Premier Care in Bathing Reviews 

776
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of workmanship and the high standard of service provided, often resulting in superb and accessible new spaces. Many highlight the professionalism, skill, and hard work of the fitters, who are described as capable, efficient, and dedicated to achieving excellent results. People also appreciate the seamless installation process, often completed efficiently and within estimated timelines. The customer service team receives frequent commendation for being helpful, friendly, and maintaining excellent communication throughout the project. Additionally, reviewers note that staff are meticulous in cleaning up daily, ensuring minimal disruption and leaving homes tidy after completion.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of workmanship and the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Facilities

Consumers find facilities to be positive, with many expressing delight over newly installed accessible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of work carried out by Gaffer was second to none. We are thoroughly delighted with our new bathroom and would highly recommend him. The whole experience from start to finish was stress-f... See more

Company replied

Rated 5 out of 5 stars

Premier care did a fantastic job of our shower room, Tyler the fitter was very capable and worked like 2 people and nothing was too much trouble for him. The bidet toilet is amazing, perfect for peopl... See more

Company replied

Rated 5 out of 5 stars

Bogdan, the installer, was friendly and hardworking, starting as soon as he arrived. Based on our house being old, uneven walls/floors and the small space he had to work in, he has created a l... See more

Company replied

Rated 5 out of 5 stars

Completed in half the time estimated John the fitter worked so hard even refusing tea and refreshments, very professional courteous and polite. Cleaned up once finish hoovering up dust etc Sales... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier

Written by the company

Our walk-in baths and walk-in showers are produced to the highest safety and quality standards, ensuring Comfort, Safety and Independence. We will assess your bathroom and your mobility needs to find the right bathing solution for you and your home. We will install your new bath and leave your bathroom in perfect condition.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(776)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Reliable company

The installation of my shower was conducted in a professional manner with all aspects of the equipments function clearly explained.I was very pleased with the end result.Highly recommended.

30 January 2026
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi malcolm,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Warm regards.

Rated 5 out of 5 stars

Bathroom installation

Jerry, Was very polite and friendly. He explained the process very well, what needed to be done and timescales. Said I wasn't to worry about a thing,just to relax while he did the job for me.

26 January 2026
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Reply from Premier Care in Bathing

Hi customer,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

With gratitude.

Rated 5 out of 5 stars
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings Mr,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Thank you again.

Rated 5 out of 5 stars

Premier care

Premier care contacted me every day to make sure everything was going to plan, they were terrific from beginning to end.

16 January 2026
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Reply from Premier Care in Bathing

Hi terry,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Warm regards.

Rated 5 out of 5 stars

Mike was very professional at his work…

Mike was very professional at his work very pleasant and very helpful in answering questions.

15 January 2026
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Reply from Premier Care in Bathing

Greetings Tom,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Your positive experience can be shared among friends and family. We'd love to serve them too.

With gratitude.

Rated 5 out of 5 stars

Standard of workmanship is exemplary as…

Standard of workmanship is exemplary as is the materials used and timing was prompt and fully explained. If there was a complaint it would be the fact that 90% of cost has to be paid before the completion date,which does induse negative thoughts about company honesty

15 January 2026
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Reply from Premier Care in Bathing

Greetings Charles,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Warm regards.

Rated 5 out of 5 stars

Very good service took on board what we…

Very good service took on board what we required, completed in timely manner wiith attention to detail

15 January 2026
Unprompted review
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Reply from Premier Care in Bathing

Hello Mark,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Warm regards.

Rated 5 out of 5 stars

ALL WENT WELL AND TO PLAN FITTERS WERE…

ALL WENT WELL AND TO PLAN FITTERS WERE EXCELLENT AND CONSIDERATE JOB FINISHED IN 2 DAYS BACK UP TEAM GREAT WITH DAILY PHONE CALLS AND PROJECT MANAGER CHHECKS WOULD RECOMMEND TO ANYONE THANKS TO ALL

7 January 2026
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Reply from Premier Care in Bathing

Greetings Jane,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

With gratitude.

Rated 1 out of 5 stars

Avoid Premier Bathroom care

Avoid Premier Bathroom care. This company is acting uncaring, rude, intimidating ,very dishonest and distressful. The salesman in Cardiff came to visit me to have shower, but all he did was being rude and argumentative about some bad reviews of people in Transpilot, offending somebody that broke toilet seat because of obesity, then he asked about my budget, I asked him for solutions to my bath, he turned nasty and intimidating and I had to ask him to go away.Extremely rude company , lack of customer care and lack of manners, probably they just want to make money quickly and treating vulnerable people like a piece of nothing
Please avoid these salesmen and this company!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to all staff at Premier Bathing

Thanks to all staff at Premier Bathing, for there assistance with our new bathroom space . With the new shower walls and floor, this is easier to use than climbing into the previous bath. This was a difficult process before .
Thanks again.
.

20 December 2025
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Reply from Premier Care in Bathing

Hello B.McCarthy,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Best wishes.

Rated 5 out of 5 stars

our fitter was very good and kept us up…

our fitter was very good and kept us up dated every step of the way very profession clean and tidy nothing was to much trouble i would recommend his work to anybody

14 December 2025
Unprompted review
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Reply from Premier Care in Bathing

Hello paul,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Warm regards.

Rated 5 out of 5 stars

I gave them 5 out of 5 as they have…

I gave them 5 out of 5 as they have done an excellent job, really expressed, it's lush. Would recommend them.

9 December 2025
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Reply from Premier Care in Bathing

Hi Andrea,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

With gratitude.

Rated 5 out of 5 stars

Jacob was superb and his work was…

Jacob was superb and his work was excellent

5 December 2025
Unprompted review
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Reply from Premier Care in Bathing

Hello BullGuard,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Thank you again.

Rated 1 out of 5 stars

Disappointed

Last year I had a new bathroom fitted by premier care. The fitter worked hard and the job was finished to my satisfaction. Unfortunately 2 problems have developed. The toilet cysten has gone wrong and the toilet seat has come loose. I understood that this would be covered by the guarantee. Not so apparently. Having phoned the company I was told that there would be a charge of over 100 pounds for someone to call and fix. I was told it might be cheaper to find a plumber. My first review gave the company 5 stars I now give it 1 stop. If you purchase make sure what is covered by the guarantee

3 December 2025
Unprompted review
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Reply from Premier Care in Bathing

We are sorry to hear that your experience wasn't to our standards. Please provide us with an account number or some details to help us locate you so we can investigate this. Alternatively, you can contact us on 01527 267 800 or at customer.service@MBGL.co.uk.

Rated 5 out of 5 stars

Fitter Mike Treforest was superb

Fitter Mike Treforest was superb, he worked long hours to ensure my recently disabled wife could use the walk in shower and other features of the new bathroom. He worked independently but referred to me as required and We had total confidence in him. Recommended

28 November 2025
Unprompted review
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Reply from Premier Care in Bathing

Hi Robin,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Warm regards.

Rated 5 out of 5 stars

Ricky and Yvonne - highly skilled and professional

Ricky was courteous, skilled and highly effective Nothing was too much trouble and the final finish very professional. Yvonne, our contact, was considerate, efficient and covered everything brilliantly. Thank you Premier Care 👍

28 November 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey M,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Warm regards.

Rated 5 out of 5 stars

It was a good experience.Kiko was on…

It was a good experience.Kiko was on time every day.Did an excellent job in his quiet but friendly way and left me with a well fitted clean bathroom.

24 November 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings Suzette,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Warm regards.

Rated 5 out of 5 stars

Very pleased with the installation of…

Very pleased with the installation of our new shower.Callumn did a great job. He was very polite, friendly and hard working

26 November 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey Pauline,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

With gratitude.

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