PremFina Reviews 

12,209
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 6,630 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that setting up their insurance policy is remarkably quick, completely straightforward, and entirely hassle-free from start to finish. Many individuals also deeply appreciate the highly competitive prices, noting that the service makes managing monthly coverage exceptionally easy and affordable. Consumers often emphasize how smooth and dependable the entire renewal process feels year after year. However, some people mentioned that reaching customer support can sometimes be rather challenging. A number of reviewers occasionally experienced extended phone wait times or encountered minor hurdles when sorting out administrative details.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, straightforward, and... See more

Service

People report positive experiences with service, frequently highlighting quick response times, reasonable... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and affordable... See more

Customer service

Users describe positive interactions with customer service, often praising advisors for being helpful,... See more

Staff

Consumers express great satisfaction, finding staff to be very efficient, friendly, and well-informed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With little fuss and minimal actions on my part, setting up the insurance and payments were the easiest, ever. Costs and repayments met my budget and being able to pay monthly made it all the more att... See more

Rated 5 out of 5 stars

It was just so seamless even though I had to go with another finance company ie Premfina through Close Brothers and the renewal was less than the previous years amount even though it doesnt usually wo... See more

Rated 5 out of 5 stars

Contacting you as I was instructed by Safeguard I found your service was impeccable putting right the incorrect information Safeguard gave to me they need to retrain some of their staff everything... See more

Rated 5 out of 5 stars

We all know PH insurance is very expensive, but PremFina makes it easy, more affordable. I can only say positives things, as I have used them since I started driving for PH


Company details

  1. Financial Institution

About PremFina

Written by the company

Agile. Customer-focussed. Disruptive.

We’re PremFina, a tech-led provider of premium finance. We help to spread the cost of insurance premiums through affordable monthly instalments and are revolutionising how people pay for insurance.

What makes us different?
Legendary people: With a combined experience of 80 years in premium finance within the leadership team alone, it’s safe to say we know our markets. We combine this expertise with colleagues who are passionate about delivering the right outcomes, have a growth mindset and are empowered to make the right decisions.

Customer-obsessed: Customers are at the heart of everything we do, and we bring our knowledge and innovative technology together to create seamless experiences for them. This means an effortless sign-up and access to the funding they need. With simple, easy and ‘digital first’ ways to pay, renew and get the latest updates on their accounts, whichever channel they choose to engage through.

Brilliant tech: Having robust, scalable and flexible technology is central to our ability to provide affordable, flexible funding and to continue to deliver a high-quality, customer-centric digital experience. We learn fast, move quickly and offer full flexibility across the entire customer journey.

We’re a fast-growing team, and together we exist to help customers, empower our partners and transform the insurance industry for the better.

Customers who wish to discuss their insurance policy should contact their broker or intermediary in the first instance.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(12,209)

6,442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitive price

Competitive price for what I needed. Service is good, used this company for a few years now has everything I need in one place

21 September 2026
Rated 3 out of 5 stars

Review

It was a bit annoying to use

21 September 2026
PremFina logo

Reply from PremFina

Good morning Jimmy,

Thank you for taking the time to leave us a review. I am sorry that you don't seem to be happy with the service received.

We at PremFina work extremely hard to ensure all our customers have a great experience with us. I will reach out to discuss your concerns further and establish if they relate to us at PremFina who administer the finance for your insurance, or with your broker who manage your insurance policy.

If you would like to speak to us in the meantime then please do contact us at www.premfina.com and we will be happy to help.

Many Thanks,

Jade

Rated 5 out of 5 stars

Contents Insurance

I felt the renewal process was straight forward in that the advisor listened and was understanding of our wish to remain with Swinton Insurance but to ensure that our rate was competitive with the market.

21 September 2026

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