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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the items are well-made and effectively improve vehicle handling and ride comfort. Many appreciate the ease of installation, often mentioning that the products are simpler to fit than alternatives. The service is frequently highlighted as excellent, with people commending the fast delivery and helpful communication. However, some customers also noted issues with delivery, experiencing delays or a lack of tracking information. A few people reported that some parts had slightly different sizes, leading to varying fitment experiences. Additionally, there were occasional mentions of complications with international orders, including unexpected duties and return shipping costs.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and excellent fit of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Service

People report positive experiences with the service. Customers consistently praise the excellent and swift... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery times,... See more

Order

Clients share positive opinions on order. Many customers praise the simple ordering process, quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with there sales team who were extremely informative and very helpful. My jaguar xf bushes arrived next day. Since fitted they have totally transformed the handling of the car were cheaper than... See more

Company replied

Rated 5 out of 5 stars

Fantastic service - my enquiry email was replied to swiftly by Greg who confirmed the bushes would fit. I found the installation videos very useful and the delivery time was fast too. Will definite... See more

Company replied

Rated 5 out of 5 stars

Easy to order, web site a little confusing as to amount you are ordering, best thing about these is you dont need a special tool to insert them they just push in with a little tap with a rubber hamm... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. The product I brought was out of stock at the time of despatch. I was contacted quickly and offered for some to be made and cured over the weekend. Due to needing this product by a... See more

Company replied


Company details

  1. Auto Parts Manufacturer
  2. Manufacturer

Written by the company

British Made for over 40 years, Polybush Polyurethane suspension bushings, last 4-5 times longer than rubber alternatives. Polyurethane doesn't have to be just for race cars, our best-selling bushes are for the humble Ford Fiesta! Increase ride quality, reduce tyre wear and MOT costs with Polybush.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

very prompt service

i went on the website found the items i wanted done the order by 11.30am and it arrived by 13.30 the next day awesome service ! i will be using again definitely !!

10 March 2025
Polybush logo

Reply from Polybush

Thanks for your review. We're happy it was a smooth service.

Rated 5 out of 5 stars

all good

all good, fits well. handling is far better.

17 February 2025
Polybush logo

Reply from Polybush

Brilliant, thank you!

Rated 5 out of 5 stars

Much better than OEM

Much easier to fit than OEM bushes, handling feels better in general but especially on the motorway, and my daily now feels more stable when towing. Only drawback is they are a bit squeaky, only at slower speeds, mainly over speed bumps or on rough ground.

10 February 2025
Polybush logo

Reply from Polybush

Thanks for your review.
If the squeaking doesn't go away over time (due to containment when installing) please give us a call & we can run through a solution specific to your needs.

Rated 4 out of 5 stars

Ordering parts

The chat line was very useful when ordering parts for a classic car. Shame not all the parts were available.

3 February 2025
Polybush logo

Reply from Polybush

Thank you for the review.

Rated 3 out of 5 stars

I got the new bushes quickly but the…

I got the new bushes quickly but the real problem was that the bushes I fitted about two years ago had worn out and failed the MOT after less than 6000 miles!! Hardly what polybush claims in the advertisement.

13 January 2025
Polybush logo

Reply from Polybush

Hi John, We'll email you directly to resolve your problem.

Rated 4 out of 5 stars

Great ride, hard install

The bushes have resulted in a great ride, firmer than OEM but still keeping the comfort.
Only complaint is the main bushes are just a bit oversized meaning they’re a nightmare to put in. The arms need heating rather than loads of washing liquids and a push as suggested. The garages have commented this has been the case with all the sets received recently

8 January 2025
Polybush logo

Reply from Polybush

Hi Mike, some of the bushes are oversized as they have a bonded tube. These bushes are designed to be pressed in (you can use a vice). We do this so that the material twists as the arm moves rather than the tube twisting in the material.

This gives you a longer service life and reduces excess squeaking etc.

We do not advise heating as this could well burn the bushing, leading to increased bushing wear & alignment changes.

Rated 5 out of 5 stars

Great Company

Staff really helpful when trying to find the correct item. And facilitating me collecting the items rather than posting. Bought for numerous vehicles of mine. And will continue to.

4 December 2024
Polybush logo

Reply from Polybush

Thank you Robert!

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