PomaBrush 

Ordered a whole carbon black set end of April 2021 yo a friend's address in NY. Looks great and worked great then stopped working altogether. Won't charge. Was good while it lasted but hardware is not nearly as reliable as i expected. Too bad

Have ordered in September 2021. All the time there was problems to ship my order due to Covid. In December I asked them to refund my money as I was tired to wait my order. There was this person Martha who was telling that money will be refund in 30 days, it is already 2 months and there is no refund. So please don't order this product. This company is a fraudsters.

4/19/22
I would like to give a positive review, but Pomabrush has done absolutely nothing.
Still no refund… Martha Always tells me my promised ‘refund is in cue’. Seems like more lies and a run around on being refunded over $300.

ALSO IF YOU LOOK AT THE MAJORITY TRUSTPILOT EXCELLENT REVIEWS YOU’LL NOTICE THE REVIEWER ONLY HAS POSTED 1 REVIEW EVER… Pretty suspicious that they are actually legitimate reviews. Trust the many negative reviews.

3/4/22
It has now been 5 months and after continual back and forth with Martha at Pomabrush I STILL HAVE NOT RECEIVED MY PROMISED REFUND.

They just give the run around with excuses such as the system that processes refunds isn’t working and I’ve passed your info on to another department.

Here is my original review:
I purchased 3x Pomabrush on November 26, 2020. I never received them so I emailed the company around August 18, 2021. I was informed that the reason for never shipping is that the colors I ordered were out of stock. Over the course of many months, they should have informed me instead of me having to contact them. It’s been nearly 1 year since they were purchased.
Ultimately I requested a full refund on October 11, 2021. I continue to be told that I will be receiving a refund but still have not received it.
I am warning anyone who is thinking of doing business with Pomabrush to be aware.

11/4/2021 Update
I have repeatedly received promises of a refund from Pomabrush. The last deadline they gave me was today. NO REFUND as of yet. So far this company cannot be trusted.

1/24/2022

Pomabrush continues to inform me that a refund will be issued. Still no refund…

Pomabrush is without doubt the worst company I have bought from in at least the last 20 years.
I ordered a brush in Aug 2021 and paid extra for the Carbon edition with black brush and black case.
Finally 3 months later in November I received a Blue brush and White case without being asked if this substitution was ok for me.
I told Pomabrush that I wanted what I ordered, especially since I paid extra for it but was told that I would have to pay myself to send it back from UK to Hong Kong and then wait more months. I saw other reviews that said they had paid to send it back but then never heard anything again and got no refund so I have kept the unused brush and asked for a full refund.
Pomabrush said they would process a refund but here we are another 3 months since then and still no refund after countless emails.
Do not buy from this company! It is like an expensive lottery where you will probably lose

I cannot tell you strongly enough not to give this company your money. They do not deliver products. They simply steal your money and fob you off for FIVE months that they are going to send you something. However, they never actually follow through. You will simply get an endless supply of useless emails with false promises and assurances about your order being fulfilled soon. PLEASE PLEASE spend your money somewhere else. Poma customer service is simply a web of lies, the fake promise of a possible delivery, and auto-generated emails that say they'll respond to your query in 24 hours or first thing on Monday but what they actually mean is that they won't get back to you till Weds/Thurs at the earliest and even then, it's not to actually respond with confirmed information or a tracking code that might work. This company is a scam.

Update: Even though there's a public reply to this review apologising for the delay, I've still not had any actual update to say I'm going to receive my order, which only validates my review above. This company is all talk, no delivery. And we're coming up to SIX months of 'sorry but delays' excuses from when I put the order in. HALF A YEAR!

Still waiting for order to deliver, emailed customer service multiple times with no clear updates.

This company is a scam!!! We ordered toothbrushes last year in August. Haven’t seen the toothbrushes or the refund they promised us. Now they aren’t answering any emails. Don't buy.

I have a full-on email conversation showing that I got no help from their support team and that they promise delivery dates and pay the refund without ever delivering on this promise. It is interesting that you can answer my review here on Trustpilot but fail to answer my emails.

Ordered some replacement heads on the 20th November hoping to receive them by Christmas. How foolish of me! After being repeatedly lied to about the dispatch dates I have decided today to ask for a refund, just to be told that it will be processed in another 30 days. Knowing the number of times they've lied to me so far I'm beginning to doubt this is even going to happen. They're quick to take your money, that's for sure. I am now stuck with a toothbrush that I've purchased a while ago and no replacement heads, wish I never bothered and bought from an established company instead, but I thought I'd support something innovative. They were probably good in the beginning, but now it's all a sham and wouldn't recommend them to anyone.

Total Scam! Stay Away!

Made my order back in January 2021 ( Contribution ID 1593 ) and nothing yet. Different answers every time I’ve contacted them. They have promised me my brush so many times. They have even said that the brush is shipped and the next time I contacted them, another answer.

I ordered my toothbrush back in November and paid upfront. I still haven't received the toothbrush, nor any information on shipping. I have contacted customer service on their website multiple times to which I always got the response "We're currently unavailable [...] we'll get back to you". I have never been contacted by their customer service, there is no way for me to get any information on when the product will be shipped or how I can get my money back.

Total scam. Put my order in October 2021. Order never came so I applied for a refund. Have been chasing this refund for 3 months and now their customer service person "Martha" has stopped replying. No response on social media and I notice this is one of the few places you can leave a review. I also notice that they only respond to the positive comments here... seems an odd way to run a business only replying to positive feedback

Ordered in Dec 21, shipping delays were initially reported, but since then nothing. No responses to messages, emails, Facebook etc. I would like a refund.

Update. 9 March 22. More emails sent, messages via a vip Facebook group ( that has not approved me to join), no reply at all.

I made an order 24.11.2021. They delayed shipment again and again so after more than a month of waiting i decided to cancel the order. They told me that I need to wait 30 business days to money back. It's 18.02.2022 and I don't have money.

This is scam. Don't buy anything from this thiefs!

EDIT: your replay is b..sh.t I sended about 10 emails and still you send me the same b...sh.t that I need to wait. It 4,5 month from my order!

The brush stopped working in July. 3 months after I got it. Till today I haven't received nothing but promises that it'll be shipped "end of the month". Every month.
I got offered a 20% discount as consolation but hey. Let's be honest. After this I'm not interested.

The brush is just OK. The customer service is among the WORST i have ever experienced. My brush stopped working after less than a year. I attempted to contact them. Despite saying they will be back to you within 24 hours, it was weeks. Someone finally responded by saying they would send a replacement and let me know when it shipped. It's now over three weeks and nothing by silence. Three subsequent emails have been ignored. Had I known this i would have NEVER done business with them.

EDIT - AS THEY HAVE SAID TO MULTIPLE CUSTOMERS THEY HAVE NOT RECEIVED ANY REPLIES FROM ME. I HAVE AT LEAST HALF A DOZEN AUO REPLIES FROM THEM ACKNOWLEDGING RECEIPT OF MY MESSAGE TO WHICH I RECEIVED NO REPLY. SO EITHER THAT HAVE AN INCOMPETENT EMAIL SYSTEM OR THEY IGNORE CUSTOMERS. NEITHER IS GOOD.

A very clever scam
The toothbrush itself barely cleans your teeth. So from a product perspective, it just isn't worth the cost of postage, let alone the £100+ to pay for the product.
Then there's customer service. If you've ever had the pleasure of speaking with Martha you will realise she is well versed in diffusion tactics. She comes across well and helpful, but given I am 4 months into waiting for a refund due to a faulty product something tells me this is rouse.
Please do not support this terrible company.

SCAM SCAM SCAM AVIOID AT ALL COST.

Ordered a brush however didn’t get shipped for a very long time, decided to cancel and ask for a refund. It’s been 2 months now and still nothing. you can see by there standard response to any bad reviews is the same. I have reported them to my back as a scam/ fraud.

My pomabrush is not working anymore, I tried to contact the support in December 2021 and then at the end of January 2022 but no answer from them...

I have been waiting for over 6 months for a warranty replacement brush after mine randomly broke. I have had to chase customer service up regularly as there have been no updates!

Ordered over a year ago, still no brush. Don't order here!