PosterBurner.com Reviews 

I'm really surprised by the negative reviews. So extreme that it makes me wonder if they are posted by competitors.

Anyway, my experience was the complete opposite. I order a 24"x36" poster to check out their quality and I was very pleased with the results. I ganged up close up parts of six images in the 24x36 space. Black and white and color. I chose the matte surface. Colors were spot on and the black and white images were lovely. The matte surface is very good. The paper is thick. Delivery times etc were par for the course.

My only beef, and this applies to all online printers, is that they roll the images for shipping, so you have to work out how to get them flat. I normally place them between two sheets of foam-core and use books to flatten them down. The longer you can do this the flatter they get. Will use them again.

Absolutely dismal customer service. It has been almost a month and order is not moving. Each time I ask for update, I get a new delivery date that comes and goes. I really feel like this company is a SCAM. Do not order anything from them.

Shipped quickly. Print was great. Better than I expected. But FEDEX managed to crush the very sturdy tube it was mailed in. Half the print is warped and wrinkled. I will have to consult youtube on how to flatten the print. If I had anything to say it would be avoid FEDEX shipping like the plague. I am apparently not the only customer that has experienced this problem.

Poster Burner upsold me on premium delivery costs ($35 for one poster) and it never arrived. $100 paid, 0 items. Be wary (I should have been), when the company would not give specific dates for delivery. An emails they said that it would arrive in two days with additional delivery cost. It's been seven days. The event is over and I lost all that money. I encourage you not to use this business.

This is purely a support review - I had a simple question regarding copyright retention while planning to submit a scanned painting. There may in fact be no problem with their service in regards to my question.
TWO emails and two phone calls and NO response over a 3 week period.
In my mind, it's just as important to know that a problem can be resolved as getting a good result in the first place.
I will not be using their service.

Would give negative stars or no stars if I were allowed to.

Like many others, I paid for an item I've not received. My item was lost in transit by USPS. This was confirmed because I filed a claim with USPS. The item stopped moving in transit in Virginia, 10+ business days later, status hasn't changed, and USPS is giving me "yeah, we don't know where it is, contact the sender". This brings me to PosterBurner. Reached out to their customer service via email. Their customer service page states they have a phone number, but it is not listed. I emailed customer service and received a reply from Miguel. I told Miguel I wanted a replacement, or a refund. Then, no reply. Item is still in Virginia, has not moved. At this point, I'm going through my bank for a refund because PosterBurner customer service has been unresponsive when asked about a refund. Judging by other reviews, my experience is no different than everyone else.

Don't waste your time and money. Other places are more reputable, and don't screw around when items are lost. When an item that's paid for is lost in transit, it shouldn't be on the person who placed the order, and paid in full, to straighten this out - it should be handled and taken care of between the sender and the carrier.

UPDATE: was just told "we can not process a refund for orders still in transit. Let us know when you get the order". This is after USPS confirmed they have lost the item. This is a scam.

Posterburner only dropped the ball 1 time out of 9 and fixed it for me ( THANK YOU RICK STEPHENSON!) I highly recommend for large posters and banners. They have made personal items for my house as well as posters and banners for family birthdays. The quality is top notch. If you need it quickly and you are a distance away ( I am in Honolulu) definitely upgrade the shipping or it takes 4 weeks to hawaii. Ive been using them for 2 years for projects. I trusted them to do a large collage of covers...runway pics...and multiple tearsheets and it is absolutely perfect!

Poster finally arrived after over a week and a half due to FedEx shipping. When I open the (dented and warped) tube, the image is blurry, and there are black borders on the top and bottom. This is despite the website explicitly stating that the image I selected for the poster would arrive in full resolution and take up the entire paper. Posterburner claimed that the low resolution preview image with the black borders would only appear for the actual checkout process and that the physical product would look like my original image, but that wasn’t the case. Bad image quality for the price ($19.99 BEFORE tax and shipping fees), as well as an overly long wait makes for a bad customer experience. Just go to your local CVS at this point.

Negative stars!!! Took my money, Fed Ex dropped the ball and Poster Burner could care less. Customer service reminds me of dealing with a third world country! Piss poor American company that forgot American values! Do your homework, there are better options from companies that care about your hard earned dollars.

Ask to take extra writing taken off before making poster. They said yes they would. They did NOT Pictures are both blurry!
Will NEVER order from here again!

I simply want to tell my experience. I ordered a coffee mug with a picture on it. After 2 weeks of not hearing any update, I emailed them and then learned the machine doing that work did not work and there was no projection of when it would be functioning. They gave me the option to cancel which I did. I was told it will take 3-5 business days for the credit to appear on my account. I know this is BS because credit card refunds are typically done immediately. At this point, I believed that this company does not actually produce the product. They are order takers with a website. On Business Day 6,still no credit. Again, I email them with a very direct message on what will happen if my credit does not show up within a day. The refund then came.

I dealt with Miguel and he seems like a good guy. But, it appears that he personally does not have much control over the process. I should not have had to come to him to learn my order could not be produced, right?

I ended up buying from Shutterfly and there were no hitches.

Reviews are absolutely correct about this place
The order sits in printing stage forever - No phone number to call.....Emails answered sporadically

Trying to cancel my order as we speak so dissapointing.

Placed order. Got confirmation the same day! Then nothing for 8 days, tracking stating it was “printing”.
When I emailed them and asked to cancel, they sent out within hours.
Now it will arrive too late to use
for the event I ordered it for.
A waste of money.

I have order 2x in the past and received great product, but I had a mistake in my 3rd order that showed 2 frames instead of one. I asked them to correct the order which they did [someone named Miguel]. I asked for a credit for the extra frame [$165] I was charged for which Miguel said would be handled. After numerous emails, I'm getting no response. I offered to take credits or points because I would like to place another order. NO RESPONSE. I wish I had read these other reviews before I placed an order with them.

4/25 After emailing a different person [Rick Stephenson] I got an apology and a refund to my CC.

Image uploaded.
Started at $14.99.
The next step listed $21.99.
Got to the shopping cart and had a pricetag of $65.99.

Do people not see this?

Well if I ever get my poster I hope it's not just the thumbnail like some people are saying...if it arrives. Still waiting and waiting and waiting...

I ordered a poster from PosterBurner over 10 weeks ago. Four weeks in, they asked me to leave a review—before I’d even received the item. I let them know my order hadn’t arrived. No response. No update. Just silence.
So, I reordered the same poster, paying the full price again—no offer of a discount or apology for the lost shipment. This time, I asked for a signature to be required on delivery. They confirmed: “Surely. We have the necessary instructions, relayed to our sorting department.” But those instructions were clearly ignored.
Four weeks later, the second order finally showed up. And guess what? The frame was cracked on arrival. I'd share a photo—but their system doesn’t allow it.
I’ve had good experiences with PosterBurner in the past, but here’s the bottom line: when things go wrong, you’re completely on your own. No accountability, no follow-through, and definitely no empathy. Proceed with caution.

Poster came damaged with Fed Ex crushing the tube. They wanted me to pay 13.00 to return ship it, or keep it and 13.00 to ship a new one. I told them they were crazy and why would I pay additional money for something I already paid for. DO NOT USE THEM. THEY ARE A SCAM!!!!

I was sucked into the 'sale' once again. Not again. Just want to give anyone considering using this printer some advice. The thumbnail is the print. They declare that it isn't and maybe it isn't for all the 5 stars out there, but for me the thumbnail was the image that arrived. There is a moment of complete disappointment, after the creation and the wait, the hope (remember I took responsibility for the first failure). Oh well. If you like the look of the thumbnail, you're good.

I have used Poster Burner a few times now, have recommended them to friends and family, and have always had outstanding quality and service.

Recently, my Dad ordered a copy of his baby pic that had a good amount of damage to it when it arrived, making it unusable; Miguel really helped us out and is sending my Dad another copy of his baby pic, thank you Miguel!

I would recommend Poster Burner to everyone, they have really good prices, the quality of what you get is phenomenal, and they ship really fast too!

Thank you very much!!