Premier Lace Wigs Reviews 

913
•
TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

I placed my order on September 19th, and I still haven’t received any update about the status of my order. I’ve tried contacting customer service by email and WhatsApp, but unfortunately I have... See more

Company replied

Rated 5 out of 5 stars

Gorgeous Rihanna lace front Brazilian hair/ transparent w silk top. 5 stars to a show stopper omg! Stunning root coloring and ombré mixed blonde. I paid extra for the highest quality hair and I’m s... See more

Rated 5 out of 5 stars

Very nice wigs i feel like a woman again i ordered the diamond highlight Qty Machine Made Glueless Wigs Deep Curly Fringe Bob, Indian Remy Human Hair,Removable elastic band and the Diamond--Blonde... See more

Rated 5 out of 5 stars

I was a little disappointed when I first got the wig. The hair looked dry and appeared to be 2 different lengths, but when I went back to the website description, I realized that when you order 16” in... See more

Company details

  1. Wig Shop
  2. also in
  3. Hair Product Store

Written by the company

PREMIER is a Brand Of High-end Human Hair Wigs. Premierlacewigs.com is the official online store of Qingdao Premier Wigs Co., Ltd. Founded in 1995, Qingdao Premier Wigs Co., Ltd. is one of the leading wig manufacturers. We specialize in developing and manufacturing full lace wigs,silk top wigs,360 lace wigs,lace front wigs,glueless medical wigs,hair toppers, lace frontals closures and weave bundles, etc. We have thousands of wigs in stock and can also take custom orders.


Contact info

4.1

Great

TrustScore 4 out of 5

913 reviews

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4.1

All reviews

(913)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Unfortunately if there was a minus star…

Unfortunately if there was a minus star I would have selected it. I ordered this wig May 26th, 2019. I have not heard a mumbling word. When I tried to contact you by the email you provided it said deliverable. Where is my wig and where is my money. I am contacting the Federal Trade Commission and Better Business Bureau if I do not get satisfied . I will give you until the end of the week. I will go on FB and everywhere else with receipts.

17 June 2019
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Sharon, thanks for your feedback
I am so sorry , but we don't find your order by your name "Sharon Busey Yates" . Are you sure you ordered the wig from us ? We are Premier Lace Wigs. and our site is www.premierlacewigs.com. what is your order number please? if the order was not ordered from us, please delete this review , thank you

Rated 2 out of 5 stars

Lack of communication

I know it’s only been a few days, but either way, I am not happy with the service.

I’ve ordered/made a purchase last Thursday so the 6th of June. Hoping that, if I order a day before weekend, that’ll speed up the process and arrive quicker. 2-3/4 business days, right?

Which is not the case.

I’ve sent a message on their website asking for updates (til this day) and I’ve been using their ‘track order’ but that’s no use. It still says “confirmed, Paid, Unshipped”. But why has it still not been shipped?

I still have not received a reply. You know when you just have a feeling somethings not quite right, that’s what I’m feeling.

Not sure how to take it. I just want consist communication, which was promised. Don’t advertise something and not give it. Very misleading.

11 June 2019
Unprompted review
Rated 2 out of 5 stars

The wig cap was poorly constructed

The wig cap was poorly constructed, the wig sheds alot and I have a feeling that the hair is not 100% human hair

4 June 2019
Unprompted review
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Reply from Premier Lace Wigs

Hi Christaina, thanks for your feedback
We are really very sorry for that.
Honestly your wig is really made of 100% human hair. If you don't trust me, you can have a fire test.
As your wig is of a curly hair style which sheds easily than straight hair, so please read our hair care guide and care for it properly.
Our email address is service@premierlacewigs.com ,can you please email us more detail about "The wig cap was poorly constructed" ? please had better attach some pictures and we will check and help you solve the problems. thank you

Rated 3 out of 5 stars

Took time and effort to make it look natural

The hair is beautiful and soft. Only complaint is that the knots do not bleach I even tried using 40 developer and nothing! It took an entire weekend to personalize this wig from putting makeup on the knots and plucking the part. Be aware it requires work before you can actually wear it.

2 June 2019
Unprompted review
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Reply from Premier Lace Wigs

Hi Kayla, thanks for your feedback. actually your wig can't be bleached knots because it is 1# color. you know only natural color can be bleached knots, hope you can understand and next time please choose natural color

Rated 5 out of 5 stars

Gorgeous Rihanna lace front Brazilian…

Gorgeous Rihanna lace front Brazilian hair/ transparent w silk top. 5 stars to a show stopper omg! Stunning root coloring and ombré mixed blonde. I paid extra for the highest quality hair and I’m super satisfied. The silk top is bomb. The colorist is really well trained and it shows in is or her work!!! I recommend trying this company!!! Nothing but fabulous wigs one right after the other. Love them!!!!!

1 June 2019
Unprompted review
Rated 2 out of 5 stars

Very disappointed with this company.

Very disappointed with this company so far, and I haven’t even received my wig yet. I placed my order beginning of March for a 30 day processing time as it is custom made. I contacted customer service as it still hadn’t been shipped and was told that it was actually going to take 40 working days to process + shipping time. He assured me multiple times he would contact the factory to get it done and shipped asap. As a cancer patient, I needed that wig for a certain date for a big event but unfortunately had to resort to a low quality one. It is now 45 days or so past, and still no shipping confirmation. I just contacted them again to find out that they won’t be back at work until May 4th, just before the weekend. Now I’m absolutely sure I won’t have my wig on time for my vacation on May 11th.. I am not impressed.

2 May 2019
Unprompted review
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Reply from Premier Lace Wigs

Hi Tess, we are really very sorry for the delay .very sorry, your wig is a custom made wig with silk top and special color which takes 40-50 working days to make . it should have been finished but there was a problem during the processing, so there was a delay. hope you can understand. we will rush workers and try to ship this week. will try our best to let you receive before May 11 .

Rated 5 out of 5 stars

The unit is perfect almost right out of…

The unit is perfect almost right out of the package. I added a few highlights to the unit and I'm getting very good reviews from friends and family that it looks GREAT! I will order again, in a market that its hit or miss I am starting to trust Premier Lace Wigs as a go to for new units.

30 April 2019
Unprompted review
Rated 3 out of 5 stars

I ordered my full lace wig light yaki…

I ordered my full lace wig light yaki with a small cap. The cap is wrong it’s average or large, The hair is closer to a silky straight than yaki. The density should be 120 and it’s more like 150. The one good thing is that it’s a true black wig. The wig would be perfect if it was the way I ordered it. Disappointed.

30 April 2019
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Tineca, thanks for your feedback, we checked again your order and it was really a small size . it was yaki texture and 120% density . so is the wig still intact and lace uncut off ? actually you can return it if you dislike it. our email address is service@premierlacewigs.com, please feel free to email us for any questions

Rated 1 out of 5 stars

My experience was horrible

My experience was horrible. I paid extra for the bleached knots service. When the unit arrived the roots of the hair was also bleached. I contacted the vendor right away to advise them that the unit’s knots where over bleached. They responded and told me that is how it’s supposed to be. I sent them video & photos showing the orange roots of the unit and they refused to admit the faulty work on their part. I was told to ship the unit back with my own money and they would only send me an unbleached unit and refund me the charge for the bleaching service. I didn’t feel respected or cared for as a new customer

30 April 2019
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Geri, thanks for your feedback. We are really very sorry that you dislike this wig. We have talked with you a lot via emails . It is really not over-bleached and we just bleached the knots deeply . We told you to return the wig since you disliked it, but you didn't return.

Rated 5 out of 5 stars

I have got the best silk top wig ever bought! Thank zou so much!!!!!!!

I have got the best silk top wig ever bought. It"s now the second order that I have made, and I will never make the mistake to change, because I had very bad experience! Premier Lace is honest and make very good work. The hair is the best I ever had!!!!!!!!!!After a few bad experiences, I am so glad to have found here such a good quality, for a fair price. I personally can recommend everyone to choose Premier Lace and will order again, such a beautiful wig. Thank you so so much!!!!!!

26 April 2019
Unprompted review
Rated 5 out of 5 stars

I have never been disappointed 👍🏾

I have never been disappointed with any of full lace wigs I get from PremierLace. Their full lace wigs are high quality and made are with expert workmanship. Premium hair which always soft and beautiful! I received a lot of compliments on my hair. Thank you Premier Lace !

25 April 2019
Unprompted review
Rated 3 out of 5 stars

Cap construction was perfect for…

Cap construction was perfect for measurements given. Cap was not as translucent as I thought it would be. Hair has significant split ends, and ends are a lot thinner than the root which is excessively thick. This unit is definitely not a cut the lace and go type of unit. Which is fine, but the biggest disappointment is how thin and damaged the ends are. The unit looks beautiful after a good amount of work out into it. Overall I’m still happy with this wig.

22 April 2019
Unprompted review

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