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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, often highlighting their efficiency and positive attitude. The service provided is frequently described as excellent, with many people appreciating the quick installation times and the thorough explanations given regarding equipment usage. Reviewers also commend the company for its outstanding user experience, noting that installations are carried out with precision, expertise, and attention to detail. Many customers were impressed with how tidy and respectful the staff were of their property, often cleaning up thoroughly after completing the work.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Service

Consumers find service to be positive, highlighting the outstanding work and impressive efficiency of the... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently praise the installation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jack and Brandon arrived punctually with a cheery disposition. Jack had a look at the job ahead, 2 track hoists to be fitted informed of what would be happening and proceeded to cover carpets and move... See more

Company replied

Rated 5 out of 5 stars

A replacement hoist for my son. Made sure they were equipped with ladders due to our high ceilings. It was also the first time that our ceiling track had ever been assessed making sure it was secure.... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from beginning to end. Professional, helpful, nothing too much trouble and a very clean and tidy job. Thanks Tom for installing this amazing piece of kit in my home, it’s made the... See more

Company replied

Rated 5 out of 5 stars

Great service from Joe who fitted our hoist on Wednesday. Quickly fitted with respect and dignity and with helpful guidance on usage. Left room tidy and clean, removing any excess rubbish. Would h... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

Premier Mobility is a leading supplier of Stair Lifts, Scooters, Wheelchairs, Rise and Recline Chairs, Walking Aids, Incontinence Supplies and many other daily aids.


Contact info

4.9

Excellent

TrustScore 5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply outstanding service …

I want to give the highest possible recommendation to Jack and Jenson following the successful installation of our trough lift – they are both absolutely phenomenal in every way!

From start to finish, their work was outstanding. They are incredibly skilled tradespeople who clearly know their craft inside out; every step of the installation was handled with precision, expertise, and attention to detail. They worked with impressive efficiency, completing the job promptly without ever cutting corners or compromising on quality. What’s more, they kept the entire workspace spotless throughout – not a speck of dust or mess was left behind, which we really appreciated.

Above all, they were highly professional at all times: polite, friendly, communicative, and completely reliable. It was a pleasure to have them carry out this work, and we couldn’t be happier with the result. If you’re looking for a team you can trust to do an amazing job, Jack and Jenson are the ones to choose – simply brilliant!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Reliable company

At my arrival in hotel H10 Conquistador (playa de las Americas) the rollator was available at the reception. Cecking out I simply informed the front desk and did not remember I payed a safety deposit.
To my surprise the amount of 20€ was transferred to my account the day I got home!
UNBELIEVABLE !
Freddy Deckmyn
Oostende, Belgium

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Premier Mobility - Premier class

My mother was hospitalised on the Saturday, Premier Mobility were able to install a chair lift inside four days. The engineers Jack and Jenson were very professional, installing the lift in less than two hours, no fuss, no mess, just brilliant! Mum arrived back the following day. Can't recommend Premier Mobility enough, superb.

26 March 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Thank you for your 5 star review.

Rated 5 out of 5 stars

Excellent service from Joe

Excellent service from Joe, he installed a stair lift for my neighbour and explained how to use it clearly to her while keeping everything neat and tidy. He was professional and very friendly. Thank you!

25 March 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Hi Becky

Thank you for your excellent review of Joe's install, much appreciated.

Rated 5 out of 5 stars

Brilliant experience with wonderful installers.

Jack and Jenson were lovely, friendly and very informative. They installed an outside step lift which only took 2 hours from start to finish. Would highly recommend this company and and these guys. Tidied up any mess made as well. Husband is very very happy.

19 March 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Hi Debbie
Thank you for your wonderful 5 star review, I will pass your compliments to Jack,

Rated 5 out of 5 stars

great!

Jack & Jenson arrived on time, we’re police and friendly.
Installed in quick time and explained everything clearly :)

18 March 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Hi Kerrie
Thank you for your fabulous 5 star review.

Rated 5 out of 5 stars

Just had a stairlift fitted…

My father-in-law just had his stairlift fitted and this what he had to say:

“Just had a stairlift fitted for my wife, Jack from Premier Mobility did an excellent job. The whole installation from start to finish was superb.

What I appreciated the most was the time spent showing us how to use the stairlift. Being first time users and in our 80’s the extra care taken, put our mind at ease.

I would wholeheartedly recommend this company to anyone thinking of getting a stairlift. - Peter Baskerville”

11 March 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Thank you for your fabulous review, i will pass your comments to Jack.

Rated 5 out of 5 stars

Jack

Jack , fitted our ceiling hoist system and was absolutely brilliant.
Very professional service, clean and tidy job.
Would highly recommend

10 March 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Thank you for your very positive review, i will pass on your compliments.

Rated 5 out of 5 stars

Comes highly recommend, little to no anxiety of having work men in our home.

Had a hoist fitted for our son
Was throughly impressed how tidy these guys worked. Little to no damage to paintwork/celing. Lovely tidy job done and room was left as it was found. Nice polite, respectable guys.

Thank you very much to Joe and Brandon who came and did the installation . Would highly recommend.

3 March 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Great review, thanks very much.

Rated 5 out of 5 stars

**Leaving on behalf of a disabled…

**Leaving on behalf of a disabled client **

Both Jack & Brandon were polite, punctual & hardworking. Jack couldn’t do enough to make sure myself and my carer were comfortable with how the equipment functions..and did it all with a smile. Jack was also fantastic with my carers very large dog who was on site at the time. Thank you both very much.

24 February 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Hi Lydia

Thank you so much for your wonderful review, i will pass on your comments.

Rated 5 out of 5 stars

Lift

Jack and Jenson did a brilliant job fitting my daughter’s lift. Was an all day job, which when they arrived cracked straight on with.

18 February 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Hi Amy

Thank you i will pass on your complements.

Rated 5 out of 5 stars

I had the most amazing experience with…

I had the most amazing experience with the two gentlemen called Jack & Jenson doing our stair lift so quick wonderful manners they removed and discarded the stairs rail that was in the way and then kindly filled the holes in the wall after gave me full detail instructions on how to use stair lift safely and properly I have their help line number absolutely brilliant highly recommend these two young gentleman.
Much appreciated from amy unicorn street.

9 February 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Hi Amy

Thank you so much for the fabulous review.

Rated 5 out of 5 stars

Very pleased

Great service from Jack and Jensen when fitting mum's through the floor lift. Installed and fitted with respect to mum, keeping her informed as to progress. Explained very clearly on how to use and safety aspects. Left room tidy and clean, removing any excess rubbish. Would highly recommend this company.

21 January 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Hi Sue
Thank you for your amazing 5 star review.

Rated 5 out of 5 stars

Great service from Joe who fitted our…

Great service from Joe who fitted our hoist on Wednesday. Quickly fitted with respect and dignity and with helpful guidance on usage. Left room tidy and clean, removing any excess rubbish. Would highly recommend this company

21 January 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Good morning
thank you for the 5 star review of Joe's installation.
I am so pleased you are happy and that Joe did a fantastic job for you.
Regards Lou.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with . Lou came to the house and I instantly liked her down to earth professional friendly approach. She was knowledgeable and efficient.
The company were accommodating as to when to fit. Speedy service.
It was Tom who came to fit the stairlift. He was great. Friendly, experienced and professional.
I would recommend this company.

20 January 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Hi Jenny
Thank you for your fabulous review and your recommendation to your friend Sue who purchased from us yesterday, Thank you very much, I have passed your compliments to Tom.
Kind Regards Lou.

Rated 5 out of 5 stars

Hassle free experience …

Jack and Brandon arrived punctually with a cheery disposition. Jack had a look at the job ahead, 2 track hoists to be fitted informed of what would be happening and proceeded to cover carpets and move required furniture. He informed us of timescale of approx 2 hours per hoist. We decided to go out and let them get on with the job. Received a call less than 3hrs later to say all finished. On return everything clean and tidy all rubbish removed. Excellent all round experience thanks Jack and Brandon.

8 January 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Good morning Mr Donington. thank you so much for your fabulous review.
I will pass on your compliments.

Rated 5 out of 5 stars

Fantastic service start to finish

Fantastic service start to finish. Jack and jenson went above and beyond what was expected.
I have 3 hoists now fitted by premier mobility and they really are Fantastic and make a real difference

7 January 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Good afternoon Mr Sykes.
Thank you for your wonderful review of Jacks installation.
I will pass on your compliments.
Kind Regards Lou.

Rated 5 out of 5 stars

Had my sons hoist fitted today by Jack…

Had my sons hoist fitted today by Jack and Jensen it was absolutely faultless couldn’t ask for two nicer guys

2 January 2026
Unprompted review
Premier Mobility logo

Reply from Premier Mobility

Hi Rebecca, our first 5 star review of 2026 thank you so much i will let Jack know your comments.

Happy New Year to you and your family.

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