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Company details

  1. Swimming Pool Supply Store

Written by the company

Our mission is to passionately develop reliable innovative pool solutions that give our customers 100% peace of mind. With over 40 years of experience, the Australian-made Poolrite brand is a name you can trust.


Contact info

3.9

Great

TrustScore 4 out of 5

9 reviews

5-star
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Rated 1 out of 5 stars

Have receive no indication of when my…

Have receive no indication of when my delivery will arrive. I purchased 6 bags of minerals a week ago. No info yet.

23 February 2022
Poolrite logo

Reply from Poolrite

Hi Ying, I hope all is well.

I have just done a quick search of your order and can confirm all 6 of your revive mineral bags were processed, fullied and dispatched Monday this week. I apologise for the lack of information you received. You should of had a confirmation email sent to the address you provided with relevant tracking info, (maybe check spam?). Nevertheless, your order is already in transit and should be arriving very soon.

If you ever have any issues in the future feel free to give us a call on: (07) 3155 6531.

All the best, Have great day!

Rated 5 out of 5 stars

Very helpful, easy transactions

Poolrite have been very helpful in getting me Revive Pool Minerals - even when they have been out of stock! Very helpful customer service. Great website and they also accept Apple Pay which makes payment and delivery very quick and easy.

4 December 2021
Rated 4 out of 5 stars

The customer service was incredible…

The customer service was incredible even tho the package went missing from the courier for a week the person that I contacted in the customer service department and made up for it she kept in contact and made sure that we received the part the next day by express post another part could not rate higher at how impressed I was with the level of service I received

20 November 2021
Rated 5 out of 5 stars

Super easy and super simply

Order arrived within the week. Experience was so much easier than dealing with my local pool shop.

7 October 2021
Unprompted review
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Reply from Poolrite

Thankyou! Much appreciated

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