Poodle and Blonde Reviews 

Really brilliant service from them. Even when there was a delay with my order they got in touch to keep me up to date

Ordered a few samples of wallpaper and they arrived very quickly. The samples are nicely presented too, not just an off-cut. The fact that your order is printed to order is great. Love their designs, so different. I even loved their poodle postcard so much that Im going to frame it for my gallery wall.

I bought a bed for my dog which is good quality and my dog loves it, the pattern is also lovely. I do want to add though that after reading a previous review I do agree that the sizing doesn’t match up to what the website says so can understand why that other customer thought they had been sent the wrong size. I kept mine as I had space for it but I remember thinking it looked much bigger than expected so bear this in mind before ordering as website sizing is misleading!

Lovely product and super fast delivery. My little dog loves the luxury dog bed :)

Extremely fast delivery and incredible customer service.

I would like to share my surreal experience with Poodle & Blonde:

- I ordered a medium sized dog bed - when it arrived it was 90cm x 75cm, the given measurements for a large bed on their website.

- Checked their website and saw that the medium size had sold out.

- Submitted contact form but no reply for a week.

- Called them and was told I could return the bed for a refund, so they organised a collection date for it to be picked up.

- Stayed at home all day on Collection day but delivery driver didn’t show, so the bed was not collected. Emailed them again and waited 4 days for a response.

- They organised a new collection date for the bed but did not send printable postage label, so collection did not go ahead.

- Emailed them to find out what was going on but got no response.

- Received an email from one of the company owners arranging private courier to collect bed and providing me a refund.

- RECEIVED STRANGE CALL FROM THE SAME COMPANY OWNER who offered to send me a smaller bed (I explained I needed medium) then seemed irritated when I asked for a reasonable discount (she offered 10%, I didn’t think this reflected the inconvenience) to purchase the medium size when restocked – she reluctantly said she would check to see if a more appropriate discount was possible and would let me know..

- Received her email offering 60% discount…matter resolved…or so I thought….

- RECEIVED THIS EMAIL FROM HER 10MIN LATER….(MY RESPONSE IS INCLUDED UNDERNEATH):

‘Our fulfilment centre has received the dog bed back, a medium sized dog bed. We have also measured the bed against the measurements shown online and can confirm they are exact.

You ordered exactly what was stated, and received exactly what was ordered. The size you should have ordered would be the small sized bed which I offered you free of charge on our phone call. You have ordered the wrong size

How you chose to speak to me on our call was one of the most spiteful interactions I’ve had even though at every stage I was offering ways to make things right and restore your trust in that we have no bad intentions here. You spoke ill of my staff, my business, and all the while attacked me personally, I can only imagine reasons why you felt comfortable speaking to me in the way you did..

This kind of behaviour cannot be taken lightly. I have apologised to our fulfilment centre, the private driver and XX on your behalf. Your discount code has been voided and details marked against our systems, no future orders from yourself will be processed.

I respectfully ask you avoid making any further contact with any of the team or the brand.’

MY RESPONSE:

'Hi,

I am mystified by both your lack of professionalism and grip on reality.

My partner and I measured the dog bed multiple times and it was exactly 90cm x 75cm, which are the dimensions given for the large bed on the product page. However I also note there are many inconsistencies on your website for dog bed sizing which may explain why you are so disorientated. Please see three screenshots below:

*Three screenshots showing that measurements are different across identical dog bed product pages, no idea which ones are meant to be correct*

Astonishingly, rather than try to understand how this confusion arose, you chose violence and blamed me outright for ordering the incorrect product. I have never encountered such a weird response from someone who’s business is selling things.

The condescending negative energy in your email is wearisome given that I have simply tried to co-operate and communicate with your staff and highlight the problematic customer experience I have had.

Suggesting that I was ‘spiteful’ and ‘personally attacking you’ infers that I have some emotional investment here. I do not. I am a customer who tried to buy a dog bed that seemed nice, but when delivered was not as described. It was then exhausting to return due to the lack of communication and diligence of your team.

When we spoke on the phone you were ill prepared to offer any appropriate solutions. I was baffled that as the owner of the company, you appeared unable to make a decision about a discount during our call.

The most ludicrous part of this sorry affair was when you attempted to demonstrate how important it was to you by repeating that you “don’t normally deal with customers” as if we are a sub-species to be avoided. For the sake of any future customers, I hope you continue to keep your distance.'

Please draw your own conclusions from this review!

Fabulous and unique wallpaper. Very happy with the service although a shame you can’t make returns for over ordered wallpaper. Worth it for the quality though.

Lovely variety of wallpapers and the samples arrived super fast. All well labelled and the paper quality is excellent. We will be ordering for our whole lounge!

Great customer service, lovely wallpaper!

Bought an incredible large dog bed for our greyhound who absolutely loves it. She snuggles up in it feels safe and puts her toys in it. It’s elegant, soft and has great structure.

Absolutely thrilled with our dog bed, beautifully designed and classy. My dog hasn’t got out of it, he’s the comfiest he’s ever been. Thanks Poodle and Blonde!

One of my products was very delayed, but I was kept informed, and found Poodle and Blonde to be helpful and apologetic

I didn’t realise I was pre-ordering a product (medium sized dog bed) and the team were really helpful when I emailed to ask. The product itself is more than I usually would spend on a dog bed (£150) but oh my, the quality is incredible, very generously sized and my dog absolutely loves it. It’s honestly worth every penny seeing my dog enjoy it every day!

Even better in real life. Really happy with my lamp, I love it!

Beautiful products but cost a fortune in import fees to Ireland which I’m not sure is clearly communicated on the website. Also took over a month to arrive so that would prevent me from ordering again which is a pity as I love their stuff.

Wallpaper sample arrived with all required info

Incredible designs, wonderful quality, beautiful service and packaged so carefully.

The wallpaper I ordered is absolutely beautiful and the packaging was such a gift to receive.
The only thing was that the value of the parcel was not put on the package and as a result I was charged E54 import duty tax. This was horrible as the wallpaper cost me E150 as well for one roll.
I love your products and after buying a new home I would have loved to buy more but I just can’t justify spending that much on import fees to Dublin.

I don't have my order yet so very slow delivery.

Best customer service experience, I love this company!