Porch Pirates Mystery Boxes Reviews 

224
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, most reviewers were somewhat happy with their experience overall. Many customers enjoy the excitement and surprise of opening the mystery boxes. People often find the contents to be useful, of good quality, and offer good value for money. Some consumers were delighted to win significant prizes like gaming consoles. However, some customers also noted significant issues with product quality, receiving used, broken, or low-value items. A number of people reported problems with orders not being received or experiencing considerable delays in delivery. There were also instances where boxes arrived damaged or appeared to have been opened. Many expressed disappointment when the contents did not meet their expectations or were not suitable for their intended use.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction, citing... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting significant... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction with the items... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays and issues.... See more

Value for money

Users describe ambiguous interactions with value for money, with many expressing significant disappointment,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 5 out of 5 stars

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.5

Average

TrustScore 3.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(224)

210 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I ordered the rainbow box

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were overwhelmed however I was not being scammed. A few days later much to my delight the box arrived. It was so much fun opening it. All the items were useful, clean, and intact. I used the items for my family reunion silent auction. I was very pleased. I posted everything on Facebook and had several people say they were going to order now that they saw it was the real deal. The only suggestion I have is when you do recieved an order that you could give an expected delivery due date. I was so happy with my first box I ordered another on June 11 and am still patiently waiting.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

I have ordered my package and was told…

I have ordered my package and was told it would be the next Friday that I would get it. Never received it message them about it told me that they would be several days behind as I got popular on social media and have lots of people ordering so I say okay and I waited and waited got a tracking number and I'm waiting and still haven't got my package and it's been almost a month. I have message them on Facebook Messenger through email and on their site and haven't really got anything for them I'm about to get a hold of them and ask for a refund as this is bullcrap and it shouldn't take this long after you've already billed me and took my money and still haven't gave me my item.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam!

Received a bunch of small plastic goody bag toys for kids. Maybe $20 worth. Paid $80 to sign up for a subscription. Such a scam. Not to mention it took 2 weeks to fill my order. Do not waste your money.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

What went wrong should be what went…

What went wrong should be what went right. How about used shoe's, used cup with some kind of red/pinkish residue in it. Open packages with nothing inside, late delivery and in my luxury box i got a deflated tire! Seriously... beauty/ luxury my behind.

27 June 2026
Unprompted review
Rated 4 out of 5 stars

Pretty good overall

Pretty good overall. Shipping was slow, but finally got here. It's a fun box. As a reseller I should be able to at least make my money back. Not a winner, but worth it.

24 June 2026
Unprompted review
Rated 2 out of 5 stars

For now im going with 2 stars I use…

For now im going with 2 stars I use mystery boxes on my TT channel and got a flyer saying that if I buy 5 boxes I'll get a 6th for free.. got no confirmation of ill even get the 6 th box as promised abd the promo code I was given didnt work at check out, my order as sat untouched and not shipped for over a week and when I attempted to reach the company through a few different avenues I have not gotten a response back. Not saying its a bad company but so far no response to give it a good rating.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service I questioned why…

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I spent very happy, I have since ordered 2 more boxs.

17 June 2026
Unprompted review
Rated 4 out of 5 stars

I contacted the company due to delayed…

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going out of town. That did not happen unfortunately but they did try and all communication was very friendly and kept me up to date with tracking info and such. No I didn't win any of the expensive gifts like handbags, gaming, Apple etc. but my husband had a few good items, I did too and some to my daughter and grandkids. They loved the Pipsqueak boxes! Thank you Austin and team for excellent customer service and communication.

10 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look