Pop Collectibles Reviews 

1,381
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 421 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the merchandise received, frequently noting the swiftness of the shipping and secure packaging. Many people are highly satisfied with the competence of the staff, highlighting responsive and attentive customer service. However, some reviewers mentioned concerns regarding potential issues with the delivery process or receiving incomplete items upon arrival. A few other people also felt that there are instances where order fulfillment experiences have been challenging, such as delays without proper updates or issues with advertised product components. Additionally, some consumers reported negative interactions regarding billing, correspondence, or product quality upon receipt.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items feature good details and high... See more

Delivery service

Consumers find delivery_service to be positive, consistently praising the exceptionally fast shipping times... See more

Order

Reviewers highlight ambiguous aspects of order experiences, balancing praise for fast shipping with severe... See more

Customer service

People report ambiguous experiences with customer_service, reflecting a high level of disagreement among... See more

Response time

Clients share ambiguous opinions on response times, reflecting stark contrasts in communication. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the experience is good. However, the CS response speed could increase. I contacted support via email. It's been three days and I am still waiting.

Rated 5 out of 5 stars

I think people may be don't realize that shipping to other countries and having to go through the different logistics can be quite difficult and overwhelming. I've never had a problem with... See more

Rated 5 out of 5 stars

They were quick to respond and gave me update on my order. Good to know after Pre Ordering my figure they remembered to contact me after so long now it’s released. This is my first time ordering from... See more

Rated 5 out of 5 stars

The communication has been great through the entire process. Having ordered through pop collectibles over a year ago, it was really important to me that they keep in touch to make sure I was getting m... See more


Company details

  1. Collectibles Store

Written by the company

Pop Collectibles provides premium collectible services, values the noble experience of customers and delivers high-end products from Hong Kong to anywhere across the world.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,381)

410 reviews in the last 12 months

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Rated 1 out of 5 stars

False advertising-my son order a…

False advertising-my son order a figurine which was advertised with a sculpted head and accessories, received only the accessories-no figurine or sculpted head. Have sent emails asking for a response but nothing. Tried also messaging on instagram not response. My son saved for this for a year, is devastated and feels completely ripped off. Terrible service and misleading advertising. Never again.

31 January 2026
Rated 5 out of 5 stars

GREAT Experience

Smooth Transaction ... beginning to end. Easy AND efficient. VERY QuicK shipping/delivery. Impressive. I may have to switch from Sideshow to Pop Collectibles. Thank you. Great Service!

1 February 2026
Rated 5 out of 5 stars

I had a great experience with Pop…

I had a great experience with Pop Collectibles. The ordering process was smooth, communication was clear, and everything arrived well packed and exactly as described. It’s obvious they care about their products and their customers. If you’re looking for reliable service and quality collectibles, I’d definitely recommend them.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipping and top packaging

It’s my second order in the Pop Collectibles website and it’s perfect. The item are shipped fast and really well protected, so the item is in perfect condition when it is delivered. I will order more Inart in the future!

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Hot toys figure never received

Hot toys figure never received. I paid a tariff fee late, which is on me, so they cancelled the order. No issues there. But I wanted a refund for the amount already paid. When asked about it they said they’d apply store credit, I politely followed up five times via email, they responded pretty rudely asking me to not email them over the holidays, and then no responses and never received store credit.

This is after spending about $2k USD over the last two years with them.

Unfortunate, as they have been good in the past, but very unprofessional and disorganized for this transaction.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Great store, reliable

Most of my Hot Toys figures come from Pop Collectibles, I appreciate their services, items are shipped as quickly as possible, there are opportunities to have discounts and they take time to reply to their customers. I 100% recommend the website.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Pre-ordered Hot Toys item

Pre-ordered Hot Toys item, got great service and clear instructions of shipping.

Fair price for the item but keep the shipping cost in mind if you order from Europe like me.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

First Order

This was my first order with Pop Collectibles & I’ve been super happy with the ease of ordering & payment. Communication has been great & clear. Will definitely re-use in the future!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Website was clean and easy to see, flow of order and payment was easy to understand. Response from customer support was fast and helpful overall a great experience

26 January 2026
Unprompted review

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