De tracking is top en perfect geleverd tussen de uren die worden voorgesteld de dag ervoor. Plaatsing als er niemand thuis is. Altijd leuk dezelfde chauffeur terug te zien
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Last PostNL delivery, the driver just threw our parcel outside his window on the street in front of our house. Didn't care to step out of his vehicle and deliver the parcel properly. He then continu... See more
I really meant before was so bad but right now they become more professional and app also work good not lossing , not answering. Right now my package is on time and they are so friendly 🙏🏻
The delivery was on time as it has been communicated. The package was taken very good care of! No damages. I love that they communicate on the delivery progress. Well done. Thank you for great service... See more
Company details
About PostNL België
Written by the company
Wij zijn PostNL, de bezorgers van iedereen
In België zorgen we er met meer dan 600 vaste medewerkers, zo’n 1.300 bezorgers in dienst bij 220 bezorgondernemers en 1.200 PostNL-punten voor dat pakjes snel, gemakkelijk en slim tot bij de mensen geraken.
Heb je inhoudelijke vragen of opmerkingen over de bezorging van je pakket?We staan voor je klaar op postnl.be/contact
Omwille van privacyoverwegingen reageren we op dit publieke platform niet inhoudelijk op vragen of opmerkingen.
** en français **En Belgique, tout le monde peut compter sur la livraison de colis par PostNL
Avec nos 600 collaborateurs et collaboratrices permanents, nos 1.300 livreurs employés par 220 entrepreneurs de livraison et nos 1.200 points PostNL, nous veillons à ce que chaque envoi parvienne facilement et efficacement à son destinataire.
Vous avez des questions de fond ou des commentaires sur la livraison de votre colis ?Nous sommes à votre disposition à l'adresse postnl.be/fr/contact
Pour des raisons de confidentialité, nous ne répondons pas aux questions ou aux commentaires en substance sur cette plateforme publique.
Contact info
www.postnl.be/contact, 2800, Mechelen, Belgium
- postnl.be
4.0
Great
139K reviews
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I am very happy for the great sevice
I am very happy for the great sevice! Thanks to all PostNL team, customer service ( Miss Aysha ) , warehouse team and driver of course !!!
19 July 2026
Alles oki!!!
19 July 2026
Alles dik in orde
19 July 2026
Perfecte service.
19 July 2026
Top!!!!!!!
19 July 2026
Perfect in Time Delivery
13 July 2026
May use AI-assist with repliesRead more
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The worst delivery service in Belgium
Literally the worst delivery service ever! Now I don't order in stores anymore which use PostNL as delivery partner.
On the first occasion I ordered something to be delivered to my home, on the day I was working remotely. I was at home the whole day, nobody showed up, but suddenly I receive a delivery notification. I went around the house just to be sure, but nothing was to be found. When contacting customer support, you get a message saying: "Allow 2 to 3 working days for the parcel to be actually delivered, and only then file a complaint"(!) So, they are aware of this practice, when delivery team marks the parcel as delivered, although it's not! This is a company policy! Then after several days I actually found the parcel in my backyard, in the old trailer nobody used for months... the box was left under the rain and I only found it by chance... Because of the incorrect delivery notification, there is no way to find out when the parcel was actually delivered, so all in all, completely unreliable service and foul business practices.
The second time, I ordered a small item to be delivered to a Pearl shop. The parcel never got to the shop and was delivered to the pick-up point instead, which was inconvenient for me. The "fun" started when I tried solving this through customer support. At first, they told me the sender should contact them for re-directing the parcel. This turned out to be false, as Pearle support said it was not possible for them. So, somebody was lying. The second approach didn't help as well: they kept insisting that nothing could be done once the parcel reached the pick-up location. Absurd! Never again!
15 July 2026
Unprompted review
Reply from PostNL België
Dear Sir/Madam,
Thank you very much for your message. From this, I understand that you are not satisfied with our service. I find it very unfortunate that we are not meeting your expectations.
On this website, I cannot assist you further for privacy reasons. Therefore, I suggest that you contact our customer service. You can find them via https://www.postnl.be/en/contact
Kind regards,
PostNL Belgium
It was very fast and in time
16 July 2026
Everytime they are working very well
Everytime they are working very well!
Always in time! Thank you so much
16 July 2026
they have been very good with delivery
they have been very good with delivery, bringing it on time!
15 July 2026
Mijn pakket was opengescheurd en er is…
Mijn pakket was opengescheurd en er is vanalles uitgevallen.
15 July 2026
Reply from PostNL België
Beste Laura,
Hartelijk dank voor je bericht. Hieruit maak ik op dat je niet tevreden bent over onze dienstverlening. Ik vind het heel vervelend dat we niet aan je verwachtingen voldoen.
Op deze website kan ik je niet verder helpen omwille van privacy redenen. Daarom stel ik voor dat je contact opneemt met onze klantendienst. Je vindt hen via www.postnl.be/contact
Vriendelijke groet,
PostNL België
Constant delays
Why even offer a service if you know its not going to be fulfilled? I never had my package delivered when they said, always problematic, never smooth. And when the package is actually delivered, its 30 mins away to a pickup point. Totally unsustainable and broken
15 July 2026
Unprompted review
Reply from PostNL België
Dear Sir/Madam,
Thank you very much for your message. From this, I understand that you are not satisfied with our service. I find it very unfortunate that we are not meeting your expectations.
On this website, I cannot assist you further for privacy reasons. Therefore, I suggest that you contact our customer service. You can find them via https://www.postnl.be/en/contact
Kind regards,
PostNL Belgium
Very good service
Parcel was delivered in a timely fashion, property was respected and the delivery colleague was polite, friendly and professional
11 July 2026
The box was crashed and broken
The box was crashed and broken. There was a damage on the product with even small liquid plastic bottle leaking
12 July 2026
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