Absolutely appalling- told to ring and make appointment if I didn’t get phone call in a week. Phoned 16 times, no answer. Left x4 messsges, no one returned call. Eventually a receptionist at on mai... See more
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See what reviewers are saying
I was a little apprehensive about having surgery for an inguinal hernia repair, but Tamara and her team soon made me feel more comfortable by talking me through the whole procedure. Everything went e... See more
Company replied
I went to have an Xray of my Knee and hip due to constant pain, the place was very clean and tidy, no waiting time went I straight in which was great. Once in the X ray room the young women who tended... See more
Company replied
I was rejected for a hernia operation due to my sleep apnea a few months ago , then I got a phone call a few days ago to book me in to see an anesatist so I thought they had had a change of heart so I... See more
Company details
Written by the company
Practice Plus Group Hospitals is a leading UK healthcare provider delivering high-quality, patient-focused care across a network of modern hospitals. We provide a straightforward, human approach to private healthcare, with fast access to consultations and surgery, clear upfront pricing, and no hidden costs. Across our modern hospitals and surgical centres, experienced clinical teams deliver high-quality care in areas such as orthopaedics, ophthalmology, general surgery, diagnostics and more. Practice Plus Group Hospitals is also proud to treat NHS patients, helping reduce waiting times by providing specialist, planned procedures with a focus on safe, efficient, and compassionate outcomes. Get it sorted, with Practice Plus Group Hospitals.
Contact info
Milton Road,, Milton, PO3 6DW, Portsmouth, UK, United Kingdom
- 0333 321 8277
2.8
Average
4 reviews
Replied to 58% of negative reviews
Typically replies within 2 weeks
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Absolutely appalling- told to ring and…
Absolutely appalling- told to ring and make appointment if I didn’t get phone call in a week. Phoned 16 times, no answer. Left x4 messsges, no one returned call.
Eventually a receptionist at on main reception asked them to ring me, scanning them denied receiving the referral, went back to GP. Referral had been marked by Practice plus as received. Again attempted to reconnect, no answer and message left. If I could leave zero stars I would.
Now going to the hospital to speak to someone face to face, definitely WOULD NOT recommend
27 February 2026
Unprompted review
Reply from Practice Plus Group Hospitals - Portsmouth
Dear Lesley,
Thank you for sharing your experience, and we do apologies for the difficulties you encountered.
After looking into this, there as an IT issue which meant that your referral didn’t transfer correctly at first. This explains why our team couldn’t locate it, despite your GP receiving a read receipt. We sincerely apologise for the confusion and inconvenience this caused.
I understand a booking has now been arranged, but to help us fully investigate the problems you had reaching the department, it would be really helpful if you could email the number you called using BDM.PPGPORTS@practiceplusgroup.com
This will allow us to check our call handling logs and make sure everything is working properly. We can also include I the email anything further you may wish to highlight to us.
Thank you again for raising this, your feedback genuinely helps us improve our service for all patients.
Kind regards, Team Practice Plus Group, Portsmouth
A complete waste of time
I was rejected for a hernia operation due to my sleep apnea a few months ago , then I got a phone call a few days ago to book me in to see an anesatist so I thought they had had a change of heart so I booked a day off work and got 2 buses and 2 trains from bognor only to be told by the anesatist the exact same thing as I was told before, what a complete waste of time , I suggested because of my sleep apnea I was prepared to have the op under local anesthetic which I was told was possible but she didn't seem to keen , I got the impression that unless an operation is 100% straight forward practice plus don't want to know , I've had a double hernia for 15 months now and as I explained I'm in constant pain but she just didn't seem interested or seem to care maybe something will give a damn when it strangulated and I nearly die , shockingly bad service
19 December 2025
Unprompted review
X ray St Marys
I went to have an Xray of my Knee and hip due to constant pain, the place was very clean and tidy, no waiting time went I straight in which was great. Once in the X ray room the young women who tended to my x ray was extremely rude! I had to have my knee x ray first due to being nervous I was finding it hard to put my knee in the correct position against the board, the young woman shouted at me that I was hurting her back? i was nowhere near her? i apologised not really knowing what id done, I was the patient in pain and didn't expect to get shouted at while having an x ray. Disgusting way to treat a patient! I will be looking into to take this further. No bedside manner and shouting is not really appropriate to any patient who is in pain and nervous anyway , so thanks for the horrible experience you have now put me off going again!
14 August 2025
Unprompted review
Reply from Practice Plus Group Hospitals - Portsmouth
Dear Lynn, Thank you for your feedback regarding your recent X-ray appointment. We take all patient feedback seriously and would like to discuss your experience further. Please contact me directly at bdm.ppgports@practiceplusgroup.com so we can address this matter. We appreciate you bringing this to our attention. Best regards, Team PPG Portsmouth
Exceptional
I was a little apprehensive about having surgery for an inguinal hernia repair, but Tamara and her team soon made me feel more comfortable by talking me through the whole procedure. Everything went extremely well and I was on my way home the same day.
Thank you to everyone who looked after me.
3 March 2025
Unprompted review
Reply from Practice Plus Group Hospitals - Portsmouth
Hi Peter, we are very happy to hear this. Thank you for choosing us, we wish you all the best!
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