Premier Ovens Reviews 9

Awful, what a disgusting attitude Warren has ( you can tell by his reply’s to criticism) this company messed me around with dates etc, & arrived ( late without apologising) to say they would only clean a single oven because I only pay for a single oven ( this is the company that set me up with the direct debit, stood in front of my double oven ) always moving the goal post . I have claimed a direct debit indemnity as I have paid for a service I haven’t received. I would advise others to do the same & contact their bank . ( wait for the abusive response from Warren to get the gist of what you’re dealing with ! )

Great company. Cheerful operators, efficient, proud of their work, professional, trustworthy, properly priced, and best of all; British.
I really cannot understand how these people could attract any genuinely negative reviews but then doing over 300 ovens a month I can relate to jealous rivals.
Personally we've used them for over two years now and have never been disappointed. Always satisfied.

Absolutely disgusting service from this company. When I contacted them the following day, their comments about me were horrible. My vision isn’t very good and although on the day I could see that the doors looked clean, when my sister saw it the next day, she was bitterly disappointed.
Another local company came out and couldn’t believe how bad it was. They took photos and described what they found, but this was completely disregarded by Warren who continued to insult me. He also said that I had refused to subscribe to their 3 monthly clean, even though I had made it clear that the property belonged to my late father and had been sold!
What a horrible experience, especially given the circumstances of my father’s recent death.

I had my oven cleaned about a month ago it was done very good. Very pleased and the aftercare was brilliant

Excellent service received. Oven now sparkling. Real care and attention provided. Based on my experience, I would definitely recommend. Thank you!

My oven was cleaned via this company about two months ago, Marius cleaned my oven to a reasonable standard but also wiped over my backsplash and the extractor fan (I had not asked for this). Both were left with drip stains that were very visible. I assumed they would wipe clean but after a month, they were still visible. After three chasing emails to Warren and two phone calls, he became very aggressive and intimidating. He refused to let me know which products had been used or how I could remove the drip stains. It has been a very upsetting and unpleasant experience.
I confirm this is my first review for Premier Ovens. Warren’s libellous response to my awful client experience is another example of their aggressive and unprofessional service. Avoid this company at all costs.

Had an oven clean on 18/4/23.

Really poor job. Definitely would not recommend. If I could give zero stars I would as this actually ended up causing me more work in the end and was not clean.

I have cancer and had to arrange the appointment around a major operation I was having. They quoted, we sorted a date and it wasn’t changed, they called the day before to change the time but then called back to change to the original time. But at that point it seemed all good. We had a friendly and nice rapport and I was pleased I’d found someone to do the oven at short notice as my mum was going to be looking after my son at my house when I was in hospital.

However the end result unfortunately was Bad smears on the glass inside and out and we had to have it taken apart later to be put right. When we open it up it was filthy still and you could see how little effort had been made. The oven was not horrendously dirty to start with and was installed with the kitchen around 9 years ago, so not very old but not brand new.

I have photos of how smeary the glass was after the clean and I sent them to Premier ovens but they didn’t comment about it.

Before the cleaner came I was called to say he was profoundly deaf, which was absolutely fine as I couldn’t see how this would effect the job. I was told he could lip read perfectly and so I made sure I stood in front of him and spoke clearly. I was also told he had a hearing device on his phone which meant the managers could communicate with him. All sounded fine to me. He called upstairs a few times to get me and We understood each other perfectly plus he was a really friendly guy. My issue is not with him personally but thar the job was not done well.

The manager Warren called at the end of the clean to take payment and asked me if I was happy and I said it was very smeary and not clean.

I also said to Ollie (the cleaner) that it was very smeary and I wiped my finger through it to show him. But he didn’t say or do anything. I went to get a microfibre cloth and as I was on the phone to Warren, I was also cleaning the front glass of the cooker. Ollie just stood and watched me.

Warren just said that Ollie was normally very good but didn’t ask him to do the job better.

There was mess, dust and dirt on the floor of my kitchen. He emptied a dustpan and brush but left loads of mess on the floor.

The cleaner used my downstairs loo without asking me. I would have said it was fine - but it just seemed a bit rude. He communicated fine to me about other things.

The cleaner did not wear shoe protectors or take his shoes off, which I though was unprofessional.

Also the cleaner turned up late and Warren kept calling me, which in some ways was good but was overkill and kept interrupting my work which they were aware of. Apparently Ollie had been asked by the previous client to stay on to do other jobs. I now suspect the previous client made them do it again?

Not value for money either as was told it was half price but I paid about what other companies charge full price. Quoted £46.80 net but had a lightbulb in so paid about £4-£5 extra which I’d agreed to and was pleased he did.

I normally use Clover oven cleaners but they were not available. Other professional oven cleaners quoted between £50-£75 net and so what I paid in the end was not an example of ‘half price’ from the competition I’d say.

I did feed this back to the company but all they said was Ollie didn’t get bad feedback normally and they apologised and said as I was not happy they’d remove me from their database. just shocking service and follow up after an issue. Felt like they just took their money and washed their hands of it. Their attitude seem to be to blame the customer rather than see it as an opportunity to improve and accept the fault. Nothing was offered to rectify the issue - they did not offer or want to send anyone round to complete the job.

Avoid

Came and cleaned my oven and extractor hood in January, absolutely fine however left the hood half done and promised to return.. no reply to emails.. or Facebook messages.. then I see today they have blocked me on Facebook! What a professional company 😂 avoid. Total rip off for the job!