Porta Delivery Reviews 

983
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 654 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the efficient and timely delivery service, noting that items were collected and delivered as planned. Many people highlighted the professionalism, helpfulness, and polite attitude of the staff, making interactions pleasant. The overall service is frequently described as smooth, reliable, and easy to use, with consumers appreciating the fair and competitive pricing. However, some people mentioned issues with communication, specifically regarding unclear pickup and delivery times or a lack of real-time tracking information.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting efficient communication, timely... See more

Service

Clients share positive opinions on service, with many reviewers expressing their intent to use the service... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers and couriers for being polite,... See more

Price

Customers had positive experiences with price, consistently finding it to be fair, reasonable, and... See more

User experience

People report positive experiences with user experience, consistently describing the service as easy, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

The driver was really nice, communicated well and there was no stress in the process. I had a 6 seater table delivered from over 4 hours away, it was just 1 courier, someone helped load on the pick up... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

983 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(983)

641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Outstanding Delivery Person!

The gentleman who delivered our lost suitcase was absolutely wonderful; courteous, communicative, timely, generous and a very, very pleasant man. For the rest of the team, I always had to ask status rather than automatically get updates from them.

25 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks for the review Johnnie, I'm glad we were able to reunite you with your luggage!

Rated 5 out of 5 stars

Great prices

Great prices
Large network
Great, fuss free friendly service from Tayloys Courier

17 May 2026
Porta Delivery logo

Reply from Porta Delivery

Thanks, Shalesh. Glad to hear it all went smoothly

Porta

Rated 5 out of 5 stars

These guys are just superb !

These guys are just superb. Always competitive on price, regular delivery updates and the delivery drivers are always very customer focused too. Couldn't recommend them highly enough

26 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks, Tim. Kind words, we hope to help you again soon

Porta Delivery

Rated 5 out of 5 stars

Great service from Rob at Porta.

Great service from Rob at Porta.

Simple and easy to use service. Clear pricing that didn't mysteriously change up part way through the booking. Driver arrived on time at both ends of the delivery.

Recommended.

23 May 2026
Rated 5 out of 5 stars

Highly recommended

Really fast and efficient service! Polite and helpful and kept informed every step of the process. Items were collected exactly as planned and delivered safely.

Would highly recommend - which is unusual for a delivery service!!! If only I could select them for all my deliveries!!!

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Communication with Paul from Porta…

Communication with Paul from Porta exceptional

Delivery guys Paul and Colin exceptional

First delivery guy cancelled 24 hours before which was not great but Porta found a fantastic delivery pair in time , which we were very satisfied with

Would recommend

23 May 2026
Unprompted review
Rated 2 out of 5 stars

I had a guitar collected and delivered…

I had a guitar collected and delivered about 120 miles, it cost me over £130, which is several times more than a standard courier charges, and the driver didn't even bring the guitar until almost 1 am, ten hours later than the estimated delivery time.

3 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thank you for your review.

A delivery arriving at 1am with a ten hour overrun is not acceptable and we are sorry your experience fell so far short of what was promised. Sunday collections do carry a premium which we feel is fair, but your courier unfortunately had an exceptional day of delays which had a significant knock-on effect, and we understand your frustration.

We would like to make this right and we haven't heard from you about this before. Please get in touch at info@portadelivery.co.uk and we will look at what we can offer you.

Porta Delivery

Rated 5 out of 5 stars

Porta comes through in the nick of time

The company worked really hard to get a driver at short notice after the original driver and back up both fell through a couple of hours before scheduled pickup. Eventual driver was great and the pick up and delivery went as planned. Would recommend this service and use again if needed.

19 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Andrew! Indeed things can happen on the day and I'm glad we were able to sort, hope to help you again in future

Porta

Rated 5 out of 5 stars

Great communication and service

Great communication from start to finish. Booking was very easy online. Same day delivery from North London to Kent, with no problems at all and regular updates from the courier. Would definitely use again. Excellent service.

18 May 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks, Lisa, lovely review!

Rated 2 out of 5 stars

The company did not communicate

The company did not communicate the pickup day or time with either of us each end. I happened to phone up 9am Monday 11th because we hadnt heard anything. The man said that the collection team were only 1.5hrs away from the lady who I had bought wheelchair off! She had to cancel her hair appointment which was non-refundable costing her £125. This was really not on at all. She should be reimbursed. I plan to complain further about this.

11 May 2026
Porta Delivery logo

Reply from Porta Delivery

Thanks for the feedback and I'm really sorry the collection communication fell short here. Clearly 1.5h wasn't enough notice on this occasion and we'll make sure to feedback to the courier on this point specifically.

Rated 5 out of 5 stars

highly recommended from me =)

Bought a bike on eBay which was miles away from home, it turned out to be easier to get these guys to collect and deliver the same day. collected on time, and got an SMS to let me know all was good.

Great Service.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Finally someone who actually cares…

Finally someone who actually cares about providing a service.
Ed Was Fantastic, we were kept in the picture from start to finish, we can't thank Ed enough.
We were let down by DHL, and porta stepped in and saved the day.
would definitely use Porta delivery again.

17 May 2026
Unprompted review

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