I have bought an LG TV today. Redha was amazing at giving the service. His thorough product knowledge and willingness to adapt to my requirements both in technology as well as financially, I truly ap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very professional, personlig, patient service with Martin! It was amazing with the OK connection and advantages. I had no idea about OK other than benzin discount! Telmore too. Martin explained it al... See more
Company replied
The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg.... See more
Company replied
William at power Frederiksberg centre helped me with my laptop purchase and stopped me right before I made a bad buy, he recommended a pc that suited me and my needs. Very happy for his quick servi... See more
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
3.9
Great
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have bought an LG TV today
I have bought an LG TV today. Redha was amazing at giving the service. His thorough product knowledge and willingness to adapt to my requirements both in technology as well as financially, I truly appreciate. His customer centricity is worth appreciating.
19 May 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Sheemaa,
Mange tak for den flotte anmeldelse.
Det er virkelig dejligt at høre, at du fik så god vejledning ved købet af dit LG TV, og at oplevelsen matchede både dine tekniske behov og dit budget.
Vi sætter stor pris på, at du tog dig tid til at dele det.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hi Ehsan,
Tak for den flotte anmeldelse.
Det er virkelig godt at høre, at oplevelsen var god, og at både priserne og servicen levede op til forventningerne.
All the best, Erik at POWER! ⚡
NEVER agree on buying any additional services/items - they will scam you
I had a disappointing experience at POWER Frederiksberg. The employee who sold me the iPhone, misled me during the sale: I only bought the protective glass, after upselling it to me, implying its installation was included in its price. However, the invoice shows a separate 199 kr charge for applying it. I was also told that switching to Telmore would give me a 1,000 kr discount on the iPhone (he specifically showed me a calculation on how much I'll save compared to my current plan), but the invoice shows a much smaller subscription-related discount, not even half of what he said.
He initially said he would only send the invoice by email, but I asked for a physical one, and he seemed unhappy about it, saying it was "too big" as a joke. Unfortunately, I did not check it carefully until after coming home, and that is when I noticed the extra charge and the discount discrepancy.
I expected clearer and more honest information during the purchase. I would recommend NEVER agreeing to any additional things they offer you. Actually - better off buying it online, and don't bother going to this store.
1 May 2026
Unprompted review
Had a pleaser to receive the best…
Had a pleaser to receive the best service by Redha . Who even made me confortable enough to spend a little more time to get extra service. Charming and friendly. And gave good advices . Thankx Redha
1 May 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Abdulrahim,
Tusind tak for de flotte ord.
Det er skønt at høre, at besøget i Frederiksberg gav så god en oplevelse, og at servicen blev både venlig, tryg og hjælpsom.
Den slags feedback er virkelig værdsat.
Alt det bedste, Erik at POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hi Maria,
Tak for de flotte ord.
Det er dejligt at høre, at besøget i Frederiksberg bød på god service og hjælpsom vejledning.
Vi sætter stor pris på, at du tog dig tid til at dele oplevelsen.
Alt det bedste, Erik at POWER! ⚡
Daniel from the tv department is the…
Daniel from the tv department is the best of the best. A very friendly, professional, and always smiling seller. He does his best to help customers and provide the best service. I will definitely look for him next time I visit Power.
17 April 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Tariq,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores medarbejder fra TV-afdelingen gav dig en så positiv oplevelse. Vi er stolte af vores team, der gør deres bedste for at hjælpe kunderne med venlighed og professionalisme. Det betyder meget for os, at du følte dig godt behandlet og vil vende tilbage til POWER.
All the best, Erik at POWER! ⚡
It was a pleasure the attention…
It was a pleasure the attention received by Abir. Great customer service!
17 April 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Federico,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du fik en så god oplevelse i vores Frederiksberg butik. Vi sætter stor pris på, at du tog dig tid til at dele din positive feedback med os.
Vi er stolte af vores team og deres dedikation til at levere fremragende kundeservice. Din anmeldelse betyder meget for os og motiverer os til at fortsætte med at give den bedste service.
Tak fordi du valgte POWER!
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hej Solange,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service i Frederiksberg. Din positive feedback betyder meget for os og motiverer vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
Købte en Macbook i power i…
Købte en Macbook i power i Frederiksberg og William laver en super god Service og det var tiptop
13 April 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej William,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse i vores Frederiksberg butik. Vi er glade for, at servicen var tiptop og at du er tilfreds med dit nye MacBook køb. Din feedback betyder meget for os!
Alt det bedste, Erik hos POWER! ⚡
Really it was a good service thank you…
Really it was a good service thank you . Mehmet ,,
9 April 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Mustafa Bouya,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en god oplevelse hos os i Frederiksberg. Vi sætter stor pris på din positive feedback og er glade for, at vi kunne levere den service, du forventede.
All the best, Erik at POWER! ⚡
I had very good service and fast…
I had very good service and fast assistance from Hashir. I recommend power to anyone
4 April 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Catarina,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så god oplevelse i vores Frederiksberg butik. Vi er glade for, at du fik hurtig og god service. Din anbefaling betyder meget for os!
Alle de bedste, Erik hos POWER! ⚡
Bought a Canon v10 online and they gave…
Bought a Canon v10 online and they gave me a used one (not advertised it was used) and it was even missing the charging cable and one of the windshields. When I contacted customer service it said I had to go to the shop in person to solve this. Makes 0 sense to not get someone to explain the situation and my options by phone before I go down in person. At no point was talking to a real human offered.
17 March 2026
Reply from POWER.dk - Frederiksberg
Hi Noemi,
Thanks for your review.
Receiving a used Canon V10 (without it being advertised as used) and missing both charging cable and a windshield is absolutely not acceptable – and being told you have to go to the shop in person, without at noget tidspunkt at få tilbudt en reel dialog med et menneske først, er heller ikke den måde, vi ønsker at håndtere sådan en sag på. That’s a really poor experience, and I’m genuinely sorry you’ve had to deal with that.
We’re constantly working to improve both how we handle wrong/defective deliveries and how easy it is to reach a real person when something goes wrong – your feedback is very valuable for that.
If this still isn’t resolved, please contact us at review@power.dk with your name, phone number, order number and a short description of the issue. Then a human agent can look directly into your case and go through your options with you, without you having to show up in store first.
Best regards
POWER / Christian
Satisfied customer
I wanted to buy router and I've got immediate help without any complications. Thanks a lot for your support :D.
13 March 2026
Reply from POWER.dk - Frederiksberg
Hi Filip,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du fik hurtig og problemfri hjælp med at finde den rigtige router. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
Det betyder meget for os at vide, at vores team kunne hjælpe dig effektivt og uden komplikationer. Vi stræber altid efter at give vores kunder den bedste service.
Tak fordi du valgte POWER!
Alt det bedste, Erik hos POWER! ⚡
Made somewhat a big decision
Made somewhat a big decision - bought myself a MacBook Air. Came in and right away felt I made a good decision , Hamza from Frederiskbergs centre was really helpful and happy (even though it was 10:15 in the morning ) - good laugh , really good service and good vibes that will probably last until the end of the day ! Lovely store , helpful service and really good price ! Thank you !!! Will make some music now !
18 March 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Pille-Rite,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du er så tilfreds med dit køb af MacBook Air og den service, du modtog i vores Frederiksberg butik. Det lyder som om vores medarbejder gav dig en rigtig god oplevelse selv så tidligt på morgenen! Vi er glade for, at du følte dig godt tilpas med dit valg og fik en god pris. Håber du får lavet noget fantastisk musik på din nye MacBook!
Alt det bedste, Erik hos POWER! ⚡
I bought a TV in 2024
I bought a TV in 2024, it was broken. I'm offered a compensation in form of a gift card that I cannot spend anywhere else but power.dk. The flagship tv I bought in late 2024 is non-existent now and the equivalent TV is very expensive. However there's a good discount campaign on the 2025 model but it's ending today. I reached out to sales agents and even went to their store, but they couldn't help me neither with ordering the tv paying in a few days when I receive the gift card nor to buy it myself and get compensated later on with the insurance amount.
5 March 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Nerssi,
Thanks for sharing your experience.
That’s a really frustrating situation – especially when your original flagship TV no longer exists, the equivalent model is much more expensive, and you’re stuck with a gift card you can only use at power.dk, samtidig med at et godt kampagnetilbud udløber uden, at du kan få hjælp til at bruge din kompensation fornuftigt. Det er ikke den måde, vi ønsker, at en reklamationssag og efterfølgende køb skal opleves, og det beklager vi meget.
Please contact us at review@power.dk with your name, phone number, order number and a short recap of the case (including the insurance / gift card situation and which TV you’re trying to buy), so we can look into your specific case and see, hvad vi konkret kan gøre for dig.
Best regards
POWER / Christian
The online ordering was fast and…
The online ordering was fast and efficient. However the in store experience was so bad that I would think three times or more before physically going into the store. I quickly got my item but at payment the young woman didn’t say anything to me. She didn’t ask how I wanted to pay. I realized after she just walked away that she had put the amount on the credit card machine. She just walked away without saying anything. I wanted to pay cash so I asked another clerk standing there if I could pay cash. Yes, but I needed to change register. So I pick up the item, walk over to her and was able to pay. I didn’t say anything to the first salesperson who was still doing something behind the counter but this left a really bitter taste in my mouth. I picked Power to purchase my item but next time I will seriously consider going to a local shop even if I have to pay more. PS I worked in an electronics store as my first real job so I know the business and the stress of retail work but no excuse for her poor customer service.
28 February 2026
Reply from POWER.dk - Frederiksberg
Hi Clarice,
Tak for din feedback om din oplevelse i vores Frederiksberg butik. Det er dejligt at høre, at din online bestilling gik hurtigt og effektivt.
Vi beklager, at din oplevelse i butikken ikke levede op til dine forventninger. God kundeservice er vigtig for os, og vi forstår din frustration over den manglende kommunikation ved betalingen. Det er ikke den oplevelse, vi ønsker, at vores kunder skal have.
Vi sætter pris på din ærlige feedback, da det hjælper os med at forbedre vores service. Selvom du havde en dårlig oplevelse denne gang, håber vi, at du vil give os en chance til at vise dig bedre service i fremtiden.
Alt det bedste, Erik hos POWER! ⚡
We had a very pleasent experience…
We had a very pleasent experience buying a pair of AirPods from Magnus in this store, Jacob helped me afterwards with a microwave
18 February 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Jakob,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse i vores Frederiksberg butik. Det lyder som om vores medarbejdere tog godt imod dig og hjalp dig med at finde det rigtige. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hi Amalia,
Hvor dejligt at høre! Det er fantastisk, at du havde en så god oplevelse hos os i Frederiksberg. Vi sætter stor pris på din feedback og er glade for, at vi kunne hjælpe dig godt.
Tak fordi du valgte POWER!
Alt det bedste, Erik hos POWER! ⚡
My order was given to someone else.
My product was given to someone else.
I ordered an Apple Watch for in-store pickup. I received an email stating the order was being processed and shipped, but none email about my order being ready for collection. Four days later, I received an email stating my product had been picked up and asking for a review.
I initially thought this was an error until I went to the store. After waiting 40 minutes to speak with an employee, they insisted that the item had already been collected and that a valid ID had been shown. They told me to return on Monday to resolve the issue, but even then, they continued to claim I was in the wrong. The situation is still being processed, but I do not understand why I should be responsible for their error in mixing up orders.
16 February 2026
Reply from POWER.dk - Frederiksberg
Hi Ingrid,
Thanks for your review.
That’s a really unpleasant situation to be in – having your Apple Watch handed out to someone else and then being met with doubt about your story on top of that is absolutely not the kind of customer experience we want to deliver, and I’m really sorry you’ve been through it. No customer should feel responsible for a mix‑up that happens in the store.
It looks like the case has now been resolved between you and the store, which we’re of course glad to hear. We’ll still use your experience as internal feedback to sharpen our procedures around ID check, order hand‑out and communication, so others don’t end up in the same situation.
Best regards
POWER / Christian
Spent one hour to get there incl cost
Spent one hour to get there incl cost
They sent my product that ordered back to the inventory without letting me know in a mail.
Refused offer to send the product to my place.
22 February 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi David,
Thanks for sharing your experience.
Sorry you ended up spending both time and money getting there, only to find out that your ordered product had been sent back to inventory without any prior email notification – that’s really not okay, and definitely not the kind of customer experience we want to give.
Det gør det kun mere ærgerligt, at du heller ikke fik tilbudt at få varen sendt hjem til dig efterfølgende.
We’ll take your feedback with us internally, so we can tighten up both on communication and on how we handle reservations and cancellations going forward.
Best regards
POWER / Christian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.