Pompeii3 Reviews 

259
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers had a great experience with this company. Customers consistently praise the products, describing them as beautiful, stunning, and exceeding expectations, often looking very expensive. Many highlight the exceptional quality and craftsmanship of the jewelry, finding the prices unbeatable and offering great value for money. Reviewers frequently report positive experiences with customer service, noting helpfulness, good communication, and timely updates. However, some customers also noted significant issues with order fulfillment, including delayed shipping, unfulfilled orders, or receiving products that differed from descriptions or were of lower quality. A few other people also felt that customer service was difficult to reach, unresponsive to inquiries, or failed to provide adequate resolution to problems.

What people talk about most

Product

Reviewers mention positive feedback about product, with many describing items like rings and bracelets as... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the fantastic... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ordering... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the responsiveness, politeness, and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting competitive, amazing, and very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

if you order from a different website than pompei, like if you order a pompeii product thorugh overstock, returns can be tricky. their products are nice, but customer service needs improvemet, however... See more

Rated 5 out of 5 stars

I bought a beautiful ring from Pompeii3 with a 1 1/4 moissanite main stone and complementary vs2-si1 diamonds on a 10k solid gold band for under $500. It shines a lot, is very colorful and looks very... See more

Rated 5 out of 5 stars

I've ordered my wife's engagement and wedding band from Pompeii and she loved it. May have to get a newer set in the future because she has gotten a bit smaller and the rings are a lil bit loose now b... See more

Rated 5 out of 5 stars

My most recent purchase from Pompeii3 was the "big one"! This is my fifth time purchasing from Pompeii3. I have made previous purchases from their eBay store and recently directly from their websi... See more


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer
  4. Jewellery Manufacturer

Information provided by various external sources

For exclusive designs, ethical diamond jewelry, and great prices on engagement rings and wedding ring sets, shop the best online jewelry store, Pompeii3!


Contact info

  • North Milwaukee Avenue 514, 60048, Libertyville, United States

  • pompeii3.com

4.3

Excellent

TrustScore 4.5 out of 5

259 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(259)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient Refund Process

This was not my first purchase from Pompeii3. When I received my ring, which was beautiful, I decided I wanted a refund because it was too large for the size of my hand.

My return was tracked through USPS. I reached out to Pompeii3, as it was taking USPS longer than stated to return the ring . When they received the ring, they emailed me for verification and provided me with a 7 to 10 business day time frame.
It only took approximately 3 to 4 days.

Thank you, for the comforting customer service, and the efficiency of your refund process!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything from beginning to end was…

Everything from beginning to end was great.. I'm actually kind of surprised it a lot of the negative reviews. The diamond had a fly in it which made sense for the price, but after taking it to a jeweler and having a few modifications made to it that Jeweler had told me that they could probably get twice as much for the same thing. My (now) wife was extremely happy for it, that made me happy I've got no complaints

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Even half star is not good for them!

Even half star is not good for them!
All they say is lying.
I ordered 2 rings for my wedding.

I ordered a ring from Australia, but I accidentally ordered a too large ring for my husband. I made a total of two payments on the recovery page they told me about, but the internet page kept displaying errors on the mail invoice. I sent dozens of international calls and emails over the course of a month. Since their headquarters is in the United States. However, the call was cut off midway, and when I called back, the previous counselor said they would contact me again, but I couldn't answer. Even after three weeks, they still asked me to pay extra for international shipping. The problem is their internet page. Their detailed page stated that ring exchange was very easy, but the counselors were busy passing the buck on their work to each other and failed to properly resolve the issue. Exhausted, I had no choice but to cancel the ring exchange. I requested a refund (due to their problems on their website) after failing twice, but even after three weeks, the refund was not received, and although they said they will offered credit as an apology, there was no follow-up action at all. There is no apologize credit on my account. Hahahahahah. I sent them three phone calls and over 20 emails. However, there is no response at all. The refund, return, and exchange pages on their internet page induce payments and display error messages. I still haven't received my refund.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Their word is true

I’ve ordered many pieces of jewelry and have always been very happy with them. If for some reason it wasn’t what I thought I wanted they keep their word and either remake it or refund my money. At this time I’ve ordered 9 different items and are very pleased

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Worth the wait.

The process seemed slow at first but it was on our banks end because they thought might be fraudulent charges. However once it was approved we got the package in about 2 weeks. They still look as beautiful as the day they arrived

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Love the service

Love the service! Thank you for making my wife’s day special without breaking the bank. Quality with speed. You’re my new go to for jewelry.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Second Purchase.

This is my second diamond purchase from Pompeii3. Both of my diamonds have been over 3 carats with the center stone being over 2 carats.
I am extremely pleased with the outstanding quality and the workmanship. It is well worth the money that I have spent for each of my rings. Every time I wear either of my rings I get high compliments of there beauty and craftsmanship.
Thank you~
Pat Anderson

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Authentic Jewelry

I shop for authentic jewelry nothing fake or plated and I always choose Pompeii3 when shopping. You will find great deals on their jewelry. I've gotten some expensive jewelry from them for up to 75% off. Their site is easy to navigate around to find the jewelry you are looking for. I'm always going to be a repeat customer at Pompeii3.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Ring is lovely

I ordered a wedding band 14k gold for my husband. He's sort of picky, but he loved, loved loved the ring! And so did I! Just the right weight, fit and very comfortable. Shipped in a very timely manner. I used Klarna to buy it over time. Pompeii3 sent it within a few days! I'm so happy with the ring, Klarna and of course Pompeii3! Great company!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Im so very happy with my…

Im so very happy with my purchases~great customer service, I was always made aware of delivery. My diamonds are gorrrrgeous~princess cut ring and earrings. So vibrant, sparkles like nothing else~I will be a repeat customer!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

I lost one of the backings to a screw back earring and reached out for a replacement. I was promised a complimentary replacement. I appreciate their good policy on this as the earrings were expensive.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I appreciate so much Pompeii 3

I appreciate so much Pompeii 3, for helping me to solve my issue. David , who is a manager of the company, called to me ,and , told , he gonna help me . And he has done it. I bought many jewelries from Pompeii 3, and all of them have a very good quality!
I strongly recommend people to buy Pompeii 3 products.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

So I recently decided to be “practical”…

So I recently decided to be “practical” and downsize what I originally picked out. The ring showed up, beautiful but I wanted the one I had my heart set on first. I mean this is a once in a life thing right? I called them and they were super accommodating, emailed me a return label for the ring, then sent me an email stating when they would receive it so I could order the new one. Above and beyond 5 stars. Can’t wait for my massive happy ring lol.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Pompeii3 Jewelry is Stunning

I've ordered several pieces of jewelry from Pompeii3. Each piece was absolutely gorgeous and exactly what I ordered and exceeded my expectations. The only issue I've ever had was with the purchase of a heavy platinum bracelet. Pompeii3 had it advertised as being on sale and after paying for it, and it was nearly $6000 on sale, I was alerted that it was unavailable and I was refunded. This was extremely disappointing as Pompeii3 needs to have accurate and up-to-date information on their website. Other than that one issue I will definitely be buying from Pompeii3 again. My latest purchase was a stunning three carat 14K gold ring. I chose the man-made diamonds and I'm so glad I did. The same ring with mined diamonds of the same color and clarity would have cost me tens of thousands of dollars. I couldn't believe how beautiful this ring was. Even indoors the diamonds sparkle like something I've never seen before. It's a true bold ring that says "I've got money and class", without the celebrity price tag. I couldn't be happier and I highly recommend Pompeii3 for rings, bracelets and necklaces. My other purchase was my first, a beautiful platinum bracelet that was on sale and literally priced at melt value. That was several years ago. That same bracelet is now worth twice what I paid, making it not only a joy to wear, but an investment piece. So Pompeii3 jewelry is not just for wearing, but it’s also a form of investment that will only go up in value. Something a lot of people never think about.

15 January 2026
Unprompted review

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