Pott Candles Reviews 236

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their lovely appearance and high quality. Many people appreciate the beautiful and long-lasting scents of the candles, noting that they are often powerful enough to fill a room without being overpowering. The concept of refillable pots is also a significant draw, with consumers valuing the sustainability and reusability of the items. Reviewers frequently commend the excellent customer service, describing it as responsive, helpful, and efficient in resolving issues. However, some customers experienced issues with the delivery service, including delayed orders, incorrect deliveries, and cracked pots upon arrival. A few reviewers also mentioned receiving candles that were smaller than expected or had a disappointing scent throw, with some burning unevenly.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers adore the beautifully made,... See more

Quality

Users express high satisfaction with the quality of products, particularly praising the beautifully made and... See more

Order

People report positive experiences with order. Many customers praise the quick delivery and the ease of... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the service as excellent,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While many reviewers praise quick... See more

Based on these reviews

Rated 5 out of 5 stars

Pott candles are lovely. Timely delivery. Beautifully packaged. Candles have always been a weakness of mine and always bought shop or anything that smelled interesting- sometime to be disappointed by... See more

Rated 5 out of 5 stars

I have several Potts in all the sizes and I adore them. Beautifully made that look lovely around the house. The Christmas scents - Noel and Fir are my absolute favourites, and Create has been a wond... See more

Rated 5 out of 5 stars

These candles are divine! I’m super picky with candle scents but both the Eden and the Orangery candles are beautiful, and surprisingly powerful enough to fill the house with their scents. The potts a... See more

Company replied

Rated 5 out of 5 stars

Gorgeous products, the candles smell beautiful of fresh summery scents and the new blue Potts are perfect for my decor scheme. I've been eyeing up Pott for ages, but the colours were never quite my ta... See more


4.5

Excellent

TrustScore 4.5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pott candles are lovely

Pott candles are lovely. Timely delivery. Beautifully packaged. Candles have always been a weakness of mine and always bought shop or anything that smelled interesting- sometime to be disappointed by looks of a candle presentation but not smell. I treat myself to these lovely candles that do actually smell, the pot is very easy to clean. Love the little matches and match pot.

30 March 2026
Rated 3 out of 5 stars

Late delivery

I was told the candles would arrive on 1st April. I got an email on 2nd April again stating the candels on 1st April... which the day before! I did finally get the candels on 8th April. I enquired on 5th April where the candels were (i know it was Easter Sunday) . I got a response from Duncan stating they were on their way! Not particularly helpful.

30 March 2026
Rated 2 out of 5 stars

I adore my Pott Candles

I adore my Pott Candles. But these were for a gift and they were delayed … over a week late but only when I contacted Pott did I know there was a delay

19 March 2026
Rated 5 out of 5 stars

Potts Candles

Absolutely gorgeous candle pots and candles which smell amazing. They are expensive but I still subscribed! 🥰

17 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look