Premier Care in Bathing Reviews 

776
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of workmanship and the high standard of service provided, often resulting in superb and accessible new spaces. Many highlight the professionalism, skill, and hard work of the fitters, who are described as capable, efficient, and dedicated to achieving excellent results. People also appreciate the seamless installation process, often completed efficiently and within estimated timelines. The customer service team receives frequent commendation for being helpful, friendly, and maintaining excellent communication throughout the project. Additionally, reviewers note that staff are meticulous in cleaning up daily, ensuring minimal disruption and leaving homes tidy after completion.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of workmanship and the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Facilities

Consumers find facilities to be positive, with many expressing delight over newly installed accessible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of work carried out by Gaffer was second to none. We are thoroughly delighted with our new bathroom and would highly recommend him. The whole experience from start to finish was stress-f... See more

Company replied

Rated 5 out of 5 stars

Premier care did a fantastic job of our shower room, Tyler the fitter was very capable and worked like 2 people and nothing was too much trouble for him. The bidet toilet is amazing, perfect for peopl... See more

Company replied

Rated 5 out of 5 stars

Bogdan, the installer, was friendly and hardworking, starting as soon as he arrived. Based on our house being old, uneven walls/floors and the small space he had to work in, he has created a l... See more

Company replied

Rated 5 out of 5 stars

Completed in half the time estimated John the fitter worked so hard even refusing tea and refreshments, very professional courteous and polite. Cleaned up once finish hoovering up dust etc Sales... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier

Written by the company

Our walk-in baths and walk-in showers are produced to the highest safety and quality standards, ensuring Comfort, Safety and Independence. We will assess your bathroom and your mobility needs to find the right bathing solution for you and your home. We will install your new bath and leave your bathroom in perfect condition.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(776)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An Excellent New Walk-in Shower Room from Premier Care!

We had to change our bathroom with a tub to a walk-in disabled type due to a drastic change in my health. The Premier Care was excellent from the starting design consultation stage to the final finish. Dave who came and surveyed and designed the bathroom was fully knowledgeable, considerate and answered all my questions with a smile. Nigel who actually executed the whole bathroom was very punctual, professional and accommodating and explained to me all the workings of the new bathroom. I can definitely recommend the Premier Care to anyone thinking of house refurbishment.

7 February 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello Vijay,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Cheers.

Rated 4 out of 5 stars

James

James, the chap who fitted the shower was hardworking and the job was completed in good time. It was unfortunate that in using our existing shower, when put back, did not work. This then cost more money.

28 January 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings Pamela,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Thank you again.

Rated 5 out of 5 stars

Our new shower room.

The contact with the team was good and they kept us up to date on progress. In spite of difficulties with the weather they kept to their deadlines and kept us informed about how things were going. The rubbish was collected promptly as they had promised. We continue to be delighted with our new shower room. As I am a carer for my 102 year old husband I am unable to spend any more time on this.

25 November 2024
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi MrsAntoinetteBirchenough,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Your positive experience can be shared among friends and family. We'd love to serve them too.

With gratitude.

Rated 5 out of 5 stars

Clarification of previous review

I wanted to clarify the previous review. David our fitter gave us 5 star service. We are very happy with our shower.

7 January 2025
Unprompted review
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Reply from Premier Care in Bathing

Hi MERVIN,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Warm regards.

Rated 5 out of 5 stars

Fantastic job, exceptional staff

My mother had a walk-in shower fitted by Premier Care, the service was excellent from the initial phone call all the way through to installment and finish .
We did have other quotes done, Premier Care were NOT the cheapest but we decided to go with them because they felt the most professional and had the better quality flooring / wall coverings.
Every little detail is covered , when they say they are going to arrive , they come on the dot. They came over specially during the planning time as I had to fly abroad , so they scheduled someone earlier to see me .
Everyone that works for this company seems to understand that they’re dealing primarily with the older generation. Their approach and communication skills are second to none.
I can highly recommend them and my mother’s bathroom looks exceptional .

24 January 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi Heather,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

With gratitude.

Rated 5 out of 5 stars

Excellent service throughout and great…

Excellent service throughout and great job by Jakob who worked very hard and was most helpful.

18 January 2025
Unprompted review
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Reply from Premier Care in Bathing

Hi Mr,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Best wishes.

Rated 5 out of 5 stars

My Dad is 90 yrs old it was really…

My Dad is 90 yrs old it was really important that this replacement bathroom was done quickly & stress free. Steve fitted the bathroom & nothing was too much trouble, my Dad was comfortable with him & even had a laugh! Yvonne his care manager was lovely & checked on him every day to make sure he was happy and not upset or stressed by the process.

24 January 2025
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Reply from Premier Care in Bathing

Hi EW,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Best wishes.

Rated 5 out of 5 stars

The installation of our walk in shower by premier bathing first class

The installation of our walk in shower by premier bathing was carried out by Nigel who was first class and also Sameer who rang every day to see if we had problems of which we didn’t

24 January 2025
Unprompted review
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Reply from Premier Care in Bathing

Hello Graham,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Cheers.

Rated 5 out of 5 stars

Had my bath suite taken out and a walk…

Had my bath suite taken out and a walk in shower installed. Service was great from start to finish and everyone involved was very professional. The installer was so clean and tidy and did a great job

9 December 2024
Unprompted review
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Reply from Premier Care in Bathing

Hi Jan,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Thank you again.

Rated 4 out of 5 stars

We love our new shower

Festem and Nick did a great job. They worked hard, were professional, helpful and friendly.

4 November 2024
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi Joanna,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Thank you again.

Rated 5 out of 5 stars

A great team of lads

A great team of lads , very clean workers , very respective of your home ,

9 January 2025
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Reply from Premier Care in Bathing

Hey Mr,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Thank you again.

Rated 5 out of 5 stars

206542

Excellent service from Darryl who fitted the shower and from Steve, Saadiya, Eva and all the sales and service team

6 January 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey Caroline,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

With gratitude.

Rated 5 out of 5 stars
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings customerDenise,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Warm regards.

Rated 5 out of 5 stars

Ref: 206542. Everybody we came into contact with was…

Everybody we came into contact with was pleasant, friendly and efficient.... David (sales rep), Eve (in the office), The electrician (whose name, unfortunately, I didn't get) and Mark (who did everything else so beautifully). The end product is so bright and pleasing, I want to show it to everybody before we clutter it up again.Our main concern had been height of step into the shower (we are limited by being an upstairs flat) and they solved that problem very nicely. I've never seen such a shallow tray that actually works.

10 January 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings Pauline,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Your positive experience can be shared among friends and family. We'd love to serve them too.

With gratitude.

Rated 5 out of 5 stars

Very efficient company

Very efficient company, met all my needs. Was very helpful and considerate.

6 January 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello David,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Cheers.

Rated 5 out of 5 stars

The Company is reliable and helpful

The Company is reliable and helpful. Their installer was quick in completing the work on a record time. I am really pleased with company in arranging the finance to pay for the work.

7 January 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello MRS,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Thank you again.

Rated 5 out of 5 stars

New Bathroom

The efficient way everything was done. The salesman explained everything in depth. The project manager ensured all equipment was what we required.
The installer (James) was very efficient and completed the job to a very high standard.
We very impressed with the way the Company managed the whole job was carried out.

8 January 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey Trevor,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Best wishes.

Rated 5 out of 5 stars

Large wet room

We have recently had a large wet room fitted and are very pleased with the service and results.From the initial sales consultant.The planner and the fitters.Each one has provided excellent service.We would definitely recommend Premier Care to everyone.

12 December 2024
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi Hk,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Cheers.

Rated 5 out of 5 stars

The workmanship was excellent

The workmanship was excellent. They worked hard the whole time,always clearing up after themselves each day. Nothing was too much trouble for them. We are very pleased with the final result. We wouldn't hesitate to recommend them to anyone else wanting similar work done.

13 December 2024
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi SusanAbbott,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Warm regards.

Rated 5 out of 5 stars

Happy Customer Robert in Lincs.

We were very satisfied with the service from the high quality of materials used to the workmanship and contact with the company we received. happy customer.

17 December 2024
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello Robert,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Cheers.

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