Poly & Bark Reviews 

195
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning design and exceptional quality of the furniture, noting that pieces like sofas and chairs are exceptionally comfortable, sturdy, and well-constructed for everyday use. People also appreciate the seamless online ordering process and prompt delivery services, which frequently arrive on time and in pristine, perfect condition. However, some customers also noted frustrating experiences regarding unhelpful customer service responses and troublesome delivery complications in certain areas. A few reviewers additionally mentioned challenges with unexpected storage fees or delays, along with occasional issues concerning cushion wear over time.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the high quality, comfort,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent craftsmanship, sturdy frames,... See more

Delivery service

Consumers find delivery service to be positive, noting that orders frequently arrive quickly, on time, and in... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are heavily divided regarding... See more

Order

Reviewers highlight positive aspects of order, noting that the online process is seamless and easy. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Verity leather chair from this company and am very happy with it. It's very sturdy and just the right size for my apartment. The leather is very nice in the Navy and it's also super comf... See more

Rated 4 out of 5 stars

The couch itself is very nice, I love the solid frame and the cushions are firm and feel quality. The only reason for four stars is the shipping company used was atrocious. They canceled on me with le... See more

Rated 5 out of 5 stars

We purchased 3 sofas from Poly & Bark: the Napa 72" Apartment Sofa in Midnight Blue, Nolita Sofa in Nightfall Blue, and Lucerne Left-Facing Sectional with Extra-Wide Chaise in Distressed Green Vel... See more

Rated 5 out of 5 stars

I ordered four oak and tan leather dining chairs for a vintage circular oak claw-foot table I owned. The chairs are magnificent and far exceeded my expectations! They have a slightly curved padded bac... See more


Company details

  1. Home & Garden

Written by the company

"At Poly & Bark, we have designed a better furniture and home decor buying experience. Better quality materials, beautiful designs, a responsive and helpful customer care team, fast & free shipping, and a 100-day risk-free trial in your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(195)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Green Modern Sofa

Getting a fabric swatch was key to make sure the color was right. Ordering online was easy. I was kept updated on the status of my sofa order. The delivery process was great. Kept informed on the date. On the delivery date I could follow the truck online and knew exactly when it would arrive. Guys were great in unpacking and setting it up. Love the new sofa. Well made, with great cushions, I would definitely order from Poly and Bark again.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful dining chairs

I love Poly&Bark. As a designer, I try to source quality furnishings at a reasonable cost, and they always hit the mark. I bought 6 new dining chairs for my own home, and love them. The dark chocolate color is beautiful and easy to clean, and the shape of the chairs are comfortable and easy on the eye.

10 March 2026
Unprompted review
Rated 3 out of 5 stars

Brown Velvet Swivel Chairs

The set of swivel chairs look great, but I’m not sure they’re really worth the price. The delivery part could’ve been better — we ended up having to bring the chairs down ourselves since the delivery team doesn’t do that. Overall, I probably wouldn’t buy them again because the quality just didn’t match what I expected.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Smooth Ordering and Quick Delivery

The ordering process was seamless—we placed our order online and received the couch about three weeks later. It looks beautiful uncovered, though we usually keep it protected since we have two small dogs and want to avoid scratches. As for comfort, I’d say it’s fair.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Cocoa Brown Essex Sofa

We ordered a brown leather sofa. Very happy with the order! Sofa is great quality and perfect size. Well-made. The order arrived very quickly. Overall, very satisfied and would recommend.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

In stock and ready to ship

The purchase experience was easy and the sofa was actually in stock and ready to ship! My leather sofa is high quality for the price point and is very comfortable. I will shop with Poly & Bark again.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Living Room Furniture

Everything was seamless. The ordering process was easy, and the delivery of a couch and two chairs to our living room was perfectly smooth. We are enjoying the style and comfort of our new furniture.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

The sofa is incredible!

The sofa is incredible! So comfortable and made very well. The communication and customer service is great! I highly recommend doing business either this company!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Great sofa

Great sofa, very comfy. I think it’s going to hold up well. The fabric is soft and has visual depth.
Price was great, delivery was fast. All we had to do was install the legs. Easy!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous! Great quality for the price!

Fast shipping and product matched description and quality is as expected! Love this piece and I know it will last years and will only look better with age. My Frenchie has a sensitive back and I wanted something for the end of our bed that was both stylish and functional he could use to jump up and down. The minor scuffs he has already put on it have only added character and depth and I am very pleased with this purchase.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The quality of this leather sleeper…

The quality of this leather sleeper sectional is outstanding. The construction is sturdy and the materials are comfortable and soft. We love everything about this couch. It beats everything we have seen at our local furniture stores.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

I’ve never seen a more responsive…

I’ve never seen a more responsive customer service center. I contacted them multiple times & they were always polite and answered my questions. I ended up exchanging my couch and the process was seamless. Great quality in both items!

12 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look