PostNord Sverige AB Reviews 

Was receiving a parcel from USA that first needed to be customs handled. PostNord did that and charged med import VAT and others fees. Then they lost the parcel. They dont want to help me get my VAT and import fees back. They refer me to tullverket and Tullverket refer me back to postnord as the parcel cannot be located and therefore the responsibility is within Postnord but they refuse to help. Extremely unprofessional and worrisome

*STAY AWAY FROM THIS TERRIBLE COMPANY*
If it was possible to give negative stars, I would do that.
I sent a package worth 7000 SEK with tracking. They LOST it and they don't even know where it was. How don't you know what did you do with a package which was in your truck?

It seems expensive packages evaporate to air suddenly when you give them to Postnord. BE CAREFULL
Now I lost 7000 SEK because of Postnord incompetency and irresponsibility.
SHAME ON YOU
I will do my best to convince as many customer as possible to avoid using your service.

I used the EMS International Express service for more than SEK500 to send a valuable letter that can be tracked. Was told should reach the receiver in 5-7 days. Today is 17 days later. Tracking is joke: only shows that the letter has left Sweden, thereafter no information. PostNord cannot see where the letter is right now apart from that is has left Sweden, and asked me to file a complaint (that they say will be processed in 60 days...). Warning: never use their EMS International Express service. If I could I would have rated PostNord at -5 stars, but there is no option to rate it as less than 1 star...

I've lived in 36 countries so far. PostNord in Sweden have been the worst postal service I've come across. Once they lost a parcel. I called as I needed it asap. I was left with no parcel but with a cost of 1200kr on my phone bill.
Lately, I was expecting 2 parcels, one very small, one pretty big but very light. It was snowing (yes, it snows in Februrary in Norrbotten. Actually, from October to March...). We saw the car come and go. The guy stopped to take a picture of our property, from the garden angle which, of, course, was under the snow. And then, left. The app sent a notification stating "force majeure". Seriously? He did not even came to the FULLY CLEAN DRIVEWAY in which our car was parked. I guess he was too lazy to just walk 20 meters to leave the parcel in the shed located near our car... The parcel was returned to the local depot. Took 1 hour in a chat to locate my parcels, and 3 more days to have it into a pick up point. Which I had to go to. So I basically paid to be forced to lose my time searching for my parcels, then getting them. I lost over 2 hours and my money. This is definitely not ok for a paid service, since I paid FOR A HOME DELIVERY, which is more expensive than a pick up point delivery. Very dissatisfied.

In my case, the buyer was fully refunded through the marketplace, while I was left to bear the entire financial loss for the item. The compensation I received does not come close to reflecting the actual value lost.

There is a serious lack of transparency here. Customers are led to believe they have reasonable coverage, but in reality, the payout can be negligible due to hidden conditions.

I strongly advise anyone sending valuable items to be extremely cautious and fully understand all terms before using this service.

Very disappointing experience.

very pathetic poor service i am shocked to see its sweden's official post service i ordered something from temu and yesterday postnord delivered me lunch boxes so poor and pathetic service they delivered me someone's else parcel and there is no system that i am still having someone's else parcel i complained about that and they said we have registered you complaint you will receive an email waiting after 2 days no email recieved, so poor postnord, and everytime they deliver parcel to far away location without informing seems like its not European service its kinda local service so poor and pathetic.

Today I tracked a delivery, CT186523565DE, on the Postnord app. It was due for delivery this evening. I had posted detailed instructions as to how to deliver. The app suddenly said they could not reach me for delivery, but my intercom records say they are lying again, the third time in two weeks. They sent the package to a distant service point in Nacka at 13145, not to my nearest service point at 12065, while I live at 12066. They continue to lie about attempting delivery.

I have 2 parcels on they way.
One of them is from a Nordic country and came to Sweden march 11th. Its now March 24th and I've gotten notifications that it has been sorted wrongly 4 times. It still hasn't arrived. The chat in their app is broken so I can't ask for clarification.
The other i ordered a home delivery from a store in sweden. I gave them the door code to my building, it is up to date I used it less than an hour ago. The said the door was locked and failed the delivery, I now have to go pick it up. I asked for a refund of the fee since I paid for home delivery and it was their mistake, I got no answers.

I just got a notification that my package could not be delivered while having the app open and being near the door the whole time. "Unable to deliver. The street door was locked and the recipient could not be reached." Mind you I even left a note for the delivery person to call me when they are here. I got no phone call, not even a knock on my door.

This is not the first time this has happened. These are lazy people who just mark it as could not be delivered because they don't care about it and just put it down at some collection point.

0/10 - If you have the option, avoid this company.

The worst company ever! They are lucky because lowest is 1 star…their service is for ZERO!!! Customer service just know to repeat “we cant help “ or “we don’t see what is happening “. Complete idiots!!!

Wonderful experience with this courier and the postal service point staff, the parcel was not damaged one bit!

They said the attept of delivery was maid, which is a lie, since I was at home the whole time but noone arrived. I received a notice that the parcel may be picked up the next day after 4 PMfrom the local shop. The next morning I revceived a new notice, that my parcel can be picked up from the airport... WTF????

The worst..

The only thing they are good at is murdering the postal service.

The worst of the worst. Horrible performance, difficult to order and a customer service that is bad, unprofessional and not nice. It is a disgrace and should close down quickly. Others are not good, but nobody is near this disaster company. I really wonder how staff feels at this company. I would be so ashamed to be even remotely associated with this company.

Very awful customer service. The AI chatbot in the app keeps refusing to answer my questions and their customer support is almost non-existant. They fail to deliver within their promised times and now im going to feel lucky if they deliver anything at all.

How much?!?! Returned a 10 page document from Kristianstad Sweden to Munich Germany A4 size letter signed. Wait for it charged 370.00KR wtf was it going to be hand delivered by the lass who took my money? Asked how much it cost signed to me from Munich and it was €9.50 in the UK last year same thing to Munich from Brexit land still cheaper at £11.00. So conversion rate at £30.70 how can you justify that you thieving xxxxxx disgusted with the service never using them again I’ll find other ways.

Dålig support

Yet again...
1. The app does not work (ie. I receive NO notifications)
2. The QR codes do not work (ie. They do NOT scan properly)
Time after time after time. The same issues.
(And to make it worse... PostNord DRIVE PAST MY HOUSE to deliver MILES AWAY. Why not just drop the post off AS YOU DRIVE PAST MY HOUSE????!)

Whenever you can choose, don't choose Postnord. Useless customer service, lost packages, deliveries missing destination by 20km.