PE Solutions Reviews

16,272

•

4.7

Energy Supplier

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,679 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and professional approach, often resolving issues quickly and efficiently. Many highlight the excellent customer service, appreciating agents who patiently listen and provide clear, knowledgeable guidance, making interactions smooth and stress-free. Conversely, a small portion of people felt dissatisfied with billing and payment processes, reporting incorrect debt notifications, direct debit failures, and service cut-offs. Some reviewers also cited unhelpful customer support, poor communication, and slow responses, leading to unresolved complex problems.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising individual agents for their... See more

Service

People report positive experiences with service, often highlighting helpful, polite, and efficient... See more

Response time

Consumers find response times to be positive, with some reviewers highlighting quick answers and timely help.... See more

Payment

Clients share ambiguous opinions on payment, with many reporting significant issues such as being told they... See more

Reviews shaping this summary

Willy Coutinho was polite and helpful. He listened carefully as I explained an earlier problem. Although we paid monthly by Direct Debit, we were told we were in debt by over £1,000 and had been ref... See more

Company replied

I received a call today from Pozitive Energy saying my Church's gas bill had not been paid. It is supposed to be on a Direct Debit and was paid by that method in May However the last 2 invoices have... See more

Company replied

I spoke with Surabhi Shankar today, who was extremely helpful. I had 4 different accounts with PE and she managed to sort them out in no time and amalgamate into one simple account. She was very clear... See more

Company replied

NEHA made my day with your company she took my meter readings today for my gas and electricity she was so patients with me she deserves a medal and a pay increase ,she was a joy to deal with. Nigel... See more

Company replied

Company details

Written by the company

Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.

To all our CNG customers

Written by the company

We are here to help: We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.

Contact info

United Kingdom
pozitive.energy

4.7

Excellent

16K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Positive

positive.energy

1.6

(110)

Yü Energy

yuenergy.co.uk

3.7

(7K)

SmartestEnergy Business

smartestenergy.com

4.1

(6K)

Valda Energy

valdaenergy.com

4.3

(6K)

British Gas Lite

britishgaslite.co.uk

1.1

(4K)

EDF

www.edfenergy.com

4.8

(244K)

Bionic

bionic.co.uk

4.6

(22K)

Maxen Power

maxenpower.com

4.5

(5K)

4.7

All reviews

(16,272)

6,244 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 22, 2026

Quick service

Quick service . Really recommend.mr. Yoshit very helpful.

22 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 22, 2026

Surabhi Shankar Has been extremely…

Surabhi Shankar Has been extremely helpful. Pleased with the outcome. Thanks
Sajed

22 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 22, 2026

Priyanka was very helpful today, very professional, got me sorted!
Thanks Sadie

21 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 21, 2026

Sumit Nair- great experience

21 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 21, 2026

Mark

Mark, was very helpful and reassuring when I talked about a scam

21 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 21, 2026

Excellent service

I spoke with Ms. Namrata today regarding queries about our Direct Debit and outstanding balances. She was polite, professional, and extremely helpful.

She resolved all of our issues and provided excellent guidance for the future.

21 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 21, 2026

very helpful Vivek vinod

very helpful Vivek vinod
From
Amir Shakeel

21 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 21, 2026

Husain Shaikh was very helpful today

Husain Shaikh was very helpful today, helping me with my energy questions for my business Aneesah Spice

21 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 21, 2026

Priyanka Panchras Very helpful

21 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 21, 2026

Sachin helped me sort out my invoice…

Sachin helped me sort out my invoice payment

21 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Jul 21, 2026

Summit nair was very kind and helpful

21 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

Updated Jul 21, 2026

Lovelina helped me to resolve my query…

Lovelina helped me to resolve my query easily and without any fuss

Thanks for all of your help, Lovelina.

Paul

21 July 2026

Unprompted review

Reply from PE Solutions

Jul 27, 2026

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look