POTAGE Reviews 

1,461
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Potage ...... First delivery Parcel arrived right on expected time. I did find opening the box difficult , no indication were to start to open box, an arrow would be helpful. Meals very well pac... See more

Company replied

Rated 5 out of 5 stars

Well packaged delivered on time. Meals can be unusually high quality and varied. As a midday lunch they are excellent altho I'm not sure they might do well to rethink cooking instructions as heating... See more

Company replied

Rated 5 out of 5 stars

I was disappointed to read Potage has closed. They were a god send during lockdown! I ordered many times and enjoyed all of the meals - just the right size and very tasty. Shame :-(

Rated 5 out of 5 stars

Efficient and delicious! I think possibly the meals for one could be a bit larger … and the cauliflower/kale macaroni cheese was also scrumptious but although the serving was for 2, it was not really... See more

Company replied

Company details

  1. Frozen Food Store

Written by the company

Deliciously healthy frozen meals delivered, founded by Georgia. We're on a mission to make deliciously healthy eating easy and enjoyable for everyone. Even good cooks enjoy a night off. Fill your freezer with our meals and give yourself more time for what really matters.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

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(1,461)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yummy & Convenient

Excellent food, excellent customer services (when I forgot to move my delivery date).

Easy for 'can't be bothered to cook' days and helps control calories..

28 November 2022
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Reply from POTAGE

Hi, Thanks for your review. We are delighted to hear that you've enjoyed our meals and that you are happy with our customer service.

Rated 5 out of 5 stars

Good

Good, freshly frozen food delivered on time. Wide menu, order some and see!

25 November 2022
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Reply from POTAGE

Hi Stavroulla. Thanks for your review. We are delighted that you've enjoyed our meals.

Rated 5 out of 5 stars

Really convenient and delicious food

Really convenient and delicious food, would recommend, especially the butter chicken ….

27 November 2022
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Reply from POTAGE

Hi, Thanks for your review. We are delighted that you've enjoyed our meals.

Rated 5 out of 5 stars

Gift for new parents

I ordered the new parents box to gift friends who welcomed their second baby and their feedback has been 1) the food tastes wonderful! 2) it has been so great to have this in the freezer in the first couple of weeks of the new baby bubble!

25 November 2022
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Reply from POTAGE

Hi Laura, Thanks for your review. We are delighted that your friends have enjoyed the meals and that they have found them convenient.

Rated 4 out of 5 stars

I have recently had trouble resetting…

I have recently had trouble resetting my password and have had the most excellent help from Hayleigh - she so kind and helpful and took time to solve my problem.
I hope to be using your service in the future - my recent gift o your dishes to a sick niece was very much enjoyed. R. Etherton2

11 November 2022
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Reply from POTAGE

Hi Rosemary, Thanks for your review. I'm glad that we were able to resolve the login issue for you and that you are happy with our service.

Rated 5 out of 5 stars

So far so good

I have tried meals from several suppliers, and so far I have tasted 3 of yours, can't remember which.
Can honestly say yours beat the others by miles.
But don't rush me, I also like fish and chips, Chinese and Indian food. At 89 years I don't have the appetite I once had.

22 November 2022
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Reply from POTAGE

Hi, Thanks for your review. We are delighted that you've enjoyed our meals.

Rated 5 out of 5 stars

Delicious time-saver!

Just what I need at the end of a long day at work when I have no energy or inspiration to cook for myself. Love that they come in 1 person portions too!

15 November 2022
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Reply from POTAGE

Hi, thanks for your review. It's great to hear that you are enjoying our meals and that you are happy with our portions.

Rated 5 out of 5 stars

I love my tea towel

I love my tea towel! Everything looks and tastes great. Thoroughly recommend Potage. Far better than supermarket prepared meals.

18 November 2022
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Reply from POTAGE

Hi, Thanks for your review! We are delighted that you are happy with your tea towel and that you've enjoyed our meals.

Rated 2 out of 5 stars

I didn't expect it to be frozen

No disrespect to the business owners, but I genuinely didn't expect to receive a bunch of boxes with frozen food (from aubergine bake to chocolate brownie). I've probably missed this when I kept reading about fresh and seasonal ingredients on the website.

I'm not sure how better this is compared to buying a bit cheaper pre-made non-frozen meal box at a local supermarket (and if necessary chucking it in the freezer to oven bake later).

The need to wait for a week for the delivery isn't appealing either.

Not convinced at the moment. Sorry!

3 November 2022
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Reply from POTAGE

Hi Sergei, I'm sorry that you are not happy with your order from us. We do mention that the meals are frozen meals on our website. I'm sorry if you missed this information.

We deliver Tuesday, Wednesday and Thursday every week. You placed your order on Thursday 3rd November so the next available date was Tuesday 8th November and your order delivered on this date.

I will pass on your feedback but I'm sorry that our meals are not what you are looking for.

Rated 3 out of 5 stars

POOR PACKAGING …

I have ordered seven dishes from Potage so far, though have only eaten two until now. The quality was good and the quantity generous.

My only concern is with my last delivery. I received two dishes that rattled around in a box too big for the contents, the cooler bag no longer served a purpose and the covers to the dishes were wet, having defrosted. Into the bargain, the package was left outside the front door of the building; thankfully a neighbour brought in the said package.

8 November 2022
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Reply from POTAGE

Hi Alan, Thanks for your review! I'm glad that you've enjoyed our meals and that you are happy with our portions. However, I'm sorry for packing and delivery issues you had with your last order. I have sent you an email to follow up on this. Please respond to the email if you need any further assistance.

Rated 5 out of 5 stars

Delicious meals

Such delicious meals.The meals are full of flavour and very tasty. Highly recommended Potage.

9 November 2022
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Reply from POTAGE

Hi Belinda, thanks for your review! I'm glad that you've enjoyed our meals.

Rated 5 out of 5 stars

A couple of new dishes that are…

A couple of new dishes that are excellent. We tried the
Free range British chicken&Chorizo with Butter Beans and Free Range British Chicken and thought they are both really good. Very tasty and good value

11 November 2022
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Reply from POTAGE

Hi Mike, Thanks for your review! It's great to hear that you are enjoying our new meals.

Rated 4 out of 5 stars

Delivery as promised but box damp as…

Delivery as promised but box damp as the packaging had leaked.

8 November 2022
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Reply from POTAGE

Hi Jean, Thanks for your review! I'm glad that you are happy our service but I'm sorry that our packaging leaked when you received your order. I will pass your feedback on to our management team.

Rated 5 out of 5 stars

New patent bumper pack

Bought the new parent bumper pack and my friend says the meals are amazing. She said they taste home made and that they are super wholesome and feel really nourishing

12 November 2022
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Reply from POTAGE

Hi Claire, Thanks for your review! It's great to hear that your friend has enjoyed our meals.

Rated 5 out of 5 stars

The best Thai chicken ever

The best! The Thai chicken is superb! In fact all the dishes are!

9 November 2022
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Reply from POTAGE

Hi Joan, Thanks for your review! We are delighted that you've enjoyed our our meals especially the Thai Chicken Curry.

Rated 5 out of 5 stars

I asked a friend about her evening at…

I asked a friend about her evening at an expensive italian restaurant on Fulham road. Frankly, she said, our Potage supper at your place was better.

2 November 2022
Unprompted review
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Reply from POTAGE

Hi JMC, Thanks your review! It's great to hear that you and your friend have enjoyed our meals.

Rated 2 out of 5 stars

Not complete meals can't microwave half of them

Half the meals were oven only and were not complete meals e.g. meatballs but no pasta. Not suitable for people with disabilities who need easy complete meals.

10 November 2022
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Reply from POTAGE

Hi Leora, I am sorry that you are not happy with your order from us. The meal descriptions, the list of ingredients and heating guidelines are provided on our website but I'm sorry if you weren't aware of this before you ordered. We don't provide side dishes for some of our meals so that customers can choose what to add themselves based on their preference and dietary requirements. However, I will pass your feedback on to our management to look into.

Rated 5 out of 5 stars

Great communication

Great communication.
Wonderful eco friendly packaging.
Amazing quality food.

1 November 2022
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Reply from POTAGE

Hi Sue, Thanks for your review! It's great to hear that you are enjoying our meals and that you are happy with our service and packaging.

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