Premier Pet Transport Reviews 2,351

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and excellent communication throughout the delivery process. Many people highlight the exceptional care taken with their pets, noting that puppies arrived clean, happy, and calm. The delivery service is frequently described as efficient and often ahead of schedule, which many consumers appreciate. Reviewers are also very satisfied with the overall service and user experience, finding it seamless and well-organized.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the early arrivals, with... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism, care, and... See more

Product

Clients share positive opinions on product. Many customers report that their puppies arrived in excellent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team Ryan & Titus came through all the way to Las Vegas, Nevada & delivered a healthy baby King Charles to us as promised, Mr. Rudy, now Mr. Ronan is the Best little puppy ever! We are thrilled with t... See more

Rated 5 out of 5 stars

Premier Pet Transport is a business that works with puppyspot. I recently purchased a golden retriever puppy that needed transport from Indiana to Mass. I was kept updated and informed thru the whole... See more

Rated 5 out of 5 stars

We were given very detailed instructions as to how their transport system works and how our new puppy will be cared for. We were given their cell number if we had to reach them while they were on the... See more

Rated 5 out of 5 stars

My puppy was delivered earlier than planned which made it all the more exciting. Puppy was cleaned and adorable. Reminder to bring your license to prove who you are (and tip $$$ if you want). Thanks... See more


Company details

  1. Pet Moving Service
  2. Transportation Service

Written by the company

Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Devin was awesome

Devin was awesome. So nice, informative and detailed directions for care. Provided all the paperwork. Would love to use you guys again in the future

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Premier Pet Transport.

Highly recommend Premier Pet Transport.
My puppy came in a very nice Mercedes caravan fitted for transportation of animals also.
White glove (literally) service from pickup to drop off. Devin made sure my Pomeranian puppy showed up groomed, with all the paperwork, and food and directions from the breeder.
Devin’s friendly and professional attitude shows how much he cares for the animals he transports and the families they belong to!
Devin is a strong brand ambassador for Premier Pet Transport! Request him!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Clinton & Austin were excellent at…

Clinton & Austin were excellent at communicating their arrival time throughout the transport. They arrived on time, reviewed instructions and very happy with our new family members delivery! Would recommend them both!

25 March 2026
Unprompted review
Rated 1 out of 5 stars

I am currently dealing with a scam…

Update: What I thought was this company was evidently a catfished copy of their company! I wanted to make this is understood…I do apologize for this error but at the time this was the only option I thought I had…
I am currently dealing with a scam using this company to transfer my pet!!! I will never use this company in the future… I didn’t choose it the puppy’s seller did and she is most likely in on the scam… they have overcharged me $1250 for things that only cost maybe at the most $125… claiming I would get a refund… for a pet carrier for a small dog and travel insurance… they wouldn’t communicate any information in the nanny that was going with the dog, a King Charles Spaniel Cavalier, no flight numbers and I had to look those up… now they are claiming the dog suddenly got a neurological issue and couldn’t be sent… they claimed to do everything to take care of the dog… now charging me for medical bills, rabies shots and more! Not a positive interaction at all!

4 April 2026
Unprompted review
Premier Pet Transport logo

Reply from Premier Pet Transport

We believe this review may have been intended for a different company, as the details provided do not match any service or experience with Premier Pet Transport.

We take all feedback seriously and maintain detailed records of every transport. At this time, we are unable to find any record that aligns with this situation.

If this review was posted in error, we kindly ask that it be removed or redirected to the appropriate company. If you believe this was meant for us, please contact us directly at 417-293-3292 so we can look into it further and address any concerns.

Rated 5 out of 5 stars

Premier Pet Transportation

The assigned personnel through Premier Pet Transport LLC (Ryan & Titus) are on point with specialization of pet transportation including cleaning, sanitizing, & safety of pets contracting life threatening diseases between animals, knowledge, & ahead of schedule for me. Now communication with puppyspot.com (company that sells pet(s) communication is random) concierge team which lackscommunicationamongstworkers. In order for the driver(s) to contact you it has to be done upon request from puppyspot.com No complications with transport company at all.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Worth every penny!

Receiving Declan from the breeder was a seamless, 5 star experience. The communication throughout the process was excellent. He even arrived early. It is clear that his drivers, Skyler and Dalton M, love dogs and he was super comfortable with them. He came out of the sprinter van very calm and in good spirits. The handoff was secure but also painless. He smelt amazing. Thank you Skyler and Dalton for taking such good care of him. Worth every penny!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Buck and Justin are awesome!!

Buck and Justin are awesome!!! They transported our happy Golden Retriever puppy (Goshi) to us safe and even arrived a day early!!! Thank you both for keeping us updated and providing such a positive experience 🙏

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Simply the BEST!

I had the best delivery experience with Beau and Devin. They communicated with me the entire trip and even go to me one day early!!!!!

The entire team from Riley in the office to the drivers was flawless. My puppy got to me eager to begin his new life! Wish I could give 10 stars!!!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Titus done a wonderful job…

Ryan and Titus done a wonderful job transporting my little Ovechkin eight week old German Shepherd to me all the way from Ohio to Roseville California thank you so much Ryan and Titus. They even arrived a little early in Ovechkin was clean and smelling so good and was very manageable. I am so happy to have received my bundle of joy. Thanks again to Puppy Spot for hiring Ryan and Titus.🎁❤️💝🐶

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Chuck F and Buck were experienced, and very kind!

Chuck F and Buck were wonderful, friendly, and experienced. They even put a cute tie on our new puppy in honor of his special day! They made sure that we had all of the important paperwork and instructions. Wonderful, safe delivery limo vehicle. Delivery went perfectly!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Fiona got a special delivery

Skyler and Dalton dropped off our little Westie puppy. She was in Great shape! Obviously they had been driving all day but they were pleasant, patient and professional. Drop off was simple, quick and easy to deal with. If all the drivers are like Skyler and Dalton I would happily use this service again.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Titus were wonderful

Ryan and Titus were wonderful. They delivered our puppy right on time, actually a little early which was even better. She was happy and well cared for. We truly appreciated the attention and care they took while driving her all the way to California for us.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Titus delivered our new puppy…

Ryan and Titus delivered our new puppy last night and we couldn't be happier with the experience! They took exceptional care of him during transport — he was calm, happy, and warmed up to us almost instantly. Communication was clear throughout the whole process and they even arrived a little early, making for a perfectly smooth and exciting delivery!

27 March 2026
Unprompted review

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