Practice Plus Group Hospitals - Barlborough Reviews 14

I was sent to this hospital as an NHS patient. I had a hip replacement last year and feel now, nearly a year later, that I am ready to give a review. The nursing staff on the ward in the daytime were awful. Very abrupt and unkind. I pulled the cord one time for help and was told off for doing this. Not what you want when you're in pain and feeling low after a big operation. Where is the care from nurses that you expect? Not on day shift obviously! The night
staff were much nicer and helpful. The operating staff were also very abrupt and the Anaesthetist didn't even speak to me or reassure me or tell me when he was going to put in the needle and was abrupt in his handling of me. I felt very nervous about the operation but no one cared or tried to reassure me. I felt like a piece of meat and just a number waiting to have my operation. I couldn't wait to go home. But not all was bad. The physio therapists were a lot more caring and helpful. Also my consultant was very good. Reception staff were also welcoming and helpful.

My consultant was such a friendly person. After my MRI he explained my results and talked to me in a matter that I understood, i felt at ease asking questions. My experience at this hospital has been amazing

Nurse Gayle assessed my wound thoroughly and changed my dressing. It was done professionally and kept me informed throughout the process.

Do not book an appointment unless you will agree to an an operation. They are not interested in you otherwise. Number crunching only and appointment was a waste of time.

Just had my hip replaced and found everyone i met all the staff very freindly .i was very nervous but the surgeon and theater staff assured me i had nothing to worry about and they were right i worried about nothing .nothing was too much trouble .food was nice .i would highly recomend this hospital .
LES ALLEN

I requested an appointment with an orthopaedic surgeon to review my recent NHS scan to see whether I might need a new hip. He did exactly that and gave me the diagnosis of my condition that I needed. All for £95 and within 10 days after no response from GP services. Excellent value for money. Peace of mind.

Excellent consultation - detailed and clearly explained information. All staff are so helpful.

The hospital was very nice along with the administration staff. A nice reception area, and drink ks provided.
The radiographer was polite and friendly and efficient.
The consultant was a different matter. I had a knee complaint. The consultant didnt Evan examine it , he just looked at the x rays taken on the day .He came to the conclusion I needed a brace and anti inflammatory's.
I told him id had a brace on for three months and didnt like tablets. But that was the best he could do?? I was walking with a limp and have worn away cartlidge?
I have since been to the spire at Nottingham for a second oppinion. The consultant has actually physically checked my knee, it is damaged but also had a cyst down the back of my knee that keeps filling with fluid. They have recommended i need a knee replacement asap.
How can two views be so far apart. Pretty terrible experience, and i would not recommend it.
I was generous in giving it two stars as the staff were very nice.

Easy to find and park up. Polite and efficient staff. Free drinks and snacks were nice. Consultation was explained thoroughly.

Practice plus are currently trying to charge me for a mistake they made in administration. They admitted to the mistake then have again tried to charge me. So frustrating

Initial knee consultation was 90 mins late, due to him having his lunch. He was rude and aggressive for both appointments to the point where I have made a formal complaint to the BMA.
He left my daughter distressed and in tears at both appointments.MRI scan took a month to produce a report, which was not available for our second appointment, hence nothing to discuss. Complained to the hospital on 04/12/25, still waiting for an outcome despite 28 day policy.
Unprofessional, unorganised, rude, aggressive and condescending conduct of consultant, and lack of feedback on our complaint, has made us go elsewhere.

Barlborough Hospital is absolutley by far the best hospital I have ever had dealings with - and there has been a few.!!!!!!
My latest stay was my third and it never fails to meet all the standards you would want to experience when having surgery.
All the staff are superb from walking in the building to leaving, the level of care you receive is second to none in every single department. Staff are super professional, helpful and above all else friendly and down to earth. I would like to add a particular special mention for three people whilst I was there, firstly a lovely lady named Karen who was a care assistant on my ward, secondly a guy named Steve in the Anaesthetic Department, and thirdly but by no means lastly - Richard Jackson.
All three members of staff are an absolute credit to themselves and your organisation, absolute stars in there own rights and a definite five star performance in a highly pressurised working enviroment.
Long may this shining star in the healthcare sector carry on to perform on this very highly elivated level.
Looking forward to my next visit in February, I wish all the staff health and happiness from one very satisfied customer.

Had a hip replacement on 16 November 2024 at Barlborough Hospital as a private patient.
Money well spent!
The whole experience from start to finish was brilliant. Surgery, nursing care and outcome highly commendable.
Would unhesitatingly recommend this hospital to anyone in need of surgery.