Potiega Reviews 

149
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often describing them as beautiful and well-crafted. Many also highlight the efficient and prompt delivery service, noting that items arrive quickly and are well-packaged. The overall service, including communication, is consistently described as very good. However, some customers noted issues with orders, such as items not arriving on time or personalization requests not being fulfilled. A few also felt product quality was not always consistent, with some items breaking or not matching descriptions, and occasional concerns about after-sales service.

What people talk about most

Product

People report positive experiences with the product, often praising its beautiful design, quality, and... See more

Quality

Customers consistently note positive experiences with quality, with many describing items as lovely,... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising the quick and prompt... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Service

Reviewers mention positive feedback about service, with many praising the quick and on-time delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You had the article I wanted as a nacklace in the style and size that I wanted and at a competitive price point (overall cost of item and postage compared with others). The overall value was great. Th... See more

Rated 5 out of 5 stars

Beautiful piece of jewelry for my friends 60th birthday who lost her husband last year. Extremely well packaged and arrived in good time. Will definitely purchase from you again. Thank you

Rated 5 out of 5 stars

Easy to use website with great products at good prices. Order process and payment very straightforward. I ordered silver initial cufflinks. Communication was second to none when I needed to check... See more

Rated 5 out of 5 stars

Absolutely beautiful piece of jewellery for my husband. The quality is excellent and the personalisation made it even more special. It came in a beautiful gift box with a spare gift pouch for another... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

149 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(149)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad quality

Sorry but I ordered a bracelet for my granddaughter and it was of a bad quality.
Sent it back and ask to be told when they received it.
But still haven't had a response

28 November 2024
Rated 3 out of 5 stars

Wish they were more robust!

Happy with delivery etc. A little disappointed in product. Good quality but not as chunky as looked on website. As they are presents for nephews worried they look a bit cheap!

29 October 2024
Rated 5 out of 5 stars

Searching for the perfect gift for a Tennis playing cousin …

Searching for a gift for a Tennis playing cousin in New Zealand, I came across Potiega on Etsy..

I'm sure she'll absolutely love her personalised tennis necklace/pendant.. It arrived in a few days, complete with a small gift card and a soft pouch. Well done! Something unique, & ideal to mail her. 👍🏻

31 October 2024
Rated 5 out of 5 stars

What a beautiful family heart necklace…

What a beautiful family heart necklace with names engraved in arabic!! What more could i ask for!! 👌🏼 Would definitely recommend ordering from Potiega. Will be ordering from them again!! 💯 Spoken to Yusuf who responded back to my emails straight away and helped me with my order thank you so much Yusuf.

27 September 2024
Rated 1 out of 5 stars

Necklace broke after only three wears

Necklace broke after only three wears, thankfully my ring fell into my top otherwise it could have been gone forever.

When I emailed they agreed to send a replacement, which never arrived. When I chased them the promised to “look into the issues and email back the following morning” four days later there was still no response. When chased again they have agreed to refund, but let’s see how long that takes.

29 July 2024
Potiega logo

Reply from Potiega

Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the issues you've encountered with your necklace and the delays in communication regarding your replacement.
At Potiega, we strive to ensure all our customers have a positive experience with our products and services, and it seems we haven't met those expectations this time. Please rest assured that your refund is being processed, and you should see it in your bank account within 1-2 business days.
We appreciate your patience and understanding, and we are taking steps to ensure such issues do not recur in the future. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Warm regards,
The Potiega Team

Rated 5 out of 5 stars

Great choice of gifts for all…

Great choice of gifts for all occasions. I picked a silver personalised necklace for a friend, similar to one I previously purchased. It arrived within days of ordering. I've found the prices to be very reasonable and goods to be of excellent quality.

27 August 2024

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