PomaBrush 

Terrible Customer Service
I made my order in November 2021
Paid in full
Constantly chasing up but no response from customer service
And still no receipt of my order, it just shows delayed dispatch!!!!
Even their reply was generic!!!!!!

Initially ordered a brush in august but cancelled straight away as I noticed a deal where you received extras with a code so cancelled and replaced an order.

After still not receiving the 2nd order as I write (end of dec), I chased up to be told it would be with me in a few weeks. I’ve been told this twice before so not holding my breath. I also decided to check I had received a refund for the first order and discovered they never actually refunded me! So at the moment, I am £200 down with no toothbrushes and no idea when they will arrive…

Their communication throughout has been poor. I am more then understanding of supply chain delays if I receive regular updates to keep me in the loop. I think I’ve received 1 email since august…

Update: Still no sign of my order so I have contacted my bank who are disputing the transactions with Pomabrush. Scandalous they are still in business, they need to be shut down before they take anyone else’s money!

Ordered and paid on 20 November: item has still not shipped. I have emailed 3 times (no reply), just the automated response that someone will get back to me and then the ticket gets automatically closed. Have tried chatting on the website, supposedly someone replies in a few minutes, also untrue.
I am starting to question if all this is just 1 big hoax, genuine reviews seem to be out there but does this product actually exist?

Ordered a toothbrush over a month ago and it still has not shipped, nor was I given a tracking number. There is no contact number for customer service regarding the whereabouts of my order. Poor practice.

I wish I had read the reviews on trustpilot before buying this product. It’s been 6 months and I’m yet to receive the tooth brush I ordered. The companies customer service team has stopped responding to me and the tracking number has been showing me ‘out for delivery’ since November 16th. Don’t bother ordering from them.

Took ages to arrive (>3 months beyond estimate) & communication in between was shocking.

NEVER BUY FROM THIS COMPANY. It took 6 months to deliver my "black carbon" toothbrush that I paid extra for — but they have no stock. So they sent me a blue tooth brush with a plastic white case — that looks very cheap! I want them to send me a black one, like I paid a premium for, and they won't send it until I send their wrong order back to Hong Kong and wait another 6 months. Even though it was their mistake. I am setting up a website to share everyones horror stories of this company, it will pop up on Google soon if you Google Pomabrush horror stories — you can start to contact me there with your stories (I can't leave my email address here) and I will start to put it together. We need to warn as many people as possible about these scammers. Their customer service is so rude after I told them I was referring the matter to the authorities — they don't care. This is the worst company experience I've ever had.

This company is a joke. Nothing re my order for over 2 weeks and counting. Looking at other reviews I’m prob going to struggle to get a refund when I ask for one. Robbery tbh, doesn’t really matter how good the product is when the service is diabolical

This has been the worst purchase so far I was excited to get this for my wife and I and that was in September it Christmas in 3 days and still hasn’t arrived absolute bull crap and Scam I might change my review if it ever turns up and I get the actually see and use my purchase!!

Absolute con-artists! This company intentionally sent me the wrong product after a six month wait, now wants me to return the product at my own expense and wait another 3-6 months for them to send me the correct one. NEVER BUY from these guys. I've pledged to write a one-star review every day until they send me what I ordered. I have also contacted our commerce watchdog to try and get action taken against the company, as sending the wrong item then asking me to return it for an exchange is against the law.

This company spent 6 months making excuses as to why they hadn’t shipped my item, then sent me the wrong order intentionally, because it ran out of stock. Now it is refusing to send me the correct order unless I return the wrong order I send them. Please never order from these scammers.

These people are total con artists - the whole thing is a massive scam. I ordered a toothbrush for my husband in November and nothing has arrived - they send daily spam emails and yet nobody has replied to any of my emails requesting an update on my order. Do NOT order from them!!!

Awful customer service. After months of waiting I'm not convinced this company is legit. I've sent multiple emails to the support address and had nothing in response.

The worst company ever !!! Please see all the reviews before making a purchase. I made my purchase on the 14 SEP !!!! And still NOTHING, No brush and fake emails. I requested my money back and was told a receipt would be issued, and even THAT is still not issued. So now I have to beg for a receipt and my money back after 3 months. This company is taking advantage of people who are patient and understands supply problems that occur and actually has impacted the world right now. But they are taking this too far, and I hope more and more people come out and shame this company and their unacceptable practices

Very terrible service. I made a purchase and paid for it in November, but I haven't received the item or the emails. Spam is sent every day about your products, but emails are not answered and commitments are not met. I haven't encountered such a terrible company in a long time!

I have one and the brush is ok. No way as effective as a normal brush, but decided its good for travel. This is where the problems started.

Ordered more heads and a second brush for partner (just for travel). Three months later, the items are still not shipped. They’re clearly having problems making the products. Several of the items got cancelled because they said they aren’t going to make them anymore.

They said they refused these items, but 5 weeks on still no refund. Contacted my card issuer and explained, they said they definitely haven’t refunded it. Only option is to chargeback. And chargeback the whole lot. Unfortunately they’re doing this lots of people, and hoping you delay long enough (several months) where you can’t chargeback anymore.

I got a fake refund receipt email too. The only way to get the money back is via a chargeback.

Sorry guys. It’s basically a scam at this stage. As soon as I had proof of them lying I decided to end things right away.

Buy a sonicare instead and save yourself the hassle.

Edit - “up to 30 days for your refund”. My refund was “issued” well over “30 days ago” and you know you sent me a fake refund confirmation email from stripe. You know it, I’m sorry but you know you are lying.

Placed my order @ 9th September 2021 and paid for it as well the same day.
Now its 14th of December 2021, I have requested refund of my order @ 21st of October 2021, still dont have my money back.
Customer support keeps telling me that money was refunded and I should contact my bank, but I did not recieve any refund to my account and bank cant help me as banks cant see incoming transactions (1 month for money to arrive - i guess not?!). So yeah so far its been complete disaster dealing with this company, no thank you!

** ACTION FRAUD AWARE **

Don’t insult my intelligence and have the decency to reply with a different answer, if it’s going to be the same repetitive answer that you give to every person you have scammed then I know u are blatantly scamming people. REALLY!!!

CHECK EVERY REPLY FROM THEM, ITS ALL THE SAME TEMPLATE 🤥🤥🤥

****** PATHETIC LIES!!!! ******

** IM NOTIFYING EVERYONE ON ALL SOCIAL MEDIA OUTLETS TO AVOID YOUR SCAMMING COMPANY. ** With over 485k follower’s.

** POLICE NOTICE ** POLICE NOTICE**
SCAM ALERT…………DO NOT USE THIS COMPANY… DON’T BELIEVE ANY OF THE REVIEWS WITH PEOPLE SAYING THEY ARE HAPPY……THATS A SCAM TOO..**

SCAM SCAM SCAM SCAM SCAM SCAM!!!!!!!

CAN I JUST SAY THAT I HARDLY EVERY WRITE REVIEWS, BUT THIS HAD TO BE SENT.

I PURCHASED 1x POMABRUSH SET (WHITE) ON 5th DECEMBER 2021.

I HAVE CONFIRMATION OF ORDER THROUGH MY BANK, UR EMAIL & SHOP TRACKING APP. SINCE I PLACED MY ORDER ITS BEEN STUCK ON ORDER PLACED!!!!!!!! NO CHANGE AND NO FEEDBACK AFTER SEVERAL EMAILS SENT OUT.

YOU ORDER SOMETHINGS FROM A SO CALLED LEGITIMATELY COMPANY YOU EXPECT TO BE GIVEN FEEDBACK.

SO AS PER A-LOT OF THE REVIEWS PLS DON’T MAKE THE SAME MISTAKES LIKE THE MYSELF AND THE OTHERS.

I WILL NOW START PROCEEDING WITH REPORTING THIS COMPANY TO A HIGHER LEVEL AS MANY CUSTOMERS ARE BEING RIPPED OFF!!!!!!!!!

SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

*** EVERYONE PLEASE DON’T BE FOOLED BY THIS COMPANY ***

I WILL NOT STOP UNTIL I MAKE AS MANY PEOPLE AWARE OF THIS AS POSSIBLE!!!

I WILL BE BACK AND WILL NOT STOP!!

This company sucks!!! bought my pomabrush when still a project... received it (too late vs promised but I understood as it was a startup)... great toothbrush...
I ordered one more to my wife as well as spares on 07/19....
Then the nightmare... delays, delays, delays... while waiting for this my unit stopped working suddenly.. sent videos and explanation to PB.. finally PB said 09/08 that they would send a replacement... so far I have not received it... I only get repetitive and ridiculous excuses... last one today, after 3 months!!!:

"Hi Pablo,

I am so sorry that you had to wait for the replacement. the replacement is in the stage of getting packed. It will be dispatched around the 16th-25th.

Please accept my apologies.

Stay safe,
Martha"

So funny... 6 to 15 days to pack the brush??? If they comply, as they have sent at least 3 or 4 mails like this with different excuses... it seems that replacing and shipping a toothbrush is more complex than building a Space X rocket...
I´m sad that the customer service and logistics of this company is one of the worsts I´ve ever experienced as I liked the product and in fact I bought more before this nightmare started.....(also I cancelled them after waiting for 2 months)... besides: they send customer satisfaction survey emails where their link to process them do not work!!!

A very wonderful customer support team that is efficient as well as courteous at all times. The delay in delivery was explained to me in a very effective manner.