Pola  Reviews 

181
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their delicious, real fruit flavors and high quality. Many appreciate the sorbet-like texture, noting they are not rock solid and are full of natural ingredients without artificial nasties. People find the variety of flavors excellent, with many planning to reorder due to the exceptional taste and quality. Reviewers highlight these treats as a healthier option, often used for refreshing a dry palate or as a satisfying post-meal dessert. The value for money is frequently mentioned, with consumers finding them well worth the cost. The ordering process is generally smooth, and the company is highly recommended for its overall excellent product and service.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the delicious, refreshing, and... See more

Quality

Consumers find quality to be positive, consistently praising the delicious, refreshing, and natural taste of... See more

Order

Clients share positive opinions on order, with many expressing intentions to order again or having already... See more

Value for money

Customers consistently note positive experiences with value for money, often stating that products are "worth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A real favourite with the entire family. The freezer door has never been opened so many times. Our adult children frequently take them home too! They are all so flavoursome but the rhubarb definitely... See more

Rated 5 out of 5 stars

The Pola popsicles are so good. They are fresh, super delicious and worth every penny. We've only tried the non alcoholic regular ones so far... Rhubarb is our favourite... but have enjoyed all of th... See more

Company replied

Rated 5 out of 5 stars

Ordered the family favourites bundle and the alcohol ice pops. Absolutely amazing ice pops. They taste so fresh and juicy and none of the artificial sugary taste you get from others. All the flavours... See more

Rated 5 out of 5 stars

Ordered these after seeing them on FB. So pleased with them that we’ve had several orders since. Unlike regular tip tops to freeze at home where you are left with ice these sorbet poles stay the sam... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(181)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Love these ice poles

Love these ice poles. Not too sweet, and interesting flavours. First bought one box of the non alcoholic ones to try. Have since bought 2 more as I liked them so much. Other family members have also bought some.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

These are amazing

These are amazing, so full of flavour. Tried both the alcoholic and non alcoholic and they are both great. Natural flavours and very refreshing. This is my second order and will buy again.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

I thoroughly enjoy my Ice pops

I thoroughly enjoy my Ice pops. They are so refreshing. I like all the flavours, even the cocktail ones.I'm so pleased you are back from your break. I'm enjoying my 2nd order. I have made a 3rd order today. I want to make sure. I don't run out. Whatever season we are in. I will still be having my ice pops. While I'm enjoying my ice pop. I get brain freeze. Perfect.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Lush

Can not get enough of these pops! Second order of both the alco and non alco and keep coming back for more only disappointing thing is having to wait for restocks when they sell out.. so get stocked up!

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Delicious ice pops

Delicious fruity and healthy ice pops.
Good selection to choose from, And delivered promptly. Highly recommended – highly irresistible!

17 June 2024
Unprompted review
Rated 1 out of 5 stars

When ordered was told 2/5 days still…

When ordered was told 2/5 days still waiting over a week emailed them for update 2 days ago still no reply. This is awful customer service don't take payment for orders you can't fulfil will never order anything from them again and will definitely not recommend them to friends and family

4 June 2024
Unprompted review
Pola  logo

Reply from Pola

Hi Malcolm, i can see you left this review 5 days after your order and we replied via email yesterday. We are fulfilling orders as we speak, just slightly busier than normal as we just relaunched our website/stock. Apologies you feel this way.

Rated 5 out of 5 stars

These are delicious

These are delicious, and enjoyed both by adults and kids at our household. Wish them all the success they deserve. Dragon's Den really missed the trick with this one.. Will be re-ordering for the summer!

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Worth the wait

A lot of negative reviews are around the delay and its true after dragons den the wait times were huge but keeping in mind the huge increase in orders and the fact its a fresh product its fully understandable and was emailed continually through the process. The icepoles are lovely especially the aloholic passionfruit. Cant wait for them to open up orders again to buy more.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

The Extra Mile

I messaged this company on their instagram as I’m currently pregnant and struggling to keep much down except fruit and ice poles. They were currently showing as not in stock and due to the circumstances they posted a box out to me that they had kept aside. This was so above and beyond and so sweet of them! Currently enjoying the fresh fruit sorbet pola poles and will be recommending them to everyone!

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Delicious

Got my first order, absolutely delicious!
Will definately re-order

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Worth the wait! Especially the alcoholic ones

Yes, the delivery time from was a VERY long time, BUT having now tasted the products, I would happily wait as long as it takes!!!!

These things ARE AMAZING!!!!

Ordered both alcoholic and non-alcoholic versions. All utterly delicious.

But I will be ensuring that my freezer is constantly stocked with the alcoholic ones forever more! (Given the chance of course).

The very small business has been inundated with orders. My order did take 3 months to arrive. But I will be placing future orders as soon as I can.

3 April 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

I don’t normally feedback but … Like so many reviews written below I ordered the day after seeing this company on Dragons Den. I received the automated ‘apology for delay’ emails as well. I replied to the last email that said will be despatching shortly and asked that hopefully I’d receive my order for Easter Monday to give an extra treat to ‘our little chicks’ our grandchildren! The order arrived today 🤷‍♀️ too late for Easter but that was fine our next family celebration is mid May. On opening the box … the sorbet pops have a best before date of 7th May 2024 which is a very short timeframe. Alcohol ones were fine as January 2025.
I have given this company my upmost patience taking onboard they were a new up and coming company that were dealing with a huge demand for their products.
I decided to email them to say I was disappointed at the date given on the sorbet pops and would like them to send personal reply back. My email was returned as ‘undeliverable’ twice???
I daresay the pops will be fine to eat but that is not the point is … they should have had a longer date on them considering the time it took for delivery.

4 April 2024
Unprompted review
Pola  logo

Reply from Pola

Hi Linda

I am sorry you are so disappointed with your experience with Pola to date. We are a tiny family business and certainly don't want to disappoint. Unfortunately, due to the number of orders we have not been able to meet deadlines for Birthdays, Easter holidays etc. We intend to do much better on wait times in the future. In terms of the best before date, the alcohol poles have the alcohol acting as a preservative, thus they have a long shelf-life. In contrast, the sorbet poles have no added preservatives and so have a much shorter shelf life. But if you pop them in the freezer they will last for a year. I have been responding to all customer enquiries since February, and apologies if it was not clear which email to use. i can confirm it is isaac@polapoles.co.uk. Do let me know if you have any further problems and I will get back to you asap. I do hope you enjoy your Pola poles. Many thanks June (Isaac's mum)

Rated 1 out of 5 stars

Over 9 weeks and still nothing

Placed an order on 27th January
19th March received tracking number saying had been dispatched
28th March checked tracking and still not left them
Emailed and asked for refund.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

they are deliciousy concentrated

they are delicious, healthy and a good portion size
They are so concentrated in flavour you don't need much
just a shame they take so long to deliver. It's hard waiting as they are so good

14 March 2024
Unprompted review
Rated 5 out of 5 stars

So sad to read the negative reviews…

So sad to read the negative reviews about a small business doing their best and working so hard to get our orders to us. Ours were delivered and they are absolutely amazing, so worth the wait, We will 100% be re ordering! They tasted exactly how we imagined and the elderflower one in particular is unreal! Thank you so much to the team, well done for smashing dragons den! Ignore the rude comments that clearly can’t even wait a month (guys, it’s not even summer yet - calm down and let the guys in the team breath!!)

17 March 2024
Unprompted review

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