portlandgear.com Reviews 

I have ordered 2 backpacks with no issues. Received items very quickly. Then ordered Cascade toiletries case which was delivered by UPS to the incorrect address. Contacted customer service and a replacement was shipped out in time for my trip. A few weeks later, rec'd initial order. Contacted customer service, return label was sent and item was shipped. I'm ordering an overnight bag next.

Received an email of a 20% discount and a $15 gift card if you ordered in the app. Ordered in the app and at checkout received a bundling discount but not the items that were offered in the email. I had a number of frustrating emails with staff who clearly did not read my emails before responding. I then resorted to texting and received not a response to my complaint but a whining about the fact that I was complaining. It’s odd customer service until you look at the pour to metalling reviews. This company gets for customer service. I decided to go ahead and just take the bundling discount, which was there before checkout, but was not there when I checked out. When I wrote to the company, they told me there is no bundling discount. And when I complained about the fact that it was offered until I went to pay for it once again, I was told that it was my upset that was the problem. Clearly, these people have no idea what customer service means.

I recently purchased the Compact Tote directly from Portland Gear after carefully reviewing its advertised dimensions. I also ordered the small carry on and make up bag.

I specifically purchased this bag for international travel, as I needed it to comply with Air France's underseat personal-item requirements of 40 × 30 × 15 cm (approximately 16 × 12 × 6 inches).

Your published specifications state that the bag measures:

* 13.5" wide
* 10.5" high
* 5.5" deep

However, upon receiving and measuring the bag, I found that its actual dimensions are approximately:

* 14" wide across the body
* 16" wide across the extended zipper area
* 10" high
* **7" deep at the base**

The depth is particularly concerning. At 7 inches, the bag is 1.5 inches deeper than advertised and exceeds Air France's maximum personal-item depth.

I carefully verified the specifications before ordering precisely to avoid this situation. Had the actual measurements been accurately disclosed, I would not have purchased this bag for my intended use.

I've attached photographs showing the measurements, along with a screenshot of the specifications published on your website.

I’ve order from Portland Gear 3 or 4 times. Always receive my items in the time frame they give me and have never been disappointed by a product I’ve ordered. My flight attendant best friend just came to visit and will be ordering products from them. I’ve got the backpack, duffle (and one as a gift) and the cosmetic bag.

I placed the order for the Classic Backpack on 9/7. A week passed with no shipment and 5-6 attempts to contact customer service through email and Instagram DM. I got a couple of replies saying, "We'll look into it," but nothing happened until I disputed the charge with my credit card company. Lo and behold, it began moving the next day. However, it is now 9/19, and it is somewhere between Oregon and me (I guess). The courier says it will arrive today, but there is no way. It is still too far away. If the product ever arrives, I hope it is at least a solid backpack.

They have been lying to me about my order since August 10th. Now they aren't even pretending that my Cascade Weekender is "on the way", nor are they doing anything to refund me, send another item or make it right in any way. I got my backpack through FB Marketplace and thought I had finally found my dream bag, so I went through the company to get my weekender and other items before my vacation. Now I have to waste more time filing complaints with the BBB and the FTC. I even volunteered to drive to the Indiana warehouse where it was supposedly sitting before my vacation, and they claim they don't allow that. Then I offered to pay whatever to get next-day delivery, and they shot that down, too. Just took my money and ran! This is the worst purchasing experience I've ever had!

Poor customer service. No response. Sent me wrong color.

I actually really like the product, but am having an issues being able to utilize points earned for a future purchase ($25 worth). Have been writing for help for over a month without receiving assistance. Would be appreciated if they’d reach out to help.

They lied to me - said they shipped an item but never did. Shipper claims a tag was created, but items were never received for shipping. Customer service told me to be patient. Three weeks later - no updates, nothing. This is not a reputable business. BEWARE!

NEVER RECEIVED OUR ORDER! CUSTOMER SERVICE NEVER RESPONDED! Saw numerous ads on Facebook with rave reviews. My wife ordered one of their discounted ‘bundles’ as a gift for me. Ten days after the order was placed, we received a message from the carrier Portland Gear chose to use, ‘Amazon Delivery’. Message stated package was ‘undeliverable’ because it was ‘damaged’. This carrier proceeded to return this order back to Portland Gear. We made several attempts to contact Portland Gear ‘Customer Service’ about this debacle but never received the courtesy of a reply or an attempt to resolve, replace or compensate our late, lost, damaged order. The rave reviews must be artificial ‘bots’. There is no way Portland Gear can be a reliable, reputable company. Do not waste your time and money!