You had the article I wanted as a nacklace in the style and size that I wanted and at a competitive price point (overall cost of item and postage compared with others). The overall value was great. Th... See more
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Review summary
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Beautiful piece of jewelry for my friends 60th birthday who lost her husband last year. Extremely well packaged and arrived in good time. Will definitely purchase from you again. Thank you
Easy to use website with great products at good prices. Order process and payment very straightforward. I ordered silver initial cufflinks. Communication was second to none when I needed to check... See more
Absolutely beautiful piece of jewellery for my husband. The quality is excellent and the personalisation made it even more special. It came in a beautiful gift box with a spare gift pouch for another... See more
4.6
Excellent
148 reviews
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A beautifully crafted cartouche which…
A beautifully crafted cartouche which made a perfect 21st birthday present!
7 January 2026
Lovely, good quality item
Lovely item, just as expected, good delivery time for being personalised
9 January 2026
Lovely Item,great service and price
7 January 2026
A pretty necklace
A pretty necklace, but a lot smaller than expected. Very hard to even see the gems on it
7 January 2026
Very quick service
Very quick service. Kept informed all the way and a beautiful product. I’m very pleased!
9 January 2026
Bought for my friends 18th and it…
Bought for my friends 18th and it didn’t disappoint. Arrived on time and in the gift wrap that I’d paid extra for.
Really beautiful jewellery would definitely buy again.
Thank you
1 January 2026
Complete saisfaction…
Great product at a very fair price backed up by someone who responds at once to any query and who could not have been more helpful.
5 January 2026
I have emailed about returning the item…
I have emailed about returning the item as the bracelet is too small. I have received a response letting me send back with a refund. The larger size I ordered is beautiful and lovely quality.
Thankyou
1 January 2026
Reply from Potiega
Thank you for your review and I am so incredibly sorry for the radio silence.
I have just tracked down your email from December 22nd. As a small business, that was our absolute busiest dispatch day of the year, trying to get everyone's gifts out in time for Christmas. It seems your email unfortunately got buried under the mountain of orders and inquiries that day.
This is completely our fault, and I hate that you felt ignored. It was certainly not intentional!
I have just personally replied to your email with the return details. Please check your inbox (and junk folder). As soon as you send the bracelet back, I will issue your full refund immediately.
So sorry again for this festive mix-up.
Potiega is fab!
Have shopped with potiega a number of times and each one has been fab! Easy site to navigate, great offers and items delivered when promised. Jewellery is lovely and has a great range to choose from.
26 November 2025
I am so pleased with the paw bracelet
I am so pleased with the paw bracelet. It is good value for money and came very quickly. Will definitely order again from this site.
28 November 2025
Got my baby girls name done
Got my baby girls name done. Absolutely love it! Wonder gift to myself, and when she’s older lashes can have it.
26 November 2025
Shocking
I placed a order for a personalised bracelet on the 18th of November and delivery was estimated between the 21st-23rd of November.
As I still hadn't received the item on the 24th I sent Potiega an email asking where abouts the order was and I received an email stating that they were unable to do what I had requested saying that I could only add 1 personalised name to the bracelet rather than 3.
Why even have the option to add what names you want personalised when creating your item? And also I find it shocking that Potiega didn't even have the decency to write an email saying that they couldn't do it I had to ask where the item was. If I wouldn't have enquired they'd have just taken the payment and not even got in touch!
AVOID
24 November 2025
Unprompted review
Terrible customer service
The necklace I ordered is beautiful, lovely and dainty looking. The customer service has really let the whole experience down though. I received my order with the pink gift pouch and this arrived dirty and with a black mark on. As the necklace is a 40th birthday gift, I have tried contacting Potiega's customer service team on 2 occasions to resolve this issue but I haven't received a response to date. It seems the after sales service is non-existent and for this reason, I wouldn't recommend.
12 November 2025
Unprompted review
Try to get the correct address
Try to get the correct address even when I e mailed you with the correct address as you requested and still no order arrived,very poor service
31 October 2025
Reply from Potiega
Hi Phyllis,
Sorry for the trouble. We asked for the full address with postcode but didn’t get a reply, so the order couldn’t be sent.
Even though it wasn’t our fault, we’re happy to resend your necklace or offer a full refund. Please email us at info@potiega.co.uk
and we’ll sort it out right away.
Best,
The Potiega Team
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