Was on the bus trying to use free spins on Reactoonz before they ran out at midnight. They never credited. Chat put me at position 18, and when someone came on they pasted the promo activation steps I... See more
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I was a bit skeptical first because of some bad reviews online but decided to try them anyway. Deposited 50 bucks, got lucky on some live blackjack and ended up with 400. The KYC process was actually... See more
I requested a small withdrawal of €22 following a short session. The account showed under review for nearly 48 hours, then the audit information seemed outdated. I sent the requested information throu... See more
This is a decent site if you play on desktop but the mobile web version is honestly pretty bad. The layout is all messed up on my iPhone and sometimes the spin button gets cut off by the bottom naviga... See more
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There were barely any live tables open…
There were barely any live tables open after midnight. For a casino that puts it on the front page, finding a free seat in the doctor's waiting room was next to impossible.
I raised case #3720 about a £17 that…
I raised case #3720 about a £17 that had been on review three days. Got told it was with the payments team and I'd have an update in 24 hours. That came and went. Messaged once again, new agent, no record of the promised update, started the clock afresh. It's the resetting that gets you, every contact feels like it wipes the last one and you're back at the beginning.
I contacted support through live chat…
I contacted support through live chat because the cashback excluded most of my play. The answer didn't solve anything and arrived much later
I've been waiting on the withdrawal for…
I've been waiting on the withdrawal for two days with no update at all.
Revolut deposit never credited
Revolut deposit never credited. That was disappointing.
The platform seemed normal until the…
The platform seemed normal until the game search hardly worked.
£12 has been held with no updates.
I got two conflicting stories from two…
I got two conflicting stories from two agents about the same £55.
Was on the bus trying to use free spins…
Was on the bus trying to use free spins on Reactoonz before they ran out at midnight. They never credited. Chat put me at position 18, and when someone came on they pasted the promo activation steps I'd already followed. Said they'd escalate and email me. No email, and the spins were gone by the time I got home. A whole evening chasing something that was supposedly a gift.
I had a rare good run on Fishin'…
I had a rare good run on Fishin' Frenzy, up about £120. Went to cash out and the withdraw button was hidden behind the keyboard on an old iPhone 8, no reaching it in portrait. Turned the phone sideways and the page reloaded and logged me out. Back in, requested the £25, and it sat pending more than a week. It paid in the end with no issue on the amount, but reaching a button shouldn't be this much of a puzzle.
I requested a small withdrawal of €22…
I requested a small withdrawal of €22 following a short session. The account showed under review for nearly 48 hours, then the audit information seemed outdated. I sent the requested information through live chat. The next message asked for something different, which completely killed my trust.
The balance stopped updating after the…
The balance stopped updating after the round.
Registration took two minutes
Registration took two minutes, and that part was okay. The first £42 withdrawal has taken a week and counting, and that gap tells you exactly where the effort's gone.
recently played empty once again.
£50 has been pending for six days now.
Deposit displayed twice
Deposit displayed twice, took the whole weekend to get the duplicate back.
I lost a £46 round and received no…
I lost a £46 round and received no refund.
The account looked easy to use until…
The account looked easy to use until the response was obviously copied and pasted. Even the FAQ failed to explain what was happending.
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