PolyPads Reviews 

Never arrived

Great customer service and very fast shipping

Quality product!
We’ve used PolyPads on our horses for over 20 years!
Rides well, fit well, wash well… fabulous.

Order tool a long time to arrive nearly a month!, emailed multiple times with no reply or update on when my order will arrive. I wrote a comment on their Facebook page about this and then received an email to say it had been dispatched.
Lovely numnah but awful customer service. Will not order again unfortunately

Smooth experience from ordering online to delivery at the doorstep.

I had heard they had shut down but obviously just gossip as received my bespoke polypads within 2 weeks of ordering and in plenty of time for HOYS. They’re stunning!

Absolutely appalling company to deal with customer service is non existent, I made an order 3 months ago and still waiting, I’ve emailed countless times with no response, I now want a full refund no as completely exhausted my patience, if anyone has any advice on how this can be done I’d be very grateful.

Great item quick delivery good quality thank you

First saddle pad I have used that my saddle hasn't slipped while riding

Great dog beds and quick delivery; thank you so much - so well made still have some going that we had for our previous dogs around 10 years ago!

5 week delivery. Not ideal.

Terrible took 2 months to receive our saddlepad I tried to contact them multiple times but was ignored promised to refund postage but haven’t done that either . Not acceptable at all really

Excellent quality and I realise they are custom made but the wait was a little too long.

Exactly as advertised. Can't beat proper PolyPads👍🏻

Product is lovely but took a lot longer than expected and communication was poor.
I tried calling the number on the invoice which didn’t work, mobile on website not available, no reply to emails or facebook messages.
Very strange but eventually the items just arrived.

Can’t fault the quality of the products. Each is custom made to order and so it takes longer to receive items than one that’s ready made and picked off the shelf. I have made orders on three separate occasions over the last three years and I have had to same experience each time, with the item taking longer than stated on the website. On each occasion I made an enquiry for an order update which is answered only once the item has been made and is ready to ship. I need to learn to be patient! Rest assured, the items have always arrived. If you want a quality custom made polypad this is what you have to do!

Absolutely stunned with the fantastic customer service
I ordered the wrong colour and they changed it for me and also messed them around and changed my mind A LOT
They were brilliant
And when my item arrived I was over the moon
The quality is beautiful and I am very pleased with the colour
Even better - the fit is fabulous on the horse and for the saddle
Very very good product
I am ordering another one (or two or three) as soon as I get paid

Order took 37 days to arrive. In that time Polypad were uncontactable. They phone numbers on the website didn’t connect. And they didn’t respond to my emails. Poor customer service. Very disappointing as this was for a birthday gift which was missed

Still waiting on a delivery from the 2nd of June!!! I already own a few polypad saddle pads and can’t fault them brilliant products. However I was informed 7-10 days for a delivery and here we are nearly a month later, still no sign 😔. I emailed them and I got a response saying there was a problem with the embroidery and they would prioritise my order and would give me a notification when it’s being shipped however that was a week ago and there still has been nothing.