Ease of purchase, speed of delivery and safe arrival, all fantastic. Then we waited for our kitchen painters to complete their job & finally, yesterday we were able to attach our fabulous splash back... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very pleasing transaction. The splashback we ordered came quite quickly after confirmation that the glass had been cut to size. The supplied adhesive is very easy to use. I would definitely recomme... See more
We ordered a shutterstock acrylic splashback for the kitchen. Item arrived in 2 days, well packaged and came with very good rated adhesive. Fitted same day and very happy with the product. Image was a... See more
Company replied
We had no idea what to expect, the person who took our order was really helpful I was pleasantly surprised with the price, and though it was a small order I felt valued. When we collected it all was... See more
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Company details
Written by the company
Premier Range is ranked the number 1 supplier of Glass Splashbacks, Glass Radiator Covers, wall art, place mats and much more by Trust Pilot. You can't buy our products anywhere else as they are all designed and produced in our own dedicated factories. We work hard to make our products fit the lifestyle you lead, paying close attention to functionality, ease of use and style whilst ensuring that they remain very affordable. We pride ourselves on our fast service, quality merchandise and the highest standard of customer service.
Contact info
Crow Carr Ings Mill, Vale St, OL14 5HG, Todmorden, United Kingdom
- 01706839253
- info@premierrange.co.uk
- premierrange.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Premier Range
Good Afternoon,
What a fantastic review – thank you! We’re thrilled to know that your new splashback has met your expectations and that you enjoyed your experience with Premier Range.
At the heart of what we do is ensuring every customer feels valued, so your positive words really motivate the team. Don’t forget to spread the word to family and friends who might be looking for the same!
All the best,
Matt @ Premier Range
Wine and grapes splashback
I ordered a bespoke flashback for my new kitchen,I wanted something different so I chose the Wine bottle with grapes design,I was kept up to date about its manufacture,when it finally arrived it looked great and really set off the kitchen,I used brushed brass fittings to secure it,looks good,as a matter of fact I may get another one made to use as a cover for my induction hob,have the corners drilled and just fix little button feet to raise it👍
28 December 2025
Reply from Premier Range
Good Afternoon,
Thank you for your review regarding your recent purchase of one of our Splashbacks. Here at Premier Range we believe good customer service is built through every review our customers leave - whether positive or negative.
We feel we put customer experience and satisfaction as our priority so thanks again for the kind words and we look forward to seeing you in the future - don’t forget to recommend us to your friends!
Many Thanks
Matt @ Premier Range
Arrived swiftly and was a good price.
27 December 2025
Reply from Premier Range
Good Afternoon,
Thank you kindly for your 5-star review of your recent splashback order. It’s always rewarding to hear when our customers are happy, as we put a lot of effort into making sure both our products and service deliver on quality.
Feedback like yours encourages us to keep improving and growing, so we truly appreciate your support. We’d love to welcome you back again in the future!
With thanks,
Matt @ Premier Range
Reply from Premier Range
Good Afternoon,
Thank you for your fabulous review regarding your recent purchase of one of our Splashbacks. Here at Premier Range we believe good customer service is built through every review our customers leave - whether positive or negative.
We feel we put customer experience and satisfaction as our priority so thanks again for the kind words and we look forward to seeing you in the future - don’t forget to recommend us to your friends!
Many Thanks
Matt @ Premier Range
Excellent service yet again
Excellent service yet again
Helpful from start to finish
27 December 2025
Reply from Premier Range
Good Afternoon,
Thank you so much for taking the time to leave us such a wonderful 5-star review of your splashback purchase. We’re delighted to hear that you’re happy with both the product and your experience with Premier Range.
Your feedback means a lot to us and helps us continue delivering the high standard of service we strive for. We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Matt @ Premier Range
Reply from Premier Range
Good Afternoon,
What a fantastic review – thank you! We’re thrilled to know that your new splashback has met your expectations and that you enjoyed your experience with Premier Range.
At the heart of what we do is ensuring every customer feels valued, so your positive words really motivate the team. Don’t forget to spread the word to family and friends who might be looking for the same!
All the best,
Matt @ Premier Range
Beautiful splash back
Beautiful splash back. Good service and quick delivery. Very happy with purchase.
27 December 2025
Reply from Premier Range
Good Afternoon,
Thank you kindly for your 5-star review of your recent splashback order. It’s always rewarding to hear when our customers are happy, as we put a lot of effort into making sure both our products and service deliver on quality.
Feedback like yours encourages us to keep improving and growing, so we truly appreciate your support. We’d love to welcome you back again in the future!
With thanks,
Matt @ Premier Range
splashback
The splashback arrived in the specified time & looks a million dollars in my kitchen
26 December 2025
Reply from Premier Range
Good Afternoon,
Thank you for your fabulous review regarding your recent purchase of one of our Splashbacks. Here at Premier Range we believe good customer service is built through every review our customers leave - whether positive or negative.
We feel we put customer experience and satisfaction as our priority so thanks again for the kind words and we look forward to seeing you in the future - don’t forget to recommend us to your friends!
Many Thanks
Matt @ Premier Range
Kitchen splashbacks they are fab
Hi we ordered splash backs for the kitchen. They are great so much better. Easy to clean and install. They cut them to size and they do the cut outs for plug sockets. Would highly recommend great communication thank you so much.
26 December 2025
Reply from Premier Range
Good Afternoon,
Thank you so much for taking the time to leave us such a wonderful 5-star review of your splashback purchase. We’re delighted to hear that you’re happy with both the product and your experience with Premier Range.
Your feedback means a lot to us and helps us continue delivering the high standard of service we strive for. We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Matt @ Premier Range
Amazing displays in the showroom
Visited thr showroom, and had an amazing choice of splashbacks.
Chose what we wanted, staff were very informative and the range of choices was unbelievable,
Well worth the visit, was deliverer when promised so very happy with the whole process .
Would definitely recommend
9 December 2025
Reply from Premier Range
Good Afternoon,
What a fantastic review – thank you! We’re thrilled to know that your new splashback has met your expectations and that you enjoyed your experience with Premier Range.
At the heart of what we do is ensuring every customer feels valued, so your positive words really motivate the team. Don’t forget to spread the word to family and friends who might be looking for the same!
All the best,
Matt @ Premier Range
Would give ZERO stars if possible
Would give ZERO stars if possible! Shocking customer service. After looking into my complaint now blame it on the company who was going to install it!!!
It was not touched by them! They saw the product ( splashback ) and could see straight away it was faulty goods and a very poorly made product with substandard paint! That was peeling!
Taken 2 weeks to investigate and get an email blaming myself and the install team! I’m absolutely fuming! YOU are absolutely disgusting and very unhelpful. AVOID this company at all costs!
23 December 2025
Unprompted review
Reply from Premier Range
Good afternoon "customer"
(that's your profile name, not me being rude ;-)
I am sorry you are unhappy with your recent experience, and have chosen to leave multiple reviews
When making a purchase from us, we do stipulate that glass items must be checked within 24 hours of delivery, this is quite prominent on the shipping section of our site.
We quite clearly say any damaged items “should” be reported within 24 hours
https://www.premierrange.co.uk/shipping-and-returns
It is also in our T&Cs
https://www.premierrange.co.uk/terms-and-conditions-of-sale
Have a look at section 11 (or specifically 11.1) where we do actually give up to 3 days.
The challenges we face are
1) NO UK courier will insure a piece of glass, (but we do have an agreement about free Redeliveries if notified within 24 hours IF reported in this timeframe) this means although we have to pay for a replacement to be made, the courier will redeliver it for free
2) Whilst I am not suggesting your fitter has done this, we have experienced instances where;
An item arrives in perfect condition, is placed somewhere safe for a week (or 2 in your case), the fitter turns up, and goes to fit it, and Chips/marks/scratches your item during installation.
He then tells the buyer “It appears to have arrived damaged, you need to call Premier Range and tell them it’s got a chip/scratch/mark in the glass/paint ETC”
I have just moved house and bought a TV – I had 24 hours from delivery to notify the seller of any damage. I bought a sofa that was delivered by 2 chaps, who carried it up a flight of stairs to my front room, I had 24 hours to report to head office any faults.
I think anyone reading this will agree a full 24 hours to notify us that the item is not in perfect condition is more than enough to check a single piece of glass 60cm wide, and 70cm high.
If not notified in this time, there is a possibility that it could have been damaged (possible by a 3rd party) sometime after this, as you do say
“I checked it when It arrived and it was fine”
It took OVER 2 weeks for you to raise any concern, and your words were a 3rd party glass company had problems with chipped paint on the back.
If we would have been notified within the 3 days, we would have replaced it without hesitation. There are many, many reviews saying how the first item arrived damaged (it happens with glass), but how great Premier Range is as we replaced it straight away (and got it there even quicker than the first one), the only rule we have is you report it within a few days.
Im sorry we couldn’t give you the answer you wanted, however we wish a merry Christmas to you and your loved ones
Customer delight team
Excellent
Excellent customer service and well made splashback. Very pleased I used premier range
22 December 2025
Reply from Premier Range
Good Afternoon,
Thank you kindly for your 5-star review of your recent splashback order. It’s always rewarding to hear when our customers are happy, as we put a lot of effort into making sure both our products and service deliver on quality.
Feedback like yours encourages us to keep improving and growing, so we truly appreciate your support. We’d love to welcome you back again in the future!
With thanks,
Matt @ Premier Range
Avoid this company!
Avoid this company!
Ordered liqued stone splash back and the image quality is awful/blurry not what was expecting when we opened the box.
Customer sevices have looked into this and say there is nothing wrong with it and tough luck, offered me 10% off another purchase and after another email as a good will gesture 20% off instead.
Apparently they do not abide by consumer rights laws but I now will be contacting trading standards and citizens advice to take this matter further.
Would definatley not recommend purchasing the above as you will be extremley dissapointed and out off pocket.
17 December 2025
Unprompted review
Reply from Premier Range
Hey Sarah,
would you be so kind as to give me a quick call on 01706 839253, or drop an email to:
CustomerService@PremierRange.co.uk
In the subject header, put;
Ftao Jason Sanderson RE trust pilot review.
Then in the email;
name of person who made purchase
order number
postcode
Lets see if we can work a Christmas miracle and get this resolved for you
Seasons greetings,
Jason Sanderson
general Manager
Premier Range
Really good service and delivery was…
Really good service and delivery was exactly when they said it would be and the quality of the glass splash backs are really high quality
22 December 2025
Reply from Premier Range
Good Afternoon,
Thank you for your fabulous review regarding your recent purchase of one of our Splashbacks. Here at Premier Range we believe good customer service is built through every review our customers leave - whether positive or negative.
We feel we put customer experience and satisfaction as our priority so thanks again for the kind words and we look forward to seeing you in the future - don’t forget to recommend us to your friends!
Many Thanks
Matt @ Premier Range
The quality of my products
The quality of my products, looks amazing in my kitchen, has enhanced my kitchen’s appearance
22 December 2025
Reply from Premier Range
Good Afternoon,
Thank you so much for taking the time to leave us such a wonderful 5-star review of your splashback purchase. We’re delighted to hear that you’re happy with both the product and your experience with Premier Range.
Your feedback means a lot to us and helps us continue delivering the high standard of service we strive for. We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Matt @ Premier Range
There is so much to choose from
There is so much to choose from, a call to customer services soon put any concerns I might have had were soon sorted. When at last I made my decision and placed my order. I only had to wait a couple of weeks for delivery, to say I was pleased is an understatement, once it was in place I was thrilled.
Thank you.
21 December 2025
Reply from Premier Range
Good Afternoon,
What a fantastic review – thank you! We’re thrilled to know that your new splashback has met your expectations and that you enjoyed your experience with Premier Range.
At the heart of what we do is ensuring every customer feels valued, so your positive words really motivate the team. Don’t forget to spread the word to family and friends who might be looking for the same!
All the best,
Matt @ Premier Range
Great product and service
Easy online ordering. Good communication throughout the process. Item received well packed. Would recommend.
21 December 2025
Reply from Premier Range
Good Afternoon,
Thank you kindly for your 5-star review of your recent splashback order. It’s always rewarding to hear when our customers are happy, as we put a lot of effort into making sure both our products and service deliver on quality.
Feedback like yours encourages us to keep improving and growing, so we truly appreciate your support. We’d love to welcome you back again in the future!
With thanks,
Matt @ Premier Range
impressive
The customer service team answered questions precisely and promptly, and we were absolutely impressed with our splashback. Beware when ordering, it states a 2mm difference in size when delivered/ordering mine was bespoke, 750x650, left 5mm either side of cupboards. I would purchase from them thanks premier range its amazing :) :)
18 December 2025
Unprompted review
Reply from Premier Range
Good Morning,
Thanks a bunch for sharing your feedback on your Splashback! Our team is thrilled to hear your kind words. At Premier Range, we value every review, whether it's positive or negative, as they help us enhance our services for you.
Customer satisfaction is our top priority, and your review reaffirms the dedication we put into our work every day. We'd love to have you back soon, and don't forget to spread the word to your friends!
Many Thanks
Matt @ Premier Range
Reply from Premier Range
Good Afternoon,
Thank you kindly for your 5-star review of your recent splashback order. It’s always rewarding to hear when our customers are happy, as we put a lot of effort into making sure both our products and service deliver on quality.
Feedback like yours encourages us to keep improving and growing, so we truly appreciate your support. We’d love to welcome you back again in the future!
With thanks,
Matt @ Premier Range
The splashback is great quality
The splashback is great quality, delivery time was the main issue for us, we paid an extra £10 for next day delivery, unfortunately the delivery was scheduled for delivery the next day, which never arrived, but arriving 24hrs later,which was not what we paid for. In our opinion this was down to the courier service as the item was out for delivery on time but nevertheless didn't arrive that day.
Also we believe that the whole buyer experience would benefit greatly if the company supplied the wall fixing to suit the mounting of the splashback.. Which unfortunately they do not. A small additional cost which would significantly improve the quality of service.
18 December 2025
Reply from Premier Range
Good Afternoon,
We’re thrilled to know that your new splashback has met your expectations and that you enjoyed your experience with Premier Range.
At the heart of what we do is ensuring every customer feels valued, so your positive words really motivate the team. Don’t forget to spread the word to family and friends who might be looking for the same!
All the best,
Matt @ Premier Range
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