PoliHome Cyprus Reviews 

Worst customer service ever. They never answer their phone. You have to go to the store if you ever want anything! The furniture was fine but they as an intermediary they are really bad. They don’t care for their customers. They also made a mistake on my order and blamed it on me of course!

I am very disappointed and frustrated with Poli Home company and the disgusting customer service.
The reason why I picked Poli Home is it looked professional and a company you could trust especially as well from the prices some are reasonable and some pricey. BUT this isn’t the reason so
please before you purchase anything please read this and take my advice. First of all i purchased a bed that showed available on the website at the beginning of July so I purchased it there and then. Throughout the purchase I didn’t receive any updates at all even the tracking on line is a waste of time as it turned out to be faulse information. I had to call them 2-3 times each month for updates as the bed still hadn’t been delivered. ( bare in mind you are on hold waiting on the line for 10 minutes minimum before they take your call )
Turns out the bed wasn’t available in store and that they had to make it from scratch in Greece. I wasn’t pleased by this as I needed the bed ASAP as I had people coming to stay. I asked them each phone call a rough estimate time for it to be completed and then delivered. Let’s put it this way the customer service had no clue on how to deal with my situation or to solve a solution due to the bad service from the company. For example no offering to reimburse the delivery or to give the extra service of building the bed on delivery.
This as you can imagine got me more frustrated. So this bed that I needed and loved due to purchasing it in the first place I started to no longer want it, as it caused stress as I had to find and spend more on a solution due to my situation as they didn’t keep to their schedule etc.
It is now beginning of November and just delivered! BUT they didnt give me a heads up that it was going to be delivered today no. I had 20 minutes to get too my home and have the bed finely delivered.
So my ADVICE is the website looks great etc but if you are going to purchase anything, it’s best to call them first hand and see if they have in stock other wise it will take like me over 5 months !! Or don’t order ANYTHING at all from here.

Charged 400 euros for delivery for a sofa and a bed which they unloaded in 5 minutes in the street. Complete ripoff. The cost of delivery was more than the bed

I didnt even buy the furniture due to their horrible behaviour. I went to the shop in limassol and the employee was rude and dismissive, telling me to just order the furniture online. I was so upset that i just left. If this is the behaviour before you pay them, i wouldnt want to be chasing after them for any issues regarding the furniture. Rude, very rude.

Ordered on line a vanity unit. They took my money and then I waited and waited, chased and chased. Eventually it arrived - damaged it had not been packaged properly by Polihome and so the items fell out. Contacted Polihome, sent photos - no response. I will NEVER buy from them again.

THEY ARE UNACCEPTABLE.STAY AWAY..DON'T TRUST THEM

Very bad customer service, especially delivery. Low quality of furniture. Never again

Unprofessional, we order beginning of February and still waiting for the items to be delivered
I have never experienced such a dreadful service ever before with any company
Very disappointed

Their prices are fake. We tried to buy a bed and mattress, but once we started the purchase at the counter they started added extras that weren't included in the price tag...bed frames, shipping, transport etc. they get you with a good looking price then ramp them up thinking your an idiot. If I could give zero stars I would.

these is very mafia, in normal human shops this lamp is half price. Led Selena elmark

be careful dont be cheated. In other places is 40-45 eur

Absolutely useless company, from start to finish!
We explicitly informed Polihome that we would need the furniture delivered for a specific week when we would be in Cyprus from the UK.
We gave them 5 months notice and they failed to deliver and didn’t bother to apologise either.
When we did finally get our furniture delivered, they then informed us our wardrobe was damaged!!!
You have been warned. Stay well clear!

Beaware scammers. Innacurage description of product, once i told them i wish to return my product they stopped replying to emails.

The delay to deliver is outrageous. Ordered early October and arrived almost mid January. The excuse was that waiting time ("40 to 50 days") meant 49 to 50 WORKING days. Who does that? Quality was average. We chose to assemble it ourselves but the instructions were missing and spent hours figuring it out.

Where to begin you order item in my case a bed wait over 6 weeks for you chase up all the time where item is.
The mattress is damaged by delivery driver dragging on floor no compensation.
Also you question part bed missing to be told it had to be bought separate and have to pay again and wait a further 6 weeks so in total no bed sleeping on a sofa with one of my children for 12 weeks
Customer service shocking. Lack of communication terrible.

Terrible! The worst company to buy from. Misleading about charges! 150 euros for delivery of 2 sofas one small and other 2 seater then 97 euros for assembly. Delivery and assembly equal 68% of total price of sofas. What a mistake to deal with!!