Power Meter City Reviews 4,102

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the personalized assistance and prompt communication throughout their purchasing journey. Many people appreciate the fast and efficient shipping, with products often arriving sooner than expected and well-packaged. Reviewers also praise the extensive range of quality products and the ease of the ordering process, making it a simple choice for repeat purchases. However, some customers also noted an occasional delay in shipment despite items being listed as in stock, which impacted their delivery expectations.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great quality and fair pricing of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast shipping and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional and fast service... See more

Order

People report positive experiences with order, highlighting the ease and speed of the ordering process.... See more

Customer service

Consumers find customer service to be positive, with many describing it as helpful, responsive, and quick.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Power meter arrived rapidly, setup/installation was simple, just bolting a chainring on and re-attaching my Raceface Cinch crank. The phone app has been removed from Google play despite having link... See more

Company replied

Rated 5 out of 5 stars

I’ve bought two power meters and chain rings through power meter city. Fantastic customer service Dave. There has been great back-and-forth with emails on both my original orders and some follow up st... See more

Company replied

Rated 5 out of 5 stars

My purchase was an international sale, and to be fair it arrived in less time than a domestic package. I was kept updated from sale to when the package arrived. Product wise Power Meter City has an ex... See more

Company replied

Rated 5 out of 5 stars

From start to finish a great experience. Was looking to add a power meter to my Eiillie crankset, but didn't want to wait to get it from China. Power Meter city to the rescue. Easy order process, GREA... See more

Company replied


Company details

  1. Bike Accessories Store
  2. Bicycle Store
  3. Sporting Goods Store

Written by the company

Since launching in 2016, Power Meter City has been dedicated to offering the widest selection of power meters available—along with the knowledge you need to use them. While that mission still drives us, we’ve expanded to include a broad range of bike components and accessories, all selected with the same level of care and expertise. We’re a small, passionate team of cyclists who live and breathe bikes. Whether you're a seasoned rider or just getting started, our goal is simple: to give you outstanding service and support every step of the way!


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A+ Retailer

17 March 2026
Power Meter City logo

Reply from Power Meter City

Thank you! Please let us know if there is anything else we can do!

Rated 5 out of 5 stars

Fast shipping!

II was so impressed with the fast shipping! Item described was what I received.

8 March 2026
Power Meter City logo

Reply from Power Meter City

Glad the power meter arrived quickly, Bailey! We are here if there is anything else we can do! Ride safe!

Rated 5 out of 5 stars

no snafus

easy, quick service-no issues

7 March 2026
Power Meter City logo

Reply from Power Meter City

Thank you, Michael! Please let us know if there is anything else we can help you with!

Rated 5 out of 5 stars
Power Meter City logo

Reply from Power Meter City

Thank you! We're glad you had a great experience with both our service and follow-up. We appreciate your support and hope to help you again down the road!

Rated 5 out of 5 stars

Outstanding customer service when I…

Outstanding customer service when I reached out for a technical question when searching for a power meter

14 March 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We're happy to hear our team could assist with your technical questions while choosing the right power meter. Providing helpful and knowledgeable support is something we take pride in.

Rated 5 out of 5 stars

Thank you for your prompt response and…

Thank you for your prompt response and prompt shipment. This is my first time using your company I will continue to do so with customer service like this! The items I purchased from you are replacement parts for my Trek Madone--a bike I love to ride and want to keep it in top shape. Thanks again guys!

13 March 2026
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Reply from Power Meter City

Thank you for your kind words and for giving us a try! We're glad we could get your order out quickly and help you keep your Trek Madone running in top shape. We appreciate your support and look forward to helping you again in the future, Charles!

Rated 5 out of 5 stars

They had the part and color I was…

They had the part and color I was looking for fast shipping and good price

14 March 2026
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Reply from Power Meter City

Thank you, Brett! We're glad we had the exact part and color you were looking for. Fast shipping and good pricing are what we always aim for. Enjoy your new setup!

Rated 5 out of 5 stars

Super fast shipping

Super fast shipping! Thank you! Power meter exactly as expected, and my order was shipped within an hour of placing it.

14 March 2026
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Reply from Power Meter City

Thank you! We're happy to hear everything arrived exactly as expected and that your order shipped so quickly. We appreciate you choosing Power Meter City and hope you enjoy your new power meter!

Rated 5 out of 5 stars

Power Meter City after purchase reach…

Power Meter City after purchase reach out to me to see if I had any questions or concerns. Good customer service.

4 March 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We always like to check in after delivery to make sure everything went smoothly and to see if any questions come up. We’re glad you appreciated the follow-up and our customer service!

Rated 5 out of 5 stars

Excellent buying experience from a…

Excellent buying experience from a company I wasn’t familiar with previously! Communication was great and I really appreciate the knowledge base that was made available to me through emails and videos. Products shipped extremely fast too!

4 March 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We’re thrilled to hear everything went smoothly and that the shipping was quick. We appreciate you choosing Power Meter City!

Rated 5 out of 5 stars

Fast delivery.

3 March 2026
Power Meter City logo

Reply from Power Meter City

Thanks for the feedback! We’re glad your order arrived quickly and everything went smoothly.

Rated 5 out of 5 stars

Fast easy transaction!

Fast easy transaction!

1 March 2026
Power Meter City logo

Reply from Power Meter City

Thanks for the feedback! We’re glad your order arrived quickly and everything went smoothly. Ride safe!

Rated 5 out of 5 stars

Power meter a good choice

Power meter arrived rapidly, setup/installation was simple, just bolting a chainring on and re-attaching my Raceface Cinch crank.
The phone app has been removed from Google play despite having link to same in the provided manual.
Lots of info. available on Power City's website and staff are quick to reply to email.

10 March 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We’re happy to hear the process was fast and easy from start to finish. We appreciate your support!

Rated 5 out of 5 stars

Frictionless Process,Extremely fast service overall and high…

Extremely fast service overall and high attention to detail.

10 March 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We’re glad you noticed the attention to detail and that your power meter arrived quickly and was easy to install. We also appreciate you pointing out the note about the app—we’re always happy to help customers track down the latest versions or alternatives if needed. Thanks again for the kind words about our team and resources!

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast service, same day shipping, follow up emails.

7 March 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We’re glad the ordering process was easy and that we could get your order shipped the same day. We appreciate your support and hope to help again in the future! 🚴‍♂️

Rated 5 out of 5 stars

Quick shipping

7 March 2026
Power Meter City logo

Reply from Power Meter City

Thanks for the feedback! We’re happy to hear the shipping was quick and everything went smoothly.

Rated 5 out of 5 stars

Quick shipping

Quick shipping, plenty of references and guides to support

5 March 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We’re glad the guides and references were helpful and that your order arrived quickly. Enjoy your new setup and ride strong!

Rated 5 out of 5 stars

Fast Custumer service and product…

Fast Custumer service and product information
Plus shipping is very fast

7 March 2026
Power Meter City logo

Reply from Power Meter City

Thank you! We’re happy to hear our customer service, product information, and fast shipping helped make your experience a good one. We appreciate your support!

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