Posh Rads Reviews 20

Reply from Posh Rads

Apr 17, 2026

Thank you for your comments. However, your review does not accurately reflect the legal position. Under English law, a price displayed on a website does not automatically create a binding obligation to sell. Orders are only binding once accepted in accordance with the retailer’s terms and conditions.

In this case, the order was cancelled after a genuine pricing error was identified, and a full refund was issued. The later correction of the website price does not create a legal right to insist on supply at the incorrect price.

While we regret any disappointment caused, we do not accept the suggestion that the order was cancelled unlawfully or in breach of consumer rights.

Reply from Posh Rads

Dec 31, 2025

Thank you so much for your kind words! 🙏
We’re delighted to hear that you’re happy with both our value and service. Your support truly means a lot to the PoshRads team. If you ever need anything in the future, we’re always here to help! 😊

Reply from Posh Rads

Oct 11, 2023

Dear Customer,

First and foremost, we are delighted to inform you that we have acquired Poshrads and are now the new owners of the company. In order to provide you with better service, we would like to respond to some of the previously written negative reviews.

We deeply regret any negative experiences expressed in the previous reviews. However, as Poshrads, we consider customer satisfaction as one of our top priorities, and we have made significant improvements in this regard. We have strengthened our customer service department and enhanced our ability to respond faster and more effectively. We are committed to doing our best to meet the needs of our valued customers.

Furthermore, we have greatly improved our product delivery times. We have optimized our logistics processes and expanded our shipping network to ensure faster deliveries. You can now receive your orders in a shorter time frame and enjoy timely product arrivals.

Moreover, we have significantly increased our product variety. We have expanded our supplier network and added new collections to provide our customers with a wider range of options. Our aim is to make it easier for you to find products that suit your preferences and needs.

We continue to grow and improve as Poshrads thanks to the support and feedback of our valuable customers. We appreciate your trust in us. Rest assured that we will continue our efforts to provide you with the best service possible and meet your needs to the best of our abilities.

Best regards,
Poshrads Customer Service
Phone: 0800 009 6145

Reply from Posh Rads

Oct 11, 2023

Dear Customer,

First and foremost, we are delighted to inform you that we have acquired Poshrads and are now the new owners of the company. In order to provide you with better service, we would like to respond to some of the previously written negative reviews.

We deeply regret any negative experiences expressed in the previous reviews. However, as Poshrads, we consider customer satisfaction as one of our top priorities, and we have made significant improvements in this regard. We have strengthened our customer service department and enhanced our ability to respond faster and more effectively. We are committed to doing our best to meet the needs of our valued customers.

Furthermore, we have greatly improved our product delivery times. We have optimized our logistics processes and expanded our shipping network to ensure faster deliveries. You can now receive your orders in a shorter time frame and enjoy timely product arrivals.

Moreover, we have significantly increased our product variety. We have expanded our supplier network and added new collections to provide our customers with a wider range of options. Our aim is to make it easier for you to find products that suit your preferences and needs.

We continue to grow and improve as Poshrads thanks to the support and feedback of our valuable customers. We appreciate your trust in us. Rest assured that we will continue our efforts to provide you with the best service possible and meet your needs to the best of our abilities.

Best regards,
Poshrads Customer Service
Phone: 0800 009 6145

Reply from Posh Rads

Oct 11, 2023

Dear Customer,

First and foremost, we are delighted to inform you that we have acquired Poshrads and are now the new owners of the company. In order to provide you with better service, we would like to respond to some of the previously written negative reviews.

We deeply regret any negative experiences expressed in the previous reviews. However, as Poshrads, we consider customer satisfaction as one of our top priorities, and we have made significant improvements in this regard. We have strengthened our customer service department and enhanced our ability to respond faster and more effectively. We are committed to doing our best to meet the needs of our valued customers.

Furthermore, we have greatly improved our product delivery times. We have optimized our logistics processes and expanded our shipping network to ensure faster deliveries. You can now receive your orders in a shorter time frame and enjoy timely product arrivals.

Moreover, we have significantly increased our product variety. We have expanded our supplier network and added new collections to provide our customers with a wider range of options. Our aim is to make it easier for you to find products that suit your preferences and needs.

We continue to grow and improve as Poshrads thanks to the support and feedback of our valuable customers. We appreciate your trust in us. Rest assured that we will continue our efforts to provide you with the best service possible and meet your needs to the best of our abilities.

Best regards,
Poshrads Customer Service
Phone: 0800 009 6145

Reply from Posh Rads

Oct 11, 2023

Dear Customer,

First and foremost, we are delighted to inform you that we have acquired Poshrads and are now the new owners of the company. In order to provide you with better service, we would like to respond to some of the previously written negative reviews.

We deeply regret any negative experiences expressed in the previous reviews. However, as Poshrads, we consider customer satisfaction as one of our top priorities, and we have made significant improvements in this regard. We have strengthened our customer service department and enhanced our ability to respond faster and more effectively. We are committed to doing our best to meet the needs of our valued customers.

Furthermore, we have greatly improved our product delivery times. We have optimized our logistics processes and expanded our shipping network to ensure faster deliveries. You can now receive your orders in a shorter time frame and enjoy timely product arrivals.

Moreover, we have significantly increased our product variety. We have expanded our supplier network and added new collections to provide our customers with a wider range of options. Our aim is to make it easier for you to find products that suit your preferences and needs.

We continue to grow and improve as Poshrads thanks to the support and feedback of our valuable customers. We appreciate your trust in us. Rest assured that we will continue our efforts to provide you with the best service possible and meet your needs to the best of our abilities.

Best regards,
Poshrads Customer Service
Phone: 0800 009 6145

Reply from Posh Rads

Oct 11, 2023

Dear Customer,

First and foremost, we are delighted to inform you that we have acquired Poshrads and are now the new owners of the company. In order to provide you with better service, we would like to respond to some of the previously written negative reviews.

We deeply regret any negative experiences expressed in the previous reviews. However, as Poshrads, we consider customer satisfaction as one of our top priorities, and we have made significant improvements in this regard. We have strengthened our customer service department and enhanced our ability to respond faster and more effectively. We are committed to doing our best to meet the needs of our valued customers.

Furthermore, we have greatly improved our product delivery times. We have optimized our logistics processes and expanded our shipping network to ensure faster deliveries. You can now receive your orders in a shorter time frame and enjoy timely product arrivals.

Moreover, we have significantly increased our product variety. We have expanded our supplier network and added new collections to provide our customers with a wider range of options. Our aim is to make it easier for you to find products that suit your preferences and needs.

We continue to grow and improve as Poshrads thanks to the support and feedback of our valuable customers. We appreciate your trust in us. Rest assured that we will continue our efforts to provide you with the best service possible and meet your needs to the best of our abilities.

Best regards,
Poshrads Customer Service
Phone: 0800 009 6145

Reply from Posh Rads

Dec 4, 2021

I would have to say on this occasion we have really messed up this was a part of a system error that we have improved this particular item you ordered was an order only subject to a lead time and by accident our staff member sent out the wrong item to you sorry we have failed in providing as much communication has should of been given we will be in touch shortly to resolve

Reply from Posh Rads

Dec 4, 2021

This is the same reply to your google review: As a business owner I believe this is unfair and not completely factual representation of our company upon reporting the issue you was asked to provide images and details of the issue in good time this was presented to the service team with an official response.

(response from Terma Poland Manufacturer)
Hi,

The problem is that the customer does not see, the difference between the leaking from the radiator and the leaking from the bad sealed connection.
I must refuse the claim because I don’t see the leak from the radiator or from the valve. Bad sealed connection is not under warranty term. We could not take the responsibility for the mounting.

We aim to provide a satisfactory sales and aftersales we will approach the manufacturer on your behalf if it exceeds our terms and goes to warranty. We standby our suppliers and manufacturers and they always give an honest and structured response We offered to send out a replacement twin set of valves to give a try this was after the warranty result this would be a gesture from ourselves,

upon initial purchase a year ago valves was misplaced and we quickly resolved that you have also spray painted the whole products yourself which is further void on warranty so i believe the offer of sending parts out to try from us is fair enough.

We are not perfect but we are fair sorry we haven't been able to resolve this on this occasion for you

Regards
Robbie

Reply from Posh Rads

Dec 4, 2021

Thank you for the lovely review