If I could give a zero I would. Ordered last year, they keep telling me a few weeks ... few weeks EVERY time I inquired. No action. They are saying production is challenging... when I asked for escala... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For all those waiting for slides ordered from a year ago I wouldn't bother, try to get a refund or join the next class action. Original backer here from early 2015.... never received anything exc... See more
Straight fraud. Ordered August 2022 with delivery of 30 days. Only when I kept getting suspicious emails I decided to check further and found I was not alone. I found hundreds of people that also ha... See more
Company replied
THEY'VE BEEN LYING TO ME SINCE 2019 ABOY PRODUCING 17 INCH MONITORS ...........FINALLY ADMITTED IN JANUARY 2024 THEY WERENT GOING TO..............BEEN SIX WEEKS NOW SINCEI SUBMITTED THE EFUND FORM....... See more
Company details
Written by the company
Our daily mission is to make your life easier and help you adapt to the new way of working thanks to ever-changing technology, by doing everything possible to promote productivity and mobility.
Contact info
Belgium
- portabl.com
1.1
Bad
662 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The same story for every buyer for…
The same story for every buyer for portable.
I had the same situation after purchasing, many delays and after refund request not feedback and no refund happen.
for further communication, I do only see a legal action should be taken. Many of my friends are discussion it now with Lawerys to see what type of actions can be taken.
There are tens of people who got scammed and their mony has been stolen by portabl.
21 June 2022
Unprompted review
Reply from portabl
Hi Adeeb,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
The 'company' is a scam
The 'company' is a scam. Ordered the 'product' in mid 2022 and haven't received anything but empty promises and sporadic responses to my emails ... typical delay tactics!
I've received emails from: Joyce, Jack, Terence, Micel Bueso, Archi still with no firm delivery date.
14 June 2022
Unprompted review
Reply from portabl
Hi Joe,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
Our company is not a scam. Our product is real and so is our customer base https://www.portabl.com/reviews, please note that we are a small company and do not have the manpower or budget of a multi national, which makes us more vulnerable to the unexpected (i.e. a pandemic or a worldwide shortage of components), however we work hard every day to negotiate for more raw material, produce and deliver our product while managing old and new customers, rest assured that if you have placed an order with our company, we will deliver what is owed. You can find all the legal information on our website www.portabl.com.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Scam
Scam. Been waiting over 8 months and won’t get a refund neither.
18 February 2023
Unprompted review
Reply from portabl
Hi Jacob,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
Our company is not a scam. Our product is real and so is our customer base https://www.portabl.com/reviews, please note that we are a small company and do not have the manpower or budget of a multi national, which makes us more vulnerable to the unexpected (i.e. a pandemic or a worldwide shortage of components), however we work hard every day to negotiate for more raw material, produce and deliver our product while managing old and new customers, rest assured that if you have placed an order with our company, we will deliver what is owed. You can find all the legal information on our website www.portabl.com.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
At least I got my money back...after 7 month!
Well... The Odyssee started Sep.25th 22!
AFTER the Orderconfirmation I was given a delivery estimation of 3 month. What I didn't know was, that mastercard has a chargeback deadline of 120 days. In my naivity I had sent a couple mails with no reply. Now, that my patience is over, I got the even more frustration information, that the chargeback deadline has passed and I'd have to go into legal actions...
If you rise the pressure, at least communication starts again:
"This is the most difficult situation for our support team. I know the additional wait time (again) is really concerning and disappointing.
As you can see from the previous email, our new equipment was recently installed. The number of units we are currently producing is not enough for all the orders we have received. (I know this is our fault, but we are taking action).
However, we are in the process of ramping up production to be in line with our weekly target.
We are not making excuses, our focus is on what is within our control and we are on track. We are looking forward to seeing how our device will help people all over the world on a day to day basis.
We really appreciate these extra 2 months. Rest assured that we will absolutely let you know when your order is ready for shipment.
Please know that we are always here to help with any problems or questions you may have regarding your purchase, so don't hesitate to contact us! " ...
UPDATE - April 25th 2023
I finaly got my money back! What an odyssee! It seems, that the chinese companies had quite some trouble with this global craziness... I think they are doing their best in troublesome times... The one thing they hopefully learn, is that delivery delayes need to be communicated BEFORE the final order-confirmation... I wish you all good luck... They should probably change their company name and restart their business with better luck and lessons learned!
17 February 2023
Unprompted review
Reply from portabl
Hi there,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Run FAR away. SCAM
Worst experience I've ever had with a company. I purchased a monitor in JUNE of 2022. After a few weeks, I e-mailed support asking for an ETA on when it would be shipped. They informed me there was a "shortage of materials" due to covid and requested an 8-12 week extension (mind you, NO shipping delays listed on their website). I gave them the benefit of the doubt, and after the 12 weeks they requested another extension. After waiting a few more weeks, I requested a refund. They told me there is a long line for refunds, but would submit my request. This monitor was almost $700. It is now February of 2023 and after many e-mails to support I haven't gotten my money back. They know what they're doing. They request the extension so you can't file a dispute with your bank/credit card because it will be too many days since the purchase. My credit card, capital one, wouldn't help me either and actually failed to inform me of that until a month into the dispute, but that's another review for another time. Long story short, Portabl is a huge scam and people are seeking a class action lawsuit for a reason. Run FAR away from these thieves, and best believe I'll be taking legal action. Almost a thousand bucks and no product to be found.
15 February 2023
Unprompted review
Reply from portabl
Hi Sara,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
Our company is not a scam. Our product is real and so is our customer base https://www.portabl.com/reviews, please note that we are a small company and do not have the manpower or budget of a multi national, which makes us more vulnerable to the unexpected (i.e. a pandemic or a worldwide shortage of components), however we work hard every day to negotiate for more raw material, produce and deliver our product while managing old and new customers, rest assured that if you have placed an order with our company, we will deliver what is owed. You can find all the legal information on our website www.portabl.com.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
scammers
scammers, pure and simple
dont order this, never turns up then a year later still no refund
will be starting legal action
15 February 2023
Unprompted review
Reply from portabl
Hi Rory,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
Our company is not a scam. Our product is real and so is our customer base https://www.portabl.com/reviews, please note that we are a small company and do not have the manpower or budget of a multi national, which makes us more vulnerable to the unexpected (i.e. a pandemic or a worldwide shortage of components), however we work hard every day to negotiate for more raw material, produce and deliver our product while managing old and new customers, rest assured that if you have placed an order with our company, we will deliver what is owed. You can find all the legal information on our website www.portabl.com.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Portabl refuses to provide product and will not refund - BEWARE
The company refuses to provide product after the product was ordered on Feb 2nd 2022, further after repeated attempts to get a refund, the company continues to stall and not provide the refund. Further the support tickets and email are simply closed as "resolved" or "answered" yet they provide no product, no refund.
Horrible experience all the way around. Stay away!
It appears someone will come on here and apologize with a canned response which further shows you that if they comment on how sorry they are instead of commenting that they have processed the refund (because they likely take the same amount of time), then this proves how little they care.
14 February 2023
Unprompted review
Reply from portabl
Hi there,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Same experience ordered but not…
Same experience ordered but no delivery. I got my money back from the credit card company
1 February 2023
Unprompted review
Reply from portabl
Hi there,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
For all the reviews Thank you so much…
For all the reviews Thank you so much you just saved me from being scammed by this scammer. I thank you guys from the bottom of my heart.
7 February 2023
Unprompted review
Reply from portabl
Hi there,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
Our company is not a scam. Our product is real and so is our customer base https://www.portabl.com/reviews, please note that we are a small company and do not have the manpower or budget of a multi national, which makes us more vulnerable to the unexpected (i.e. a pandemic or a worldwide shortage of components), however we work hard every day to negotiate for more raw material, produce and deliver our product while managing old and new customers, rest assured that if you have placed an order with our company, we will deliver what is owed. You can find all the legal information on our website www.portabl.com.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Dont get scammed!!!
I bought the product in august. Still not received it. Everytime i get in touch. I have been told to wait 8 weeks cause they dont have enough chip for production. I have been patient in 6 months. But now when i ask for my money back they dont answer my emails. Its totally scam. Dont buy anything from this company. They sell also the same products in different names… and then they answer like this in trust pilot to show like they are not a scam. But in reality they dont answer any of your emails. Even that i have sent several emails where i ask for my money back. Dont trust the replies they write on each trust pilot comment….
16 August 2022
Unprompted review
Reply from portabl
Hi there,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Might b fraud company as I experienced
I ordered 3/5/2022 and I cancelled it on 7/5/2022 and informed them for refund. But m not getting revert
Respected team members,
This the last and final resquest from my side, I want to cancel my order and get back my amount. I want perticular date for my refund. Or else I have to take help from consumer department regarding this unconvinence.
I will hope that this time I am not disappoint and get genuine solution regarding my refund amount.
With regards,
Sukeitu
30 April 2022
Unprompted review
Reply from portabl
Hi there,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
Our company is not a fraud. Our product is real and so is our customer base https://www.portabl.com/reviews, please note that we are a small company and do not have the manpower or budget of a multi national, which makes us more vulnerable to the unexpected (i.e. a pandemic or a worldwide shortage of components), however we work hard every day to negotiate for more raw material, produce and deliver our product while managing old and new customers, rest assured that if you have placed an order with our company, we will deliver what is owed. You can find all the legal information on our website www.portabl.com.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Ordered in June 2022 and still not…
Ordered in June 2022 and still not received or refunded despite MANY emails and responses.
“ We regret if your order has been delayed…” 7 months is not a delay it is an inability to fulfill an order, fraudulently promising a delivery date and withholding funds I have requested to be refunded multiple times. Four other friends are in the same situation. The responses are unsatisfactory. Prices my refund immediately.
30 January 2023
Unprompted review
Reply from portabl
Hi Michele,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
THEY WILL STEAL YOUR MONEY ! - NO PRODUCT RECEIVED!
NO PRODUCT RECEIVED!
UPDATE! - You get a completely non descipt message from Laurent the so called CEO - watch he wilL post the same lame message.
Still no refund at 29/01/23!!
THIS COMPANY WILL STEAL YOUR MONEY
Ordered in June 2022 - just keep getting fobbed off - I would like a refund as it's clear I will not receive what I ordered (order worth £500)
Be careful - don't order
Date of experience: 07 December 2022
29 January 2023
Unprompted review
Reply from portabl
Hi Sophia,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
They have my money and I have no…
They have my money and I have no product! It has been 12mths! DON'T PURCHASE FROM HERE!!!
26 January 2023
Unprompted review
Reply from portabl
Hi Michelle,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
This company is drowning
Purchased the device in April 2022. Never received it. Initially, customer support would answer that it was delayed and they would ask for another 6-8 weeks. That happened multiple times. Then when I started asking for a refund they stopped replying. I don't think this was set out to be a scam, but this company is drowning and it seems like I lost my money.
26 January 2023
Unprompted review
Reply from portabl
Hi there,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Where is my refund? DO NOT BUY from this company
I cant help but feel this company is a scam - or at best in trouoble financially!
I placed an order for 2 items in 1st June 2022. Despite several months of "sorry for the delay, this has been delayed again" i finally asked to cancel the order and receive a refund. That refund is delayed and delayed just as the order was! I work in shipping and logistics and have given this company many months of grace in the shipping delays - but there are no such delays of MONTHS from China. Whatever they tell you, it is not a logistics delay this long.
I was advised it would take 10-14 days for a refund and that was 3rd November!!
I have requested a call from the companies principals and i am still waiting.
DO NOT BUY from this company unless you are happy to part with your money for nothing.
Deeply dissapointed that what looked to be a great product has not materialised, and the company are not willing to return the money in good faith.
25 January 2023
Unprompted review
Reply from portabl
Hi Sarah,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
DODGEY - SCAM SCAM SCAM - DODGEY
Paid them August 2022... after many emails... much rubbish ... stalling tactics and excuses. No goods supplied. Avoid this site and thieves or loose your money.
23 January 2023
Unprompted review
Reply from portabl
Hi there,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Managed to get a refund by opening a visa dispute
My story is pretty much the same, I ordered the displays in June 2022, then got a letter that they don't have it in stock and will ship in two months. I tried to cancel the order, as I wouldn't need the device by that time, as it was intended as a present, and no notice was given on their website that it was not in stock. They refused to refund. After that I found all the scam threads and filed a complaint with my bank, we started a dispute with VISA over the transaction. It's a long process - took about 6-8 months. I was not expecting much, but eventually VISA processed the request in my favour, so I got my 500 euros back. The official reason for dispute with VISA was that they did not deliver the goods in 6 months (that's why it took so long).
Long story short: don't order. If you ordered - don't listen to promises, open a visa dispute.
16 June 2022
Unprompted review
Reply from portabl
Hi Asya,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Don’t buy from portabl!
Don’t buy from portabl! I bought the product 4 months ago and it is still not delivered. I have requested a refund and they stopped answering back. Now I read the comments here that the CEO put, and he has NOTHING to say about refund to anyone. REFUND. If you can’t deliver a product in the time you promised (which was 6-8 weeks, and its now 17 weeks for me), you need to have the decency to refund the money you acquired from the customers who want it back.
Don’t tell us how legit your company is. There is nothing legit about having no refund policy or liability. This is basic trade right, and you are violating it.
I don’t want to hear anything other than when will my money will be paid back.
21 January 2023
Unprompted review
Reply from portabl
Hi there,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
Don’t trust and buy from this Company.
Where should I begin…. I am reading exactly what I was going to.
This company is a big scam, I also order in June the 15th and every time same old excuse. 2 months, 8 weeks and no refund. Now they stopped even replying. What a joke? At least refund our money Mr. CEO.
They advertised on LinkedIn and believed it was a legit company…. No way as the Co-Founder and CEO is not contactable either via this platform.
15 June 2022
Unprompted review
Reply from portabl
Hi there,
I am Laurent Wéry, the CEO of Portabl.
I am sorry for the frustration and would like to apologize on behalf of the entire team if your experience was not what you expected. That is the last thing we want at Portabl.
Our company is not a scam. Our product is real and so is our customer base https://www.portabl.com/reviews, please note that we are a small company and do not have the manpower or budget of a multi national, which makes us more vulnerable to the unexpected (i.e. a pandemic or a worldwide shortage of components), however we work hard every day to negotiate for more raw material, produce and deliver our product while managing old and new customers, rest assured that if you have placed an order with our company, we will deliver what is owed. You can find all the legal information on our website www.portabl.com.
We regret if your order has been delayed. As you mention, we have suffered from the shortages of aluminum and semi-components like most of the companies in the field - we are not the only ones, most firms are impacted. As Sony with the PlayStation 5 or Tesla with their cars and many other players, the production has become much complicated to manage especially since the sector has suffered a lot from the recent events, but fortunately we have approached major suppliers to overcome these problems and reduce production times considerably.
The product seems to satisfy all the people who have received it so far. ( https://www.portabl.com/review ) Every day we discover new unboxing videos from all over the world, new tests carried out by journalists and new comments delighting us more than the others. This is a huge achievement for the team.
If you have any questions, I invite you to contact our dedicated support team to check the status of your order with more precision. They will also be happy to answer all your requests, feel free to drop them a line on [hello@portabl.com](mailto:hello@portabl.com) at any time and mention your order number. (mentioning your order/contribution information).
Again sorry for the experience, please know that we are doing everything we can everyday.
Thank you again for your trust, we hope this will be forgotten upon receipt of your Slide.
Best regards,
Laurent
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