Porch Pirates Mystery Boxes Reviews 

256
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent customer service, highlighting friendly, helpful, and quick responses from staff who effectively resolve issues and provide updates. However, opinions are mixed regarding product quality, order fulfillment, and delivery. Some customers report receiving used, broken, or low-value items, with concerns about product authenticity or incomplete orders. Others experienced significant delivery delays or issues, including damaged boxes. Conversely, a small portion of people found the contents high quality and good value, sometimes exceeding expectations.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing disappointment over receiving... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and stating they will order... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing significant delays, such... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction with... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent support and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 5 out of 5 stars

Austin was great, my box is great, we were able to confirm delivery and my son really loved the box. It seems like they're pretty good, I didn't win a prize but I liked the WIld card box better than t... See more

Rated 5 out of 5 stars

Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.6

Average

TrustScore 3.5 out of 5

256 reviews

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3.6

All reviews

(256)

241 reviews in the last 12 months

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Rated 1 out of 5 stars

Pitiful for a mystery box.

Pitiful for a mystery box.
I've ordered many mystery boxes and decided to try this one....mistake. Ordered the Classic Liquidation Mystery box for a party. Glad I opened before taking it somewhere. 7 items, most school supplies (2 pencil sharpeners, notepad and loose leaf paper), xmas bows, mini 2x3 frames and a pair of shoes. Everything but the shoes could have been purchased at Dollar Tree. Ordered and never shipped until I contacted them. Horrible company, no response from them when I contacted them about the awful products in the box. Wrote a review about the box and they use a 3rd party. My review is not on their site.
Update... I've continued to try to get a response from customer service and as of 3/27/26 still nothing, they will not answer.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

I would rate this 0 stars if I could

I would rate this 0 stars if I could. The items were mostly genuine junk. Random parts you couldn't identify like rubber parts or metal hinges that went on stuff that wasn't included. Soiled sheets. Stuff that stores clearly couldn't sell and threw away.

Whoever owns this company went dumpster diving and then had the audacity to charge $70 a box for literal garbage. My family bought an entire pallet and ended up with nothing more than one or two items of low value that we kept. The rest went straight back to the garbage it came from.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

To ship or not to ship’

I have not had the best experience with this company. Their advertising is amazing but they do not live up to it. The first time I ordered it had been over 2 months without a response. I requested a refund claiming they were fraudulent.

I tried again a few months later ordering 3 different packages(7/25) it is 12/25 & have had nothing but empty promises. One box I received that was ok. Waiting for the 3 box they offered a beauty box & a classic box. The beauty box had 2 used items, 2 broken items, 1 expired item & 3 items that were new or sellable. I was not impressed with the classic box that was sent.

This company has poor business practice & doesn’t deliver the value they claim.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Junk and bad service

There is a local company that buys pallets of these then sells them. I bought two and they were all junk. All Amazon returns that were opened, used, broken, or missing pieces. I left a comment on the local place’s website about the quality of the box and they said porch pirates would be reaching out to me. About two week later porch pirates called and asked for my address to send me two new boxes. I was excited at the prospect of potentially getting something better than the first two boxes. They sent me tracking numbers that day. Over a week later the boxes still hadn’t been dropped off at ups. I reached out to the company and they said they had been busy but would ship them soon. Then I reached out again a week later when they still hadn’t shipped and they said it was because of bad weather and they would ship the following Monday. It’s now been over a month and the boxes still haven’t shipped. And the company won’t respond to my emails. I would not recommend buying with this company. Their customer service is terrible.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Less than one star

Less than one star. Ordered two boxes 12/3 and nothing was ever sent. No customer service. No packages. I live in the same state, this is unacceptable. No holiday gifts. Xmas ruined. Contacted the BBB and porch pirates said I am lying 😅 so now I dedicate my formidable talents to warn the world.

21 December 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointed in Porch Pirates

Very disappointed in Porch Pirates. I have ordered 3 boxes from them in 2 transactions and since August the only box I have received is the Skalawag Box. The first box I ordered was cancelled due to an apparent error on their part and would immediately been refunded. It even showed on the Shop App that it was refunded. Stupidly, I thought it was safe to send another order for 2 more boxes as I thought they had good intentions. Not so, I have only received the smallest box which was fun to receive. But have not received anything else. If the would just send me 2 of the large boxes - WHICH I HAVE PAID FOR - I would be perfectly happy, but they have not even had the courtesy to reply decently to my communications to them. BUY AT YOUR OWN RISK. Date of experience is and guesstimate.

15 August 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!!!

BUYER BEWARE!!!! DO NOT ORDER FROM THEM! All they do is take your payment and never send out a purchased mystery box!

I ordered a mystery box in August 2025, I never received it!!! Now its 4months later and have emailed them several times about this issue and I got a lie of a response telling me they would overnight and ship out next day, well that was a big fat LIE! It wasnt shipped out. Its a scam and they are thieves 😤

10 August 2025
Unprompted review
Rated 1 out of 5 stars

First and last time!

This was my first time ordering and it will be my last!. The box had 6 items and not even half way full. Item #1 - a small bag of Christmas bows, #2- a pair of shoes with a retail value of $30,#3- a pack of college ruled filler paper, #4- a small writing journal, #5- a cheap dollar store pencil sharpener, and #6- a 4 pack of 2x3 picture frames! This box was $89, but I believe I got it on sale for $76. I also wrote a review right on there site and it's funny that I don't see it.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Never received my order or refund

I ordered two Skallywag boxes on October 27th, 2025, for $63.92. Anticipated delivery date was November 6th, 2025. I did not receive the boxes or any emails saying that the delivery was delayed. After another week, I sent several emails to support with no response. I called, and each time I was told that the boxes would be sent out by the end of the week or early part of next week. Nothing was ever sent out. I left 3 voicemails asking for a refund. I have not received any return calls or emails acknowledging my request. I called support today, December 11th, 2025, and got a hold of Katie, the Manager of Customer Service. I asked for the status of my order, and she went on to give me several reasons why they haven't sent my order out yet. From bad employees to weather issues, to lack of product etc. I told her I wanted a refund, she said she couldn't do that and that she would have to contact the owner. I asked for a refund confirmation by the end of the day and she said she can't promise that and hung up on me.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

THEAE ARE AOME OF THE EMAILS I HAVE SENT

#1 ORDER WAS PLACED
8-8-2025

10-05-2025
Hello, my order #6949 still has not been received as of yet. I purchased my order on August 28, 2025. I also checked rhe FedEx sight and it just shows that they were awaiting the order. The label was made but that is it. I am writing in the hopes of getting sn update ss to ehen my order is to.be msilef out. I understand that the demand is great for these items but it hsd been almost a month since I ordered. Please, can somone look into this for me. Any assistance you are able to provide would be greatly appreciated. Thank.you and have a nice day

Response: 10-06-2025
Hey there, I’m so sorry to hear about the delay, and I truly appreciate your patience. We’ve experienced a recent surge in orders, and our warehouse team is working hard to catch up.

That said, I’ll make sure your boxes are shipped out within the next 48-72 hours, no later than Friday :) You’ll receive more tracking info via email once it is received by fed ex :)—keep an eye out for it.

Thank you so much for your understanding and for being such a valued part of the Porch Pirates family.

We’re grateful to have you with us 💛

Hey there, I’m so sorry to hear about the delay, and I truly appreciate your patience. We’ve experienced a recent surge in orders, and our warehouse team is working hard to catch up.

That said, I’ll make sure your boxes are shipped out within the next 48-72 hours, no later than Friday :) You’ll receive more tracking info via email once it is received by fed ex :)—keep an eye out for it.

Thank you so much for your understanding and for being such a valued part of the Porch Pirates family.

We’re grateful to have you with us 💛

#3
10-23-2025
Hello, my order #6949 still has not been received as of yet. I purchased my order on August 28, 2025. I also checked rhe FedEx sight and it just shows that they were awaiting the order. The label was made but that is it. I am writing in the hopes of getting an update as to when my order is to be shipped out. I understand that the demand is great for these items but it had been almost a month since I ordered. Please, can somone look into this for me. Any assistance you are able to provide would be greatly appreciated. Thank.you and have a mice day

#4
Hello,
This is my fourth attempt to communicate with you concerning my order. I have not received it and its been almost 3 months now. I see FedEx shipping numbera but have have yet ro receive anything. At this point i want a refund of my purchases. If this.is the way you do business than you are not good at it. To respond to my first email saying that you would deliver and still have not nor respong to other inquiries makes you a theif not a merchant. Makes me wonder if this is how I have been disregarded then i am sure that there are others so your testimonials are not true. I would like someone to respond to my email with a solution.

#5
Obviously no one looks at the messages sent. Again, no one has responded ro my request for service. I ordered a box back in August and still have no received my order. I have emailed and also messaged with no resolution as to when my item would be. I need either my money back or the items I paid for. I do understand backlogs but be for real. It does notake long ro send me my purchase as I see other customers on your fb page who received their boxes after me.. 🏴‍☠️🏴‍☠️🏴‍☠️






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28 August 2025
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT COMPANY

I ordered 3 MK H&W mystery boxes and they were supposed to be here November 14th & as of today, December 7th, they do not answer the phone and refuse to give me a tracking number and carrier. I've contacted them 6x and now I am filing FRAUD charges through my bank.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. This company took my money, created a fake shipping label, and never sent my product. I gave them ample opportunity to give me a refund, and they kept sending me stock emails with fake attempts for pacification. And no refund. I warned them that I would start blasting their social media with negative reviews if they didn’t do the right thing, and they ignored me. So I am blasting the Internet with every place I can find their name, and letting people know the reality of this company. If I could give them negative stars, I would. This is coming from someone that dies almost all of their shopping online. I do not accept fake vendors.

31 July 2025
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

Customer was sent full refund and received their mystery boxes, we aren’t sure how we can assist further. Apologies!

Rated 5 out of 5 stars

Pirates porch, my box first

I was anticipating the arrival, and it was shipped with care. I did get a Michael Kors bag, but I’ll keep waiting. There was a giveaway to my friend who has kids. They would’ve gone and needed stuff, but I enjoyed it. There are some really cool things in here. I love the fun stuff that came in the box.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

The last time was better.

Not bad this go around. Thanks, it was fun while it lasted, but due to porch pirates not understanding that when you have a company, you are legally supposed to put every single detail somewhere for the customer to read. No point in blasting anyone on here about what happened. I hope they fix this situation in the future.

15 November 2025
Unprompted review

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