Polly On A Pole Reviews 24

When I contracted Lyme disease, my pain tolerance took a massive hit and made many positions the pole pole physically unbearable. I've tried grippy clothing from a few brands, but this pole wrap is genuinely the first thing in years that has made training feel both safe and accessible to my current body/needs. I am over the moon to be back to one of my favourite sports. <3 What's more, there was an issue with my original order and Polly personally went out of her way to sort things out. She asked questions, was interested in understanding what went wrong, and did everything in her power to find a solution. She was so kind and patient with me. Definitely an exceptional experience on my end. All in all, I look forward to enjoying this product for a long time to come and sharing the small business with my friends. (: Highly recommend!

Had to return my first order as it didn’t fit. Excellent customer service, really responsive and arranged an exchange quickly. Great prices. Would definitely be using again x

As a pole newbie I was initially apprehensive about buying from Polly due to the returns policy wording about intentional returners.

I'm rather oddly proportioned and often end up returning a majority of anything I buy online.

However Polly provides plenty of guidance on sizes and additional advice via email.

I bought 3 outfits, including a custom made one (Fenella Marie) and they all fit!

First time I've never had to return anything :)

I'll definitely check this site first for any future purchases. I love my new polewear!

Thanks Polly

I’ve known Polly for over 4 years now and she has always been amazing to work with. I’ve seen her build Polly on a Pole from the very start, and she’s so passionate about what she does. She genuinely cares about people and always goes the extra mile to give a personal, thoughtful service. A truly lovely small, owner-led business, and one I’m very proud to support!

I have ordered from Polly numerous of times for pole shorts and tops, and am always so happy with what I get. As someone who prefers shopping pre-loved and who cannot always afford brand new pole wear, Polly on a Pole is my favourite place to look!

I don't normally write reviews but i really think the customer service Polly provides deserves me emerging from the shadows and leaving a review. As recently ordered pole wrap and I accidentally mixed up my new address with my old address post code. I had only realised once I was notified it had been processed and got a notification from the delivery company. I quickly emailed Polly but was aware it might not be possible of changing it. Polly was SUPER quick at getting back to me and sorted out the postal address. Her customer service is amazing!

Ordered a red velvet bodysuit! Absolutely loving it! Very good quality and a fast delivery time! Polly on a Pole never disappoints! Will definitely order again when another set catches my eye.

Really good value pole grips and lots to look at. We have the same name and I think this is why Polly sent me a branded pen for free with my order, love it!

Polly has been very helpful with resolving a missing package problem after the parcel got stolen from where it was delivered to by Yodel. She got back to me almost immediately, liaised with Yodel, and kindly held on to a replacement set until I had a police report number to forward to Yodel. Just got the replacement set, and it is beautiful. Thank you very much :)

Fast but terrible customer service.
Did not provide me with tracking information, delivery took way longer than the advertised 21 days for international shipping, which caused me to no longer be able to use/get the item as I am no longer at that location. I already ordered everything long enough in advance but did not meet their own expectations. Does not offer refunds or would cover the extra cost I have now to ship it to my current location

What a lovely business to deal with! Great website with lots of choice, honestly described items. Fantastic customer service and communication too, Polly went out of her way to help me. My items arrived quickly, were even nicer "in person" and the fit advice I received was spot on! Beautiful set, in brilliant condition, delighted. I can't recommend Polly On A Pole highly enough! Thank you Polly!

Im so glad I found the store, Ive been buying from Polly now since it opened and it gets better and better with so much new stuff added alll the time. Really fast answers when I have had questions. Not had a problem yet but I know it would get sorted if I did.
Have saved an absolute fortune as I am always buying stuff I absolutely love it!

I bought a bodysuit, and the webpage specified that it was "like new". I have received it, and it is broken on the two sides and poorly sewn by hand. I have written an email complaining and nobody has answered me. It has been an awful experience; I do not recommend buying here.

For transparency, I happen to know Polly personally and I think she is runs an excellent business. (I’ve been running various small businesses for 45 years.) We discuss opinions and ideas about each other’s businesses and she has a very level-headed approach. Polly On A Pole is a well thought out, imaginative and customer-focused enterprise in my view.

I cannot recommend Polly On A Pole enough!!
I have made many purchases (all with ease) from Polly. She is amazing.
Great communication, speedy delivery and nothing is too much trouble. In fact, I'd say that Polly goes above and beyond!!

Tried to buy a set from this business. I had asked to swap the bottoms with a other pair that had more coverage, still the same set, brand and design but just different bottom types and a size up as that's what was available. Polly said she would mix the sets for me but was going to charge me extra (which I didn't get why but still would've obliged) then continued to say that the returns policy wouldn't be applicable if I purchased this item because it was mixed sizes... But Polly sells tonnes of other sets in mixed sizes? I replied about this and she said that she's made that decision because she's changing it for me? You would have thought she would have wanted the sale as either way it's a set sold and one bottoms left, felt like she was being difficult for no reason and unreasonable taking away the returns policy for me just because she wanted to when there's tonnes of other mixed size sets on the site included in the returns policy. I would have purchased if it wasn't for this, bad attitude.
Avoid, terrible customer service.
*Her response is untrue also, claiming to have "name calling and irrational insults" thrown at her which is completely untrue, I called her unreasonable and unhelpful. Even based off of that Polly exaggerates and won't own up to herself being unreasonable. Her response also goes on about splitting the set but they all matched and my issue was her taking away my returns rights which she had no reason to and doesn't address this in her response.

Brought the pole wrap for my chrome x-pole stage. It’s up in the conservatory and remains both cold and covered on condensation through the colder months. Took a chance on the wrap so that I can train at home. Complete game changer. Super grip and I can remain covered. I train in leggings and long sleeved tops and have no trouble with grip. It’s stays in place. Brilliant buy

Unfortunately I can only give a 1 star! Bought a pole set and a small hole appeared in the bottoms and a rip in the strap. Polly on a pole can't stand over it! If you buy clothes off any other company and this happens it is easily rectified, wore once and it shouldn't be happening. I'd advise people to go elsewhere and buy quality pole sets

Would highly recommend lots of amazing pole items in excellent condition at a really reasonable price, super friendly customer service happy to answer any enquires

Fabulous seller, items described perfectly
Would highly recommend to family and friends

I have bought a few pole sets from Polly via her Facebook page. I have always been extremely happy with purchases & items are usually sent very quickly. Polly takes the time to photograph all her items very well, which is great because you can really see how really good the condition is of every item.

I have only had 1 item which never got delivered by Evri. I contacted Polly, to say that I hadn't received it yet. We communicated well, so that Evri could carry out their investigation. When that was done & still no sign of the grippy leggings, Polly refunded me immediately. This was obviously out of Polly's control. I would be very happy to purchase more items in the future 😊