inappropriate. Customers should not be put in a position where they feel pressured or obligated to give positive reviews, especially not on the spot and definitely not by someone holding their phone.

Overall, the experience was uncomfortable and poorly handled. I would strongly suggest the company reviews its staff conduct and customer interaction standards.

Would not recommend.

21 February 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Dear George,

We are very sorry to hear that you felt your recent experience with us was unsatisfactory. We take feedback like this very seriously and would like to investigate further.

Could you please email us at info@premiumcarbuyingservice.com
with your name, vehicle registration number, and date of visit? This will help us look into the matter and ensure any issues are addressed.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

I sold my car to pcbs and it was a very…

I sold my car to pcbs and it was a very straight forward and hassle free experience, Reuben was really friendly and cooperative throughout the whole process, I recommend to anyone that wants to sell their car for a good price

25 April 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for sharing your experience with us! We’re delighted to hear that the process was professional, straightforward, and hassle-free.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Great Experience With Abs

Selling my car to Abs at PCBS was a refreshingly straightforward and professional experience. He was incredibly easy to deal with, providing clear communication throughout the process and making the entire transaction feel seamless from start to finish.

24 April 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for sharing your experience with us! We’re delighted to hear that the process was professional, straightforward, and hassle-free.

Kind regards,
Premium Car Buying Service

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