Product now discolored , washing off in patch’s.Some areas good. Bird droppings washing of easily but generally poor visually Product has deteriorated in appearance to patchy off white and grey, comp... See more
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See what reviewers are saying
Great products and super fast delivery. We used Cretex Rapid and found it perfect for the repair we needed. Thanks
Company replied
We were looking for quotes for the refurbishment of our workshop floor. Polycote stood out straight away as their communication was excellent and their sales rep who visited our site was extremely kno... See more
Company replied
I bought their rust killer to prevent further deterioration of metal work surrounding an above ground swimming pool. The 1litre size was quite adequate and did the job as described. I'm hoping the pol... See more
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Company details
Written by the company
Polycote UK LLP was established in 1991 from the belief that quality maintenance products and services should be available to all at competitive prices. Our extensive industry experience has lead to the development of a range of technically advanced products to meet our ideal of “Maintenance Made Easy”. Our commitment to, and achievement of this principle has built Polycote into a financially stable, profitable, growing company that is the choice for thousands of individuals and companies. We supply an entire range of specialist building maintenance products, many of which are totally unique. Our practical knowledge of the building maintenance market has enabled us to engineer a range of products designed to make maintenance easier for you. Polycote UK LLP is a dedicated, active and supportive company that raises the bar in resin flooring installation. We have multiple approved installation teams that cover the whole of the United Kingdom for almost every type of installation. With full technical back-up on all products, you can rest assured that we will do everything we can before, during and after your installation to ensure everything runs smoothly, with as little downtime and aggravation as possible, and in the most competitive way.
Contact info
Centre Point, Wolseley Road, Woburn Road Industrial Estate Kempston, MK42 7EF, Bedford, United Kingdom
- 0800 9800852
- uksales@polycote.com
- polycote.com
4.5
Excellent
254 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant products do exactly as they…
Brilliant products do exactly as they advertised
Any advice needed with application quickly given
Thanks
25 May 2021
Unprompted review
Reply from Polycote
Hello John, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
Very helpful customer service and technical support.
Very helpful customer service and good technical support, very patient when we phoned several times to query which was the right products for us. Gap filler worked very well though we did underestimate the amount we needed. The concrete surface paint was very easy to apply, a good colour and covered a large area. Not the cheapest products in this type but you get what you pay for. Our only negative is the delivery company did not keep us up to date with delivery dates and times, but both orders delivered intact.
25 May 2021
Unprompted review
Reply from Polycote
Hello Mr & Mrs Crater, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
They supply excellent building products…
They supply excellent building solutions in areas that others cannot. Good company and good advice when needed regarding the products
19 May 2021
Unprompted review
Reply from Polycote
Hello David, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
Needed some advise on sealing my…
Needed some advise on sealing my exterior sandstone gable end,polycote were very helpful, and they recommended A product called Stone guard, have only just applied it, but it went on well,and covered easily with 2 coats, well done polycote would use them again
19 May 2021
Unprompted review
Reply from Polycote
Hello Robert, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
I bought Well known garage floor paint
I bought Well known garage floor paint. I did what it said on the tin but the tin of paint didn’t do what it said. Ok floor dry tick floor clean tick floor dust free tick concrete in great condition tick. That’s where the ticks end. After a few days to let paint cure I walk on it to find that just walking on the floor was removing the paint total disaster. I managed effortlessly to remove the paint using a jet washer. Ok this is we’re Polycote came to the rescue they advised me in the correct paint to use and how to use and gave me loads of technical help. Purchased there paint arrived next day easy to apply two part paint two costs being honest the first coat was solid fixed tried to scuff it no chance but still gave it a second coat brilliant just brilliant and it did what it said on the tin. Amazing stuff thanks
19 May 2021
Unprompted review
Reply from Polycote
Hello, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
Fast
Fast, efficient and very professional service with product delivered as promised.
19 May 2021
Unprompted review
Reply from Polycote
Hello, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
Great prompt service,an excellent…
Great prompt service,an excellent product.
Cretex EP
19 May 2021
Unprompted review
Reply from Polycote
Hello Calvin, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
Shropshire Grade 2* renovation
Shropshire Grade 2* renovation. I can recommend Polycote; I have had a very good experience. I researched the Damp Proof Course 2 part concrete primer. I then phoned their technical sales. They were knowledgeable and helpful. The product was delivered the next day. Application was simple provided you have the correct mixing equipment. The product cured as advertised and it now forms a DPC barrier beneath my final floor build up. Thanks to Clayton and his team at Polycote. Hugh
8 January 2021
Unprompted review
Reply from Polycote
Hello Hugh, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share please send these to uksales@polycote.com.
We hope to work with you again, in the mean time we wish you all the very best for 2021.
Great customer service, knowledgeable staff
Have ordered two items from Polycote over the last few months. Firstly degreaser for our workshop floor, prior to painting. Given the condition of the floor it worked perfectly. It was recommended to us by Vincenzo who was very helpful, efficient and polite. The second product was roof sealant which appears to have solved the problem.
Great company to deal with, helpful and knowledgeable. Thank goodness customer service is not dead.
3 December 2020
Unprompted review
Reply from Polycote
Hello Anna, Thank you for your review - We really appreciate your feedback and are always looking to improve. If you have any pictures that you would be happy to share.. please send these to uksales@polycote.com.
Thanks Again :-)
Product failed! do not use!
Ordered 5 tubs of Jointex XFH, laid with no issues. Ordered a second batch and the product changed colour once poured and cured. Polycote have no idea why this happened, they replaced the 5 tubs, however our client was not happy the problem wouldn't happen again, as the manufacturer was unable to answer why it happened in the first place, so made us pour the product thicker to stop this bleed through happening again. We asked Polycote to supply another 2 tubes to cover this as we had paid all the labour costs to change this, they point blankly refused, saying it was a client change and not their fault, I asked what if we'd poured it the same thickness as before and it changed colour again what would happen then? we would have to pay labour again to change it. Customer service just didn't care, and said it was a client change of spec and they are not responsible. Had the product not failed in the first place we would not be in this position. USE WITH CAUTION BECAUSE THEY DON'T CARE ABOUT THERE CUSTOMERS!
14 August 2020
Unprompted review
Reply from Polycote
Hello,
We are very sorry that you feel the need to post a bad review of our company however, I would like to point out that we do care about our customers and we are always looking to improve. As we have discussed many times over the phone, we do not understand why the product changed colour however, when we tested a unit from the same batch at our office the product cured absolutely fine and with no problems at all. After nearly 3 months of the trial being laid in 3 different applications/conditions the product is still absolutely fine with no discoloration at all. From this we can only presume that the conditions at the time of when you laid the product affected the end result. We have offered to send you samples of the product we tested to prove this.
Even though we do not believe this was a product fault we still chose to completely replace the product FOC as a gesture of goodwill and the only reason we charged for the extra 2 units is because the joints you were filling needed more material due to their size. This is outside of our control and is not something we can be expected to supply FOC.
If you wish to discuss this matter further, please don't hesitate to contact our team.
Best Regards - Customer Support Team
I had a new roof installed and the…
I had a new roof installed and the builder selected the wrong colour tiles. When I returned to the property I clearly wasn't happy. We contacted Polycote and spoke Vincenzo. He recommended a the Roof Tile Coat paint that could be used to paint or spray onto the tiles. It worked a dream and the finished colour was even better than the original tile colour we had expected. Good service too as the courier damaged the first shipment in transit and another was promptly sent out. Thanks!
3 July 2020
Unprompted review
Reply from Polycote
Hello Leigh, Thank you very much for your feedback. We appreciate your comments and we are very pleased that you are happy with the final outcome. We are always looking to develop and improve our service and we look forward to working with you again. If you have any pictures that we would be happy to share with us we would love to see them - Please send them to uksales@polycote.com.
Best Regards - Polycote UK
I used Polycote to epoxy some floors in my garage.
I used Polycote to epoxy some floors in a restaurant about 2 years ago and the results were great, although we had a few teething problems at first; the results were great and the Flortex Freeflow covered over every imperfection in our concrete.
I decided to use them again for a home project and have e-mailed many times to ask advice on various technical issues i ran into and have found them very helpful.
The products are very good and the staff friendly.
4 April 2020
Unprompted review
Reply from Polycote
Hello Jacob, Thank you for your review - We really appreciate your feedback and are always looking to improve. if you have any pictures that you would be happy to share.. please send these to uksales@polycote.com.
Thanks Again :-)
Very good quality products
I bought all the products I need to fix the floor in my brewery, products are really good quality and the sales team were very accommodating with the delivery.
The only thing it was before purchasing I needed some advice and reassuring about the products and it took a bit longer to get the information. However the advisor was extremely knowledgeable and helpful
1 January 2020
Unprompted review
Reply from Polycote
Dear Customer, Thank you for your feedback. We take all our reviews seriously and give careful consideration as to how we can improve our customer experience. If you have any pictures of the area you have completed we would love to see them - Please email them to uksales@polycote.com. We look forward to working with you again and in the mean time we wish you all the very best for 2020.
Polycote Customer Support and Improvements Team.
Seamless ordering
Seamless ordering . Confirmation , invoice and goods all came as promised and quickly
Great
Products very good
28 October 2019
Unprompted review
Reply from Polycote
Thank you very much for your review / comments. These are always appreciated and I hope we can deal with you again soon. If you would be willing to share any pictures of the final works you have carried out, we would love to see and use them. As another thank you, your name will be entered again(for the 2nd time) into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
Placed order with polycote yesterday…
Placed order with polycote yesterday afternoon after speaking to very helpful and knowledgeable staff, received order this morning before 10 am. Wonderful service, pleasure to do business with.
Highly recommend company.
27 September 2019
Unprompted review
Reply from Polycote
Kevin - Thank you very much for your review / comments. These are always appreciated and I hope we can deal with you again soon. If you would be willing to share any pictures of the final works you have carried out, we would love to see and use them. As another thank you, your name will be entered again(for the 2nd time) into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
I asked you to contact me gave my…
I asked you to contact me gave my details for a job - nothing
25 July 2019
Unprompted review
Reply from Polycote
Dear Customer, We are very sorry to have failed to respond to your enquiry and you have felt the need to leave this review of our company. We strive to respond to our clients as quickly as possible and I would like to look after your enquiry personally. if you would be happy to provide your detials to us/me again I look forward to working with you. My email address is zach.britchford@polycote.com.
Quick service and good value
17 July 2019
Unprompted review
Reply from Polycote
Thank you very much for your review / comments. These are always appreciated and I hope we can deal with you again soon. If you would be willing to share any pictures of the works you have carried out, we would love to see and use them. As another thank you, your name will be entered again(for the 2nd time) into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
Reply from Polycote
Thank you very much for your review / comments. These are always appreciated and I hope we can deal with you again soon. If you would be willing to share any pictures of the works you have carried out, we would love to see and use them. As another thank you, your name will be entered again(for the 2nd time) into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
I spent over £100 on Wetterflex and the…
I spent over £100 on Wetterflex and the tin which it came in was so battered, I am surprised it did not burst. I am awaiting a reply from Polycote.
10 July 2019
Unprompted review
Reply from Polycote
Hello Diane, I am sorry to hear that you have had an issue the delivery services provided by our third party services. Obviously the way they handle our parcels is outside of our control, however we understand this is for us to take up with them and improve the service. We are very happy to replace the product immediately and collect the other unit to save you disposing of the contents. Please contact our sales and technical helpline on 01234 846400 to organise this.
However, we do appreciate your feedback and take it seriously when there is a complaint. again, we thank you very much for your review / comments. I hope we can deal with you again soon. If you would be willing to share any pictures of the works once they have been carried out, we would love to see and use them. As another thank you, and your name will be entered again into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
Excellent service
Ordered easipatch at dinner time, delivered the next day, cannot fault that sort of service.
9 July 2019
Unprompted review
Reply from Polycote
Thank you very much for your review / comments. These are always appreciated and I hope we can deal with you again soon. If you would be willing to share any pictures of the repair works you have carried out, we would love to see and use them. As another thank you, and your name will be entered again into our monthly prize draw. Please send them to uksales@polycote.com with your name and postcode.
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