Pop Specs Reviews 171

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers had a great experience with this company. Many customers praise the staff for being helpful, friendly, and knowledgeable, often going the extra mile to assist with choices and ensure satisfaction. The service is frequently highlighted as fast and efficient, with many appreciating the quick turnaround times for new glasses, often ready within minutes or hours. People are also happy with the product selection, noting the stylish, diverse, and colorful frames that offer a refreshing alternative to standard options, all at what they consider to be good value. However, some people were dissatisfied with the product quality, reporting issues like loose arms, frames breaking after a short period, or peeling finishes, suggesting a lack of durability. A few other people also felt that the staff could be unprofessional or unhelpful, particularly when issues arose with their glasses, and some experienced long wait times despite promises of quick service.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising the wide selection of... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast and efficient service, with... See more

Price

Reviewers mention ambiguous feedback about price, with many praising the affordability, noting that glasses... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the quick readiness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#popspecs #nottinghamvictoria #greatpeople #trustme Seriously these two Sarita and Harvey are just great, in the words of mother (78) felt like ive known them years...... Sarita just looked, knew... See more

Rated 5 out of 5 stars

Outstanding service was given a few weeks ago when my son purchased a pair of glasses with his prescription. Not only is there more of a fantastic variety to choose from compared to other high street... See more

Company replied

Rated 5 out of 5 stars

The display of amazing spectacles in Eldon Square Newcastle upon Tyne was eye catchingly dazzling. The service was excellent and having taught customer service courses in 5star Resorts world wide I w... See more

Rated 5 out of 5 stars

Abbie in Norwich was friendly, approachable and made me feel at ease and not rushed, helped me find the perfect pair. They didn’t take 20 minutes as they were so busy and had some machine issues , T... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Pop Specs - Fast, Fun, Affordable Eyewear. We're revolutionizing eyewear retail with a simple promise: complete single vision glasses in 20 minutes, not weeks. For just £75, you get everything - your choice from over 1,000 stylish frames, single vision lenses, and anti-glare coating included. While other opticians keep you waiting days or weeks, we'll have your new glasses ready while you get your coffee. Our friendly, expert team provides personalized service to help you find the perfect frames and lenses for your lifestyle and budget. With transparent pricing and no hidden costs, you'll know exactly what you're paying upfront. What's included in your £75: ✓ Any frame from our extensive collection ✓ Single vision prescription lenses ✓ Anti-glare coating ✓ Professional fitting and adjustments ✓ Express 20-minute service


Contact info

4.0

Great

TrustScore 4 out of 5

171 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed a repair on my specks

I needed a repair on my specks
Stephen carried this out free of charge even though I never bought the specks from pop-specks,
I will return to pop specks with my new eye test prescription as the specks are fantastic lovely range of colours and choices I was amazed, old specks out pop- specks in from now on

19 July 2024
Unprompted review
Rated 5 out of 5 stars

More companies should operate like this!!

So pleased to have found a company at last that supplies great specs at affordable prices! I cannot afford designer specs, however this company has a brilliant range that knocks spots off the other high street opticians. So much cheaper, so much more choice! I chose new frames, handed over my prescription and returned in half an hour to find a fabulous pair of specs ready and waiting. No week long delay and no £240 bill. To cap it all, the staff were amazing!! Friendly not pushy, informed and not stand offish, just genuinely wanted to help. Added bonus, I received really helpful information that explained an issue I’d had with my eyes. The shop was easy to access - no doors! - and I felt it does what it says on the tin only better. I’ll definitely buy again and would recommend the Leeds store to anyone. Nis was very approachable and pleasant, she put me at ease and made the whole experience enjoyable and not at all stressful. Fantastic service!

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, Excellent staff, Excellent product…

Thank you to Sharon at POPSPECS White Rose, Leeds, for all her help and advice in choosing a stylish pair of spectacles, she was knowledgeable and extremely courteous at all times and nothing seemed to be too much trouble. My own optician in Halifax unfortunately provided me with an incomplete/inaccurate prescription which created a problem for me but Sharon was very understanding and provided me with a number of options which enabled me to make the right choice under the circumstances.

I would highly recommend POPSPECS White Rose, Leeds for spectacles.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

This week, I visited the White Rose Centre store in Leeds and was delighted with Sharon's excellent service. She was knowledgeable, informative, and highly courteous. I am thrilled with my purchase and have already recommended the store.

17 June 2024
Unprompted review
Rated 1 out of 5 stars

cheap glasses

Marketed as cheap glasses. Dreadful service, counter staff have zero idea what their talking about.

11 June 2024
Unprompted review

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