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Premiere Collectibles Reviews 

15,009
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 2,710 reviews, reviewers had a great experience with this company. Customers frequently mention that the rare collectibles are of exceptional quality, arrive securely packaged, and include a helpful certificate of authenticity. People also deeply appreciate the smooth website navigation, highly responsive communication regarding tracking and shipping updates, and timely delivery of their special orders. However, some customers also noted that recent international shipments faced frustrating delays, with packages occasionally arriving weeks past the expected release dates. A few reviewers additionally experienced unfortunate issues with damaged merchandise, missing items from their orders, or discovering that autographs featured sticker signatures instead of direct inscriptions.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive in great condition and are... See more

Delivery service

Reviewers express mixed feelings about delivery_service, as experiences vary significantly between customers.... See more

Order

People report ambiguous experiences with order processing, marked by starkly contrasting customer feedback.... See more

Quality

Consumers find quality to be positive, highlighting that books often arrive in superb shape and excellent... See more

Service

Customers had positive experiences with service, consistently praising the professional staff, great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took longer than expected. I was beginning to think that the book would never arrive and was very relieved when it finally did. The signed book arrived perfectly intact with an authenticity c... See more

Company replied

Rated 4 out of 5 stars

I had a good experience at this company. I bought a signed Ghostface Funko. The downfall was that it came damaged in the box but I contacted the company right away they put me through to there claim d... See more

Company replied

Rated 4 out of 5 stars

The book is in great shape. I was unsure of whether or not Dr. Jill Biden actually signed it because the signature was made on a little card stuck to the inside cover and not the book itself. I woul... See more

Company replied

Rated 5 out of 5 stars

Scr3aming Life by Kim Thayil was absolutely wonderful amazing and informative. Love Soundgarden and Kim gave a good look inside of his life and career. The best rock family experience! The autographs... See more

Company replied



Company details

  1. Collectibles Store
  2. Book Store

Written by the company

America's Largest Autographed Bookstore. Premiere Collectibles features signed books by Celebrities, Politicians, Musicians, Pop Culture Icons, Best Selling Authors, Historic Figures, and Others. From Rare Hard to Find books to wide releases, we have a signed book for everyone. Authenticated, Quality, Variety, and Presentation are our Cornerstones.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

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4.1

All reviews

(15,009)

2,701 reviews in the last 12 months

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Rated 1 out of 5 stars

Never received my signed vinyl album

Never received my signed vinyl album. According to the tracking information, it is still shuttling within USPS facilities up and down the east coast. I asked prior to purchasing if it could be shipped to a local FedEx store for me to pick up which means they would have to ship by FedEx and was assured by their horrible chatbot that it was no problem but they shipped via USPS and it was denied by FedEx. Now it’s in permanent limbo. Terrible customer service.

16 June 2026
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Reply from Premiere Collectibles

Thank you for sharing your feedback, Michael. We’re truly sorry to hear about the shipping issues and understand how frustrating this experience has been.

A replacement order has already been processed, and we appreciate the opportunity to make this right. Thank you for your patience while we worked through the issue, and we hope the replacement arrives safely and restores your confidence in us.

Rated 4 out of 5 stars

The Snail Train

My order took The Snail Train. It did arrive. It arrived in perfect condition.

15 June 2026
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Reply from Premiere Collectibles

Thank you, Bill! We're glad your order arrived safely and in perfect condition, even if it felt like it took the scenic route. We appreciate your patience and hope you enjoy your new collectible! 🚂✨

Rated 5 out of 5 stars

Easy and quick processing and cool…

Easy and quick processing and cool records. I love Slipknot so good for me

22 June 2026
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Reply from Premiere Collectibles

Thank you, Barry! We're glad the ordering process was quick and easy, and even happier to hear your Slipknot collectible hit the mark. Enjoy the record, and thanks for letting us be part of your collection! 🤘

Rated 1 out of 5 stars
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Reply from Premiere Collectibles

Thank you for your feedback, Joanne. We’re truly sorry your order took so long to arrive. We understand how frustrating a seven-month wait must have been, and we apologize that your experience did not meet expectations.

We appreciate you sharing your experience, and your feedback will help us continue improving our fulfillment and communication for future releases. 📚

Rated 5 out of 5 stars

Book was exactly as advertised

Book was exactly as advertised, quick delivery too. I’m very happy with Premiere Collectibles and will definitely buy from them again.

11 June 2026
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Reply from Premiere Collectibles

Thank you so much, Melinda! We’re thrilled to hear your book arrived quickly and was exactly as described. It means a lot to know you had such a positive experience, and we can’t wait to help you find your next signed collectible! ✨

Rated 5 out of 5 stars
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Reply from Premiere Collectibles

Thank you, Janet! That’s wonderful to hear. We’re so glad you enjoy shopping with us, and we truly appreciate your continued support. Happy reading and happy collecting! 📚✨

Rated 5 out of 5 stars

absolutely perfect

18 June 2026
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Reply from Premiere Collectibles

Thank you, Chris! We couldn't ask for a better compliment. We're so glad everything was just right, and we truly appreciate your support. Enjoy your collectible! ✨

Rated 5 out of 5 stars
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Reply from Premiere Collectibles

Thank you, Patrick! We're so glad you're enjoying your collectible. We appreciate your support and look forward to helping you add more great pieces to your collection! ✨

Rated 5 out of 5 stars

Preorder the autographed A Screaming…

Preorder the autographed A Screaming Life, came as promised and protected. Easy ordering and kept in touch the entire process. Wife loves the book, thank you!

17 July 2026
Unprompted review
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Reply from Premiere Collectibles

Thank you, Nathaniel! We're so happy to hear everything arrived safely and that the ordering process was smooth from start to finish. Best of all, we're thrilled your wife loves her signed copy. Thanks for letting us be part of such a special gift! 📚✨

Rated 5 out of 5 stars

Quick shipment Items as descibed

Quick shipment Items as descibed. Had an issue but customer service corrected the issue with 3 weeks.

19 June 2026
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Reply from Premiere Collectibles

Thank you, Bill! We're glad your order arrived quickly and exactly as described. We also appreciate your patience while we worked through the issue, and we're happy our Customer Service team was able to make things right. Thanks for your support! ✨

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Delivered safely.

19 June 2026
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Reply from Premiere Collectibles

Thank you, AJ! We're so glad you had a great experience with us. We truly appreciate your support and hope to serve you again soon! ✨

Rated 1 out of 5 stars

7 weeks post order and still no item…

7 weeks post order and still no item has been received.

19 June 2026
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Reply from Premiere Collectibles

Thank you for your feedback, Amy. We're sorry to hear you haven't received your order yet. We understand how frustrating that must be.

After reviewing your order, we can confirm that your Americana (Signed Vinyl) was shipped in June. Our Customer Service team will be reaching out to review the shipment details with you and help determine what happened. We appreciate the opportunity to look into this and assist with resolving the issue as quickly as possible. 📦

Rated 3 out of 5 stars

I love my products that I received

I love my products that I received, but it took almost a year to get them. I had to email them to ask for a refund before they told me what was causing the delay. If they would have reached out and let us know what was causing the delay I would have given more stars.

10 June 2026
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Reply from Premiere Collectibles

Thank you for sharing your feedback, Carmen. We’re happy to hear that you love the products you received, but we sincerely apologize for the extended wait and the frustration caused by the lack of proactive updates.

We understand how important communication is, especially when an order experiences an unexpected delay. Your feedback is valuable, and we’ll continue working on improving on overall customer experience throughout the fulfillment process.

Rated 5 out of 5 stars

Purchase arrived quickly and in good…

Purchase arrived quickly and in good shape

11 June 2026
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Reply from Premiere Collectibles

Thank you, Andrew! It’s great to hear everything arrived just as it should. We put a lot of care into getting these items safely to collectors, and we’re glad your experience was a smooth one. Happy collecting! 📚

Rated 1 out of 5 stars

Dissatisfied my order was not what I was expecting

I recently ordered a "limited multi-colored signed edition" (1 of 99) autographed The Offspring Americana vinyl. I did receive it. I did not open it immediately. I have now opened it only to discover it is BLACK and NOT a "multi-colored signed edition." I am not happy that I received a black vinyl. I do not consider black a "mulit-colored signed edition." That is misleading and deceptive. Your web site clearly stated "multi-colored signed edition" and I have a screenshot of the specific wording. While I understand "multi-colored signed edition may represent the actual signatures being "multi-colored," it was misleading as to the actual VINLY being black. Overall - very dissatisfied with Premiere Collectibles. How can this be addressed?

Order#1509318
Tracking 382105871133
Debbie Martin

17 June 2026
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Reply from Premiere Collectibles

Thank you for sharing your feedback, Debra. We’re sorry to hear that the item you received did not meet your expectations. We understand how important it is for collectors to receive the exact edition they were expecting, especially with limited collectibles.

We appreciate you bringing your concerns to our attention. Our Customer Service team will be reaching out to review your order and assist with your concerns. Thank you for giving us the opportunity to make this right.

Rated 2 out of 5 stars

The LP had slid completely behind the…

The LP had slid completely behind the cardboard and I had to take it all apart to get it in the right spot. But because of all the movement, there’s a ton of cardboard dust that I couldn’t get out. Kinda disappointing, but I fixed it as much as I could. Also I thought it was going to be a colored LP and it’s just regular black vinyl.

18 June 2026
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Reply from Premiere Collectibles

Thank you for sharing your feedback, Travis. We’re sorry to hear that your LP arrived with these issues and that the item did not meet your expectations. We understand how important the condition and details of a collectible are to our customers.

We appreciate you bringing this to our attention. Our Customer Service team will be reaching out to review your concerns and assist with a resolution. Thank you for giving us the opportunity to resolve this for you.

Rated 5 out of 5 stars

Excellent service

Excellent service, and my JSA authenticated autographed Kim Thayil memoir is perfect! 😃

16 July 2026
Unprompted review
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Reply from Premiere Collectibles

Thank you, Heather! We’re thrilled to hear your JSA-authenticated Kim Thayil memoir arrived perfectly and that you had an excellent experience with us. It’s always exciting to know a special signed piece has found a great home. Enjoy your new addition, and thank you for choosing Premiere Collectibles! ✨

Rated 5 out of 5 stars

Always a great experience

Always a great experience . easy ordering, shipping as described

11 June 2026
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Reply from Premiere Collectibles

Thank you, Laurie! We’re so happy to hear you’ve had a consistently great experience with us. We appreciate your support and are glad our easy ordering process and reliable shipping have made collecting with Premiere Collectibles a pleasure. ✨

Rated 5 out of 5 stars

Fantastic Company!

What a wonderful professional experience. Erin Stewart was extremely professional and helpful. My go to for collectibles.

16 June 2026
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Reply from Premiere Collectibles

Thank you for sharing your feedback, Kyle. We’re sorry to hear about the issue with your order and, especially, that you felt you weren’t receiving the support you needed.

Our Customer Service team will be reaching out to review your order details and help work toward a resolution. We appreciate you bringing this to our attention. 📚

Rated 1 out of 5 stars

Products are good/Terrible Packaging

Products are good. Packaging Terrible! Item Arrived damaged. Due to improper packaging. I won't buy from this company again and I would not recommend them!

18 June 2026
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Reply from Premiere Collectibles

Thank you for your feedback, Andy. We’re glad you were happy with the product, but we’re sorry it arrived damaged due to the packaging. That’s not the experience we want for our collectors.

Our Customer Service team will be reaching out to assist and help make this right. We appreciate you bringing this to our attention. 📦

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