Practice Plus Group Hospitals Reviews 

422
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being brilliant, caring, and helpful, making them feel at ease throughout their procedures. Many people highlight the professionalism and expertise of the consultants and surgeons, who explain everything clearly and inspire confidence. The overall user experience is described as excellent, with many appreciating the smooth process from initial appointments to aftercare. However, some customers also noted issues with communication and response times, particularly when transitioning to NHS care or waiting for reports. A few other people also felt that the service could be unsatisfactory, citing long phone queues and a lack of follow-up calls. There were also isolated instances of rude staff behavior and inadequate assistance for patients with mobility or hearing issues.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as caring, helpful, and professional... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professional,... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing appreciation for caring,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing their procedures and overall... See more

Response time

People report negative experiences with response times, often waiting extended periods for appointments or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly, the care from all theatre staff, they were brilliant... very caring and helpful. my surgeon, Vasileiosk Kefalas, was brilliant, he explained everything about the procedure as we proceeded I w... See more

Rated 5 out of 5 stars

Excellent service was really looked after everything was explained staff went above and beyond from the receptionist team to the theatre staff to the Porter Especially a wonderful nurse called Koma... See more

Company replied

Rated 5 out of 5 stars

From first arrival at reception at Practice Plus Group to first appointment with Opthalmology, first cataract op, follow up appointment & 2nd cataract op everything has been brilliant. Such fantastic... See more

Company replied

Rated 5 out of 5 stars

This was my second total hip replacement, so I was more aware what to expect this time around albeit at a different hospital. What I perhaps wasn’t expecting was just how friendly, caring and even... See more

Company replied


Company details

  1. Private Hospital

Written by the company

Practice Plus Group Hospitals is a leading UK healthcare provider delivering high-quality, patient-focused care across a network of modern hospitals. We provide a straightforward, human approach to private healthcare, with fast access to consultations and surgery, clear upfront pricing, and no hidden costs. Across our modern hospitals and surgical centres, experienced clinical teams deliver high-quality care in areas such as orthopaedics, ophthalmology, general surgery, diagnostics and more. Practice Plus Group Hospitals is also proud to treat NHS patients, helping reduce waiting times by providing specialist, planned procedures with a focus on safe, efficient, and compassionate outcomes. Get it sorted, with Practice Plus Group Hospitals.


Contact info

4.2

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(422)

227 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

General surgery

The staff was excellent could not fault them as with previous experience with husband the service could not be faulted I would recommend them to any one fantastic Annette

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Painful Hip

I was seen by a Consultant Orthopaedic surgeon at St Mary's Hospital in Portsmouth within two weeks of applying.
I didn't have to wait long in the Out Patient's department before being called in.
An X-ray was ordered and taken and I was seen again by the Consultant who confirmed that I needed a hip replacement.
The pros and cons of the procedure were explained, and I was told that I would hear from the secretary shortly afterwards to arrange a date for the surgery.
The young radiologist was exceptionally kind.
Due to an upcoming holiday, I've been able to choose when I would like to have the operation.
So far I've found the Wellsoon part of this Group to be very efficient and I would recommend.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

All staff were professional

All staff were professional, helpful, from the time I contacted the hospital to get help with my hip until I was discharged after having it operated on l felt I was in a safe, helpful, environment.
Good service all round from cleaning , and nursing, to surgery , physio and recovery, with good food as well!!! it made what can be a very challenging situation feel like yes this can be done.
And it was thank to everyone involved much appreciated

10 July 2026
Unprompted review
Rated 4 out of 5 stars

The nurse’s were absolutely incredible

The nurse’s were absolutely incredible, polite and friendly and tried to keep patient up to date as possible throughout the wait.
Unfortunately I did have to wait almost 4 hours from my arrival time to my procedure. Which I found the doctor to be incredibly rude and not even ask if I was numb before starting. I was not fully numb during my procedure but lucky it did not take too long so I was able to manage the pain.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant! wonderful service!

Firstly, the care from all theatre staff, they were brilliant... very caring and helpful. my surgeon, Vasileiosk Kefalas, was brilliant, he explained everything about the procedure as we proceeded I was extremely confident of his knowledge and abilities. my procedure went really smoothly! thank you all so much

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Great care is provided with this wonderful group, I wouldn't hesitate to use them again. I had a great experience with them professional from start to finish.

8 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

We value your feedback and are glad to know your experience was a good one.

Rated 5 out of 5 stars

Great service - high level of service

My appointment was handled very professionally and the after care was absolutely brilliant.
The staff were all outstanding and nothing was to much trouble for them.
I would highly recommend anyone to use the practice plus group.

10 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Craig, thank you for your feedback. We are so pleased to hear about your experience. We appreciate your recommendation.

Rated 5 out of 5 stars

What a great experience at Barlborough…

What a great experience at Barlborough Hospital from the initial consultation to leaving the building on the day of my operation. Good communication prior to the operation. The staff were extremely attentive and professional at all times, explaining the procedures, helping me to remain calm and at ease. Very happy to recommend Barlborough.

6 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for the five star review. We are delighted to hear about your experience and we are pleased that you would recommend us to others.

Rated 5 out of 5 stars

Amazing care

I brought my grandad into practice plus for a pre op appointment today in Gillingham and we were both very impressed by the care he received. We would like to make a special mention to Val who was amazing, so kind and caring and took her time to ensure my grandad felt at ease. She is truly a credit to the nursing profession and we are so grateful for how comfortable she made my grandad feel today.

8 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Sophie, thank you for sharing your feedback. We’ll be sure to pass on your lovely comment to the team.

Rated 5 out of 5 stars

Excellent care

Excellent care, lovely nurses and all the staff, and an excellent orthopaedic surgeon, Mr Toth. I couldn’t have asked for better care throughout.

24 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your kind feedback, Susan!

Rated 5 out of 5 stars

We were greeted by very friendly staff…

We were greeted by very friendly staff who were very informative the nurse who took us through the procedure whose name was Val was professional and answered all our questions

8 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi Douglas, thank you for your kind feedback. We are delighted to hear that you had a positive experience

Rated 5 out of 5 stars

Pleased with my appointment

The venue was clean and welcoming, with good parking including disabled spaces. Welcoming person on reception. The appointment was carried out professionally and on time.

17 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your kind feedback, Patricia!

Rated 5 out of 5 stars

Fantastic staff, wonderful experience.

Had a partial knee replacement at barlborough.Only been home a day,it's painful to say the least,but have to thank everyone at the hospital.EVERYONE at the hospital deserves credit for the care I received,top class service ,professional, with a bit of humor thrown in at times.Cant praise everyone enough and can't remember all the names,but Jane,who cared for us on the ward during the day,is such a wonderful person.Abbie,the physio,too.Sorry if I haven't named the people I met,but want to offer my thanks to everyone there for their caring, compassionate, professional attitude.The team there is absolutely fantastic,keep it up guys,you do a fantastic job.Thank you all so much ,John

2 July 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Hi John, thank you for taking the time to leave a review. We are pleased to hear that our team helped make your experience a positive one.

Rated 5 out of 5 stars

Great service

Easy to book and felt looked after.

7 June 2026
Unprompted review
Practice Plus Group Hospitals logo

Reply from Practice Plus Group Hospitals

Thank you for your review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look