PourmoiReviews 

I have bought a number of items over the years and always good service and excellent quality and recommended to other. recent a slight hic cup with and order and this was rectified within minutes with wonderful customer service.

Update issue resolved so quickly once I contacted customer service through instagram

shopped from pour moi in the past I ordered 4 bras recently needed to return 3 same bra (sizing off) I used parcel connect returned items on the 22nd of October tracking states on the 01st of November allow 4 - 10 days I’m writing this review on the 18th of November struggling to make contact have emailed no response the web chat doesn’t work it makes me think I won’t order from here again and only order their products through a reseller like ASOS as the returns process is not user friendly and there is no recourse for the customer, it’s a pity because they have a good range of sizes, I followed their process used their preferred partner and still no refund a month on

Honestly the hardest company to order from. Try every variance of the discount code at checkout and then doesn’t work. The free delivery doesn’t get applied either at checkout. Then when you try and register yourself it doesn’t recognise your password. So you do a password reset and no email comes through. I would challenge whether anyone else has managed to get free delivery or the discounts they profess to offer.

Have replied. I’ve tried again and btw it says free delivery over £29.98 today. But yet again doesn’t get applied at checkout and no code I’ve been sent works.

They set the benchmark for returns.

Retailers take note! Por Moi's returns process is flawless. Package returned Friday, refund notification Tuesday. I didn't need to chase them whatsoever (as with many other online retailers).

Pleasure to deal with, and their bathing suits are ace. I will use again for sure.

Excellent quality lingerie and amazing customer service. Highly recommended.

Love the products! As a larger lady with big bust it's so hard trying to find underwear and swimwear that's supportive, comfortable and attractive but Pour Moi has managed it! Also, customer support both before and after sales is excellent which is so important to me. I had an issue recently and Hillary from customer services sorted it out quickly and responded back by email within a very short time. Great product, excellent customer support so will buy again and again!!

First time purchaser - the website has a lovely range of swimwear. It’s not cheap but when it arrived all the items were of a good material and looked exactly like the website. I kept some items which have been used several times since and I really like. I returned some items and the returns process was easy.

Just had to return my first order that I bought direct from Pourmoi. Purchased 2x swimsuits, on taking the package out I would see the material was worn, colours looked dull. On further inspection I would tell the swimsuit had been worn and had a huge stain that looked like ink mark and could NOT have been missed yet still sent. the package was also pre-used VERY unsatisfactory customer service and POOR quality control. The irony is the returns policy states must NOT been worn or damaged. Should apply this to purchases. Both items were returned within 30 minutes of receiving. Previously brought a swimsuit via NEXT who have very high standards, will not buy direct again. only gave 1 start because this the minimum, but I give zero stars

Purchased a couple of Bikinnis from this website as I was struggling to find my size on line or in store.
Normally buy from the gorgeous range at Debenhams but when the ones I ordered arrived they were very poor quality and far to big (despite me ordering the correct size).
Yes these sets are a bit more expensive, but the quality was amazing the fit was excellent and they were so comfortable to wear.
I had one small issue and when I contacted customer services it was sorted in less than 24 hours.
Will definitely be ordering more from this site .

Excellent customer service!
I recently purchased some Bras online, but they didn't fit. I returned them with no hassle and visited the Chester store where a lovely Lady spent time helping me find the perfect bras for me.
I was so happy with the design and quality I purchased 3.
Finally, I have a bra or 3 😊 that feels comfortable.
Thank you, Por Moi!

Fabulous customer service at all times. I have bought quite a few lingerie sets. On a couple of occasions something has not been right. I have emailed and it has been actioned almost immediately. I cannot fault their service or products. Thank you Hilary who helped me today. *****

Great quality, I purchased one bikini and one swimming costume and I have finally found a place where items actually fit. Sam and the team are very helpful and responds really quick to emails. I would highly recommend this company

Bought a brand new swimming costume with tags from Vinted in June.
Have worn it around 10 times and is now thinning at seams. Very poor quality.
I always wash immediately after use.
Won’t buy again.

Purchased what was to be a
So disappointed!

I purchased a beautiful bra from this company. It arrived stained and with pilling on the edges of the lace. Obviously returned by another customer, Disgusting, the item after arriving back at pour moi was then sent on to me. I was shocked as I had bought from Pour Moi before but I won’t again. I’m returning the bra today 28th aug 2024.
Mary Wallace

Great product and great customer service! Thank you Pour Moi. I purchased several bikinis and a dress for my holiday. Loved the quality and fit. I had an issue which meant I needed to contact customer service. Sam responded quickly and my issue was resolved efficiently. So refreshing to have a company with excellent customer service when issues arise. I will certainly be ordering again. 😊

Excellent retailer. My wife loves the products and customer service is top notch!

I placed an order today. Couldn’t see where to put my 10% code, so I paid full price. Emailed Pout Moi and they replied straight away and refunded the 10%. Excellent service so far! Looking forward to receiving my order 😊

I have bought from Pour Moi a few times now. The service and quality of their products are excellent. I had cause to contact customer services and was very surprised and delighted about the way my issue was dealt with, very professional. Absolutely will be buying from them again, my go to for swimwear now. Highly recommend! 5*

I love the styles but customer service needs to be considered. I had to return some items Sue to fit and the return code didn't work, Royal Mail said it was invalid. Despite emailing 3 times nobody has got back to me about refunding the fact that I had to pay for recorded postage. Not really way to treat longstanding customers who have spent a lot last couple of years!

Beautiful lampshade. I ordered one of the William Morris designs. Looks fab in my new home. Excellent communication from Rachel who, even though she was going on holiday, made my lampshade and sent it to my new address. Thank you ☺️