Post Office  Reviews 3,734

Absolutely disgusting service from Royal Mail. I have made two complaints furthermore escalated it. I’ve had no feed from Royal Mail. I’ve had no mail for going on 4 weeks! Now trying to get through to the depot to collect.

Parcel not received. Apparently it was delivered to my safe space. I do not have a safe space. Last time a delivery was left at my front door. This is the third time this has happened. Worse than EVRI.

So this time the postman needed stolen pink candles. What do you think he needs them for? He didn't even bother to come to the address, he didn't leave a note, nothing. Since I have CCTV 24 hours a day, no one came, it's all a lie. I will contact the head office.And maybe even the business owner.And to make matters worse, the day after that the post office sent me a message saying I had to pay an extra 1.5 pounds to get my pack of candles. Great, we're not all that stupid, just trying to scam customers and get ripped off. So enjoy. And I'll tell that 9-year-old girl that her postman stole her birthday cake candles.

Amity Grove Post Office SW20 - always great customer service, dealt with Ray today, very helpful, highly recommend

Post office meadow field ashington. Ignorant staff. Was there at 09 10. Bloke behind counter just stood there and stared. Never said a word.I had to ask to send a parcel. He just said I'm not ready yet. Ignorant staff. Time for opening it 09:00

24/04/2026 Romford Post Office,The Liberty.Soon after opening time I was attended by a tall, possibly Asian man.
The office was quite busy and I did not expect to have a digital Passport on demand.
However I was dealt with efficiently and in a friendly manner, and was gone in no time.Excellent service.

The lady who works in my local post office in Hilton, Derbyshire is amazing. There does not seem to be anything she does not know - always helpful and she happily shares her knowledge. No matter how big the queue she is never fazed and does a great job.
I note that people are quick to complain because they have had to wait 5 minutes or their letter was not delivered immediately but the counter staff can only do their own work - they are not the CEOs of the company so give them some support and don't just rush to give a bad review, when the work is good, give a positive review.

Poor experience at this Post Office. Long waiting times, lack of communication, and staff who appeared uninterested in helping. It felt disorganised and frustrating from start to finish. I expected a much better standard of service.

Cannot believe how bad this insurance company is we have two complaints logged but everytime we try to explain the call handlers hang up (its happened 3 times)

I will wait for the outcome from the post office and then post the entire saga on here so you can see how bad it really is, you have been warned

Shockingly poor. "We couldn't access your address". They've been doing gas works. There are a few traffic cones but it's otherwise completely accessible, if they had only bothered to try. So now, it's my problem to do their job. Why even bother? just shut up shop and give it all to Fedex or something. Useless.

Andover main in town, bloke was rude. He was on the currency change cubicle (22nd april 2026) Sort this out!

Amy at the selby branch was very helpful when trying to get a v5 for car and tax. My card wouldn't work, she was so patient , helpful and friendly even though there was a queue building, I was feeling very anxious. She made me feel so much better about the situation. All was sorted. Thankyou Amy

Hi,

I would like to leave a feedback about Post Office branch in Croydon (234 Micham Road, Croydon, Surrey, CR0 3JL).

When I go to send a letter or a parcel, - they always push you to pay highest price, unless you tell them that you want Second class.

Today I went to this branch to send ordinary letter by recorded mail. I said: cheapest option, signed for recorded mail please. Woman told me £9. + for a special delivery. I said, that I dont need special delivery and repeatedly asked for cheapest option of 2nd class signed for.

Woman quickly printed 1st class (after me asking twice for 2nd class) signed for stamp with label and attached to my letter. Then I said that cheapest must be Second class Signed for and requested to change it to 2nd Class Signed for. Then woman started lying to me that 'Signed for' does not count as recorded mail. She reluctantly pealed of wrong labels from my envelope and eventually printed and put on correct ones I asked few times before.

Be aware that in this branchbthey always ask and offering most expensive price.

What a rip off. I asked for the cheapest postage for a parcel that would be signed for. They told me that the cheapest option was parcel force and charged me £25.85. I then found out that they could have offered me another option for approximately £7.50. When I contacted customer service, they told me that the counter staff chose the option they thought was best but not the cheapest. Reported them to trading standards now

Signed up to the Drop & Go service at Stamford Post Office to allow for the speedy posting of multiple items in one go. Adeel guided me through signing up for the service & explained how it worked. He provided me with drop & Go Bags & has been extremely helpful in dealing with a volume of parcels at any one go. The staff at the post office process the parcels quickly & all the tracking details for each individual parcel are quickly uploaded to our personal business account. I would highly recommend both Adeel and this service at Stamford Post Office.

Horrible customer service phone system, no one to get in touch with on by phone to answer your question. All fully automated which isn’t what you need always. Post office should have some people answering the phone like many other companies who provide those services.
I was twice online for 15 minutes no success to get the support I wanted to answer my question

I had an excellent experience at the Attercliffe Post Office, Sheffield S9 Area. all thanks to Ashock and his team. The service was outstanding from start to finish. Ashock was professional, friendly, and extremely helpful, making the whole process smooth and stress-free.
His team also deserves recognition for their efficiency and positive attitude. It’s rare to find such dedicated customer service these days, and they truly go above and beyond to assist customers.
Highly recommended – a well-deserved 5 stars! ⭐⭐⭐⭐⭐

I don't use any post office branches I live in Irvine Scotland and all of the branches are run by very ignorant foreigners
I always check when buying online to see who they use as a carrier if it's royal mail I don't purchase
Just my experience I'm sure other people have had delightful experience

phoned customer services about a lost parcel , called at 5 pm and was put in a que , phone call was cut off 1hr 30 minutes later without being answered . must be the worst customer service ever .

Haley and Angela were very helpful today at the Sunderland Post Office branch. They went out of their way to make sure my experience was positive and my concerns were understood. Cheers :) !!! A+++++++++