Popsa Reviews 126,101

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the photobooks and prints, highlighting the vibrant colors and thick pages. Many people found the user experience to be very positive, describing the creation process as easy, intuitive, and straightforward. Consumers also appreciate the variety of products available and the overall presentation. However, some customers also noted issues with the ordering process, such as not receiving their products or receiving an older version of their design. A few other people also felt that the website navigation could be difficult, mentioning limitations with layout options, text character counts, and automatic photo placement.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the app's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality of... See more

Quality

Reviewers express satisfaction with the product quality. Many customers praise the excellent quality of photo... See more

Order

People report ambiguous experiences with order. Many customers find the ordering process straightforward and... See more

Website

Users describe ambiguous interactions with the website. Many reviewers found the website easy to use,... See more

Based on these reviews

Rated 4 out of 5 stars

Excellent experience, so easy to do and the quality is amazing. The only reason I did not give a five star is because the album cover already started creasing on the front where it bends when you open... See more

Company replied

Rated 5 out of 5 stars

I bought 2 large standard format photobooks from Popsa recently. It took me a while to get used to the design tool, but once I'd got the hang of it, it was fairly easy & intuitive to use. The ordering... See more

Company replied

Rated 5 out of 5 stars

I found the App really straight forward to use. The ability to navigate one's photos on pages was simple and well defined allowing for a comprehensive layout. I am really happy with the product. Writ... See more

Company replied

Rated 5 out of 5 stars

The photo books are so lovely that I usually give 5 stars but actually with each one I’ve done, I click on wanting 2 extra pages but when the book arrives, there are always 2 blank pages at the end... See more

Company replied


Company details

  1. Photo Printing Service

Written by the company

Creating a souvenir for yourself or a gift for that special loved one has never been easier. Capture life's little moments in a beautiful photobook with Popsa.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

126K reviews

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Rated 5 out of 5 stars

Easier this time

Thank goodness this time before ordering I created an album so it was easy to order . I had to have help with Popsa last time as messed up my order. Pity I can’t pop in as live nearby where you are.

11 April 2026
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Reply from Popsa

Thanks for your lovely review 🌟 We’re thrilled to hear everything went well and hope you enjoy your Popsa product!

Rated 4 out of 5 stars

Slightly confused re how many pictures…

Slightly confused re how many pictures i could add also unsure of how the price goes

11 April 2026
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Reply from Popsa

Thank you for your review. 🙌If you would like to have book of only 20 pages, you can add up to 180 photos (up to 9 per page). However, you can have up to 130 extra pages and 1350 pages in the hardback and softcover photobook. 💫If you face any difficulties in future, please let us know via email at trustpilot@popsa.com and we would be happy to assist you further. - Vedie🌻

Rated 5 out of 5 stars

Very good prompt customer service.

Very good prompt customer service.

11 April 2026
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Reply from Popsa

We really appreciate your feedback 💫 It’s fantastic to know you enjoyed using Popsa — thanks for sharing your experience with us!

Rated 5 out of 5 stars

Easy to move the pictures around easy…

Easy to move the pictures around easy app to use like it a lot

9 April 2026
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Reply from Popsa

Thank you for your kind review ⭐ We’re so happy to hear you had a great experience with Popsa 📸 It really means a lot that you took the time to share your feedback.

Rated 4 out of 5 stars

I love the ease of picking and moving…

I love the ease of picking and moving pictures. I am disappointed in the labelling of the spine of the book (not centred vertically on the spine).

I wish it would automatically know the size of the picture and not auto populate it into a spot that it cuts people off.

10 April 2026
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Reply from Popsa

Thank you for your review and feedback, Catherine🙂 We appreciate your input regarding the layout and labelling of the photobook and will take it into consideration for future enhancements.- Vedie🌻

Rated 5 out of 5 stars

Popsa are very good at resolving any…

Popsa are very good at resolving any issues you may have. They reply pretty quickly. Had great help from staff.

11 April 2026
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Reply from Popsa

Your feedback means so much to us 🌍 We’re delighted you had a great experience — thanks for choosing Popsa 💛

Rated 4 out of 5 stars

Creation process-Had to use a bit of guesswork to begin…

Had to use a bit of guesswork to begin with but easy to use once I understood it (moving pages and replacing photos) Good communication from seller and speedy dispatch just awaiting delivery

6 April 2026
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Reply from Popsa

Thank you for sharing your experience with us Angie.😊We're happy to hear that you were able to edit your design. ✨ It’s our mission to consistently deliver excellent quality, and we look forward to welcoming your next order. - Vedie🌻

Rated 3 out of 5 stars

Cannot find out important information

Cannot find out important information

11 April 2026
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Reply from Popsa

Hello, thank you for your review. I am sorry to hear that you are not able to find any information. Can you please send us an email with your order number and the information you would like at trustpilot@popsa.com so we can provide you with this? 🙂We look forward to resolving this with you. - Vedie🌻

Rated 5 out of 5 stars

Professionally handled by staff After having issues with the discount…

After having issues with the discount voucher the response from the staff was immediate and resolved . I have received my 3 books out of 4 so far and am extremely happy with the quality . Editing for more specials to add more amazing memories in book form .

27 March 2026
Unprompted review
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Reply from Popsa

Thank you for rating us 🙌 We’re really glad to hear you’re happy with our service 😊

Rated 5 out of 5 stars

The app is easy to use and I can change…

The app is easy to use and I can change things around and view finished product.

11 April 2026
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Reply from Popsa

Thank you for taking the time to leave a review 🧡 We’re delighted you had a positive experience with Popsa — your support means a lot.

Rated 5 out of 5 stars

The app was very understandable and…

The app was very understandable and easy to use. Except I was disappointed to find out I couldn’t use the free shipping coupon along with my 30% off for ordering 2 books. It let you apply all the coupons but in the end only one was applied. It’s very misleading. You should have a statement that you can only use one coupon.

10 April 2026
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Reply from Popsa

Thanks for your lovely review 🌟 We’re thrilled to hear everything went well and hope you enjoy your Popsa product!

Rated 5 out of 5 stars

Excepcional

Excepcional

27 March 2026
Unprompted review
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Reply from Popsa

Thank you for your kind review ⭐ We’re so happy to hear you had a great experience with Popsa 📸 It really means a lot that you took the time to share your feedback.

Rated 5 out of 5 stars

Great great great!!

The ease of ordering is great! The way I can move things around to where I would like it if I want to is great!

9 April 2026
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Reply from Popsa

Your feedback means so much to us 🌍 We’re delighted you had a great experience — thanks for choosing Popsa 💛

Rated 5 out of 5 stars

User friendly app

User friendly app! Easy to use and for fair price! Keep it up!
I haven't checked the product yet. Im hoping for the best!

9 April 2026
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Reply from Popsa

Thank you for your support 🙌 It’s always great to hear from happy customers — we really appreciate you taking the time to share your experience 😊

Rated 3 out of 5 stars

Not that easy to use wanted to add…

Not that easy to use wanted to add pages wouldn't allow for some reason will update review when album arrives up or down depends on how much I like

10 April 2026
Unprompted review
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Reply from Popsa

Hello Alan, thank you for your review. 🙂I am sorry to hear that you were not able to add pages. You can do this by tapping the Options icon at the bottom of the page, then selecting Add More Pages. Can you please email us at trustpilot@popsa.com once you have received your order? Our support team would love to hear back from you. - Vedie🌻

Rated 5 out of 5 stars

Great and thoughtful gift idea.

The quality of these books is excellent and the pictures come out beautiful. I give these books as gifts often and I would definitely recommend this product. Designing my books is easy and fun. Shipment time is also very good.

7 September 2025
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Reply from Popsa

We’re so glad to hear you’re happy with your experience 🎉 Thank you for choosing Popsa and for sharing your feedback with us.

Rated 1 out of 5 stars

Postage a waste of money

Don't bother paying for express delivery - it actually arrives AFTER (if at all, I am yet to receive the book) it would have arrived with standard postage. I ordered a book as a gift for someone going abroad and paid extra to have it delivered in plenty of time. It apparently comes through Amazon. Total con. Very disappointed.

10 April 2026
Unprompted review
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Reply from Popsa

Hello, thank you for sharing your experience. 🙂I'm sorry to hear that your order took long to be delivered. Our escalations team would love to look into this for you but we are not able to locate your profile because the method used to write the review does not allow us to do so. Therefore, can you please send us an email with your order number to trustpilot@popsa.com? We look forward to resolving this with you as soon as possible. - Vedie🌻

Rated 5 out of 5 stars

Really great photo books

Really great photo books, would reccomend going for the larger size.

10 April 2026
Popsa logo

Reply from Popsa

Thank you for taking the time to leave a review 🧡 We’re delighted you had a positive experience with Popsa — your support means a lot.

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