Practice Plus Group Hospitals Reviews 

410
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, caring, and professional, making them feel special and at ease. The user experience is frequently highlighted as excellent, with many appreciating the efficiency and smooth process from initial arrival to follow-up appointments. However, some people mentioned dissatisfaction with the service and customer service, particularly regarding communication and response times. A few other people also felt that response times were poor, with long waits for phone calls and a lack of follow-up, leading to frustration and delays in treatment.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, caring, and professional.... See more

Service

People report ambiguous experiences with service, with many praising the professionalism and efficiency of... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting positive... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as pleasant, professional,... See more

Response time

Customers consistently note negative experiences with response times, frequently reporting unacceptably long... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second total hip replacement, so I was more aware what to expect this time around albeit at a different hospital. What I perhaps wasn’t expecting was just how friendly, caring and even... See more

Company replied

Rated 5 out of 5 stars

From first arrival at reception at Practice Plus Group to first appointment with Opthalmology, first cataract op, follow up appointment & 2nd cataract op everything has been brilliant. Such fantastic... See more

Company replied

Rated 5 out of 5 stars

Excellent service was really looked after everything was explained staff went above and beyond from the receptionist team to the theatre staff to the Porter Especially a wonderful nurse called Koma... See more

Company replied

Rated 5 out of 5 stars

This was a true 5-star experience. My 90 year old Mum was able to book an appointment to have pain-relief injections in both knees. The staff were welcoming and extremely helpful and kind. The injecti... See more

Company replied


Company details

  1. Private Hospital

Written by the company

Practice Plus Group Hospitals is a leading UK healthcare provider delivering high-quality, patient-focused care across a network of modern hospitals. We provide a straightforward, human approach to private healthcare, with fast access to consultations and surgery, clear upfront pricing, and no hidden costs. Across our modern hospitals and surgical centres, experienced clinical teams deliver high-quality care in areas such as orthopaedics, ophthalmology, general surgery, diagnostics and more. Practice Plus Group Hospitals is also proud to treat NHS patients, helping reduce waiting times by providing specialist, planned procedures with a focus on safe, efficient, and compassionate outcomes. Get it sorted, with Practice Plus Group Hospitals.


Contact info

4.1

Great

TrustScore 4 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(410)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Karen

On the 9th May I came to Practice Plus Group for a tooth removal and I was very very pleased with the way I was treated and made to feel relaxed as I am 82 years old i was not looking forward to it but the team in the surgery was absolutely brilliant many thanks
Terry Bond

9 May 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Hilary, thank you for your feedback. We’re pleased to hear your experience was positive throughout your care.

Rated 5 out of 5 stars

The care I received from all of the staff

The care I received from all of the staff that I came into contact with from the moment I walked in to when I left was absolutely superb,helpful,friendly,professional,everything I could of asked for for my stay

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Anthony, thank you for your kind feedback. We are delighted to hear that you had a positive experience.

Rated 5 out of 5 stars

Excellent service was really looked…

Excellent service was really looked after everything was explained staff went above and beyond from the receptionist team to the theatre staff to the Porter
Especially a wonderful nurse called Komar who made me feel totally at ease the whole time
Practice plus group ilford

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Beverley, thank you for your feedback. We are pleased to hear that you felt well cared for and supported throughout your visit.

Rated 5 out of 5 stars

Gastroscopy experience

I had a gastroscopy today not sedated Theatre staff and Dr were absolutley amazing , i felt cared for and they made me feel at ease , brilliant team thankyou

17 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Tina, thank you for the review. We’re happy to hear your care went smoothly.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.

Rated 5 out of 5 stars

From my arrival to preparing for the…

From my arrival to preparing for the surgery, the surgery and post care information was great. The next day call was excellent. Thanks to all the team.

11 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for sharing your experience. It’s reassuring to hear that you were happy with the care provided.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.

Rated 5 out of 5 stars

Excellent staff very tentative and…

Excellent staff very tentative and caring.

17 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi James, thank you for your kind words!
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.

Rated 5 out of 5 stars

I cannot recommend Practice Plus In…

I cannot recommend Practice Plus In Plymouth enough. From the start, they have been efficient, professional and supportive. All staff have been kind and caring. The treatment received has improved my father’s life immensely and this would not have happened without the professional and expertise of Dr Stitson. Thank you and keep up the great work you do

16 May 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

We truly appreciate your kind feedback. Thank you for recommending us!

Rated 5 out of 5 stars

I highly recommend Practice Plus Group for their excellent patient care and outstanding support.

I had my procedure earlier today at Practice Plus Group and wanted to say thank you for the excellent care I received. The whole team was professional, friendly, and made me feel comfortable throughout.

A special thank you to Deb and Be for their kindness, support, and reassurance. They were both wonderful and made my experience much easier.

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Muhammed, thank you for your kind words! We’re pleased to hear that our team made you feel supported and comfortable throughout. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Great hospita

I’ve recently had cataract surgery at Practice Plus Group innGillingham.I think everyone is nervous and worried. After all it’s our precious eyes, being operated on. I was much more relaxed for my second op. From the pre-op assessment through to the second op, the staff were fantastic. Everyone is so friendly. Helping to put you at ease. Massimo ( The surgeon) was very friendly and efficient. I wish I could remember all the names.i had different teams for the two appointments. They were all great friendly and chatty. Vicky on reception went the extra mile getting my second appointment booked in, as I needed it fitted Inbetween other hospital appointments and when Massimo was working. I rung a couple of times with a couple of concerns. Again they were so helpful, putting my mind at rest, Nothing is too much trouble.

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Bernice, thank you for your kind review. We’re pleased to hear that you felt well cared for throughout your treatment.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.

Rated 5 out of 5 stars

The surgeon was excellent

The surgeon was excellent. The whole process from start to finish finish was superb.
The nurses were so accommodating namely, Komal and Brijalin.
Thanks you

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your feedback. We’re pleased to hear your experience was positive. We will be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

The staff were amazing

The staff were amazing, Bev and the others, looked after me as if I was family

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Couldn't have asked for a better result…

Couldn't have asked for a better result nurses were lovely surgeon was amazing over all a good experience i felt very looked after. Portsmouth

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Ben, thank you for your feedback. We are pleased to hear that you felt well cared for and supported throughout your visit.

Rated 3 out of 5 stars

Had cause to visit Portsmouth Plus…

Had cause to visit Portsmouth Plus Group for an Echocardiograme.The Cardiac Sonographer was excellent, he reassured me throughout the procedure what would happen. After the procedure he said my results would be at my doctors within a week. I phoned my doctor after just over a week and spoke to a receptionist, she said no results were in but check on the NHS App in a few days. I checked but nothing was there so I phoned the Practice plus group and got an answering machine, it said they were busy, leave a message and we will get back to you. Waited untill the following day and phoned again, same message, we are busy, leave a message. Waited three days and phoned again, same message, we are very busy leave a message. Up untill now nobody from the hospital has had the decency to call back.

2 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi John, thank you for taking the time to share your feedback. We are pleased to hear that the Cardiac Sonographer provided excellent care and reassurance throughout your echocardiogram appointment.
We are sorry to learn of the difficulties you experienced when trying to obtain your results and contact our team. We understand how frustrating this must have been. Echocardiogram reports are routinely sent securely to the patient's GP practice on the same day as the examination. However, we would like to investigate your specific experience further, including confirming when and where the report was sent.
To enable us to do this, please email our Business Development Manager at BDM.PPGPorts@practiceplusgroup.com, providing your NHS number and any relevant details. We will be happy to review the matter and provide further information. Thank you for bringing this to our attention, and we look forward to assisting you further.

Rated 5 out of 5 stars

Speedy referral and quick appointment…

Speedy referral and quick appointment for hip replacement. (I elected to go private, rather than continue in pain.) Very helpful, caring and competent staff, who did their best to make the experience as comfortable as they could.

21 May 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your kind feedback, Ann. We are delighted to hear about your positive experience and will pass your comments on to the team.

Rated 4 out of 5 stars

Very good service however you said you…

Very good service however you said you would send me a copy of my consultation and medical notes and I still haven’t received them. Otherwise I would have given you 5 stars.

7 May 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for taking the time to share your feedback. We apologise for any inconvenience caused. We have now sent this to you. If there is anything further we can help with, please do not hesitate to contact us.

Rated 5 out of 5 stars

Had great treatment every time I come…

Had great treatment every time I come to the hospital
Friend staff and they make me fill wel

16 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Dennis, thank you for taking the time to leave a review.
If you’d be interested in joining our patient forum and sharing more of your thoughts, please email lisa.mccartney@practiceplusgroup.com. We’d love to have you involved in our forum.

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